I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
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First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.5
Excellent
3K reviews
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Low rise jeans
Based on 2 pairs of mens jeans Excellent quality and great fit
Delivery was quick
February 15, 2026
Excellent service.Quality goods.
February 14, 2026
Great online ordering and arrived in…
Great online ordering and arrived in good time as promised - great fit hoodies
February 13, 2026
Great quality jeans.
I’ve ordered a number of times. Quality of jeans is great. I returned an item that was the wrong size, my own mistake. Returns are very easy. Will definitely be using this company going forward.
February 9, 2026
Impeccable
February 9, 2026
Good quality items at a great price
February 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dye discrepancies
Every single time I order a sweatshirt and joggers in the same color they are different. Both say super light grey but they have different dye and nuances which is insanely frustrating, how hard can it be to match the bottoms and tops together.
January 24, 2026
Reply from ONLY & SONS Online Shop
Hi,
Thank you for your review.
We're sorry you're experiencing this issue with the color matching of our sweatshirts and joggers. We understand how frustrating it can be when items that are supposed to be the same color are noticeably different.
We will take your feedback seriously and see what we can do to improve this.
If you're not happy with the items, please contact our customer service so we can take a look at your specific case.
Once again, we apologize for the inconvenience.
Kind regards,
BESTSELLER online shops
Customer Operations
Used before so knew what expect.
Used before so knew what expect.
Items secure in their own ziplock bags to keep them pristine. Delivery was spot on.
What’s not to like.
January 24, 2026
The clothes were very good
The clothes were very good, the quality was excellent, and the delivery was fast and didn’t take long.
January 24, 2026
Shopping was smooth with no issues
Shopping was smooth with no issues. I was also satisfied with the delivery time. It lost one star (ie. I gave 4*) as the item I ordered was small and I needed an exchange but there was no option for that. Also, there is a charge to return items which contributed to my 4* rating instead of 5*. I have ordered a larger size and awaiting delivery. It would have been much easier to request an exchange/ replacement
January 20, 2026
Poor from start to finish. Avoid.
Poor. Late, no follow up. Never received item.
Tried to process a refund and received a form which I couldn’t fill out without printing out which is not straight forward to do and scan back over.
Super disappointed with the whole service after never receiving my item!
January 16, 2026
Reply from ONLY & SONS Online Shop
Hi Dan
We apologize for the inconvenience and for the experience you’ve had.
If you have already been in contact with us, we kindly ask that you reply directly to the latest message you received from our customer service. This will allow us to review your case again and look into what we can do to help you further.
Customer Operations Bestseller online stores.
Great product with rubbish service
Great product as I had trousers from O&S before. Ordered on the 23rd Dec and only after reporting to PayPal I finally received it on the 9th Jan. Product is great like I said and worth the wait but even a Xmas period is not a good enough excuse for such slow service. Hopefully improvements can be made because the products they sell ale very very good
December 23, 2025
Reply from ONLY & SONS Online Shop
Hi Przemyslaw,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the delay with your order and the difficulties you experienced, even though you were happy with the product itself. We understand how frustrating it must have been to wait over two weeks and to feel that the service did not meet your expectations, especially during the Christmas period.
Due to the high volume of inquiries at this time, responses and updates may be delayed, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your case is being reviewed and our team will get back to you as soon as possible.
We apologize again for the inconvenience this has caused.
Best regards,
BESTSELLER online shops
Customer Operations
Great customer service and great t…
Great customer service and great t shirts. Bought many over the yeara
January 11, 2026
Excellent service and product.good…
Excellent service and product.good value for money
January 10, 2026
Took 3 weeks to arrive after shipping.
Tracking didn’t update between shipping and when it arrived with delivery partner 3 weeks later. Tried to get an update but just kept getting generic message telling me to wait 2-3 from shipping. Chatbot was useless. It was a Christmas present but didn’t arrive until 31st December despite ordering on 8th Dec. Gave no indication it would take this long when I ordered. Good product but bad service. I wouldn’t order from here again.
December 8, 2025
Reply from ONLY & SONS Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand that the tracking for your order did not update for an extended period and that the parcel only arrived with the delivery partner around three weeks later, finally being delivered on the 31st of December despite being ordered on the 8th of December. We also understand how frustrating it must have been to receive only generic responses and not get clearer updates, especially as the order was intended as a Christmas present.
We are very sorry for the inconvenience and disappointment this situation has caused. We fully acknowledge how frustrating the lack of tracking updates and communication must have been, and we regret that this negatively affected your experience with us.
An agent is now actively working on your case and will reach out to you directly as soon as possible, so that the situation can be reviewed properly and a suitable solution can be found.
Thank you again for bringing this to our attention. We wish you the best and appreciate you taking the time to write to us.
Best regards,
BESTSELLER online shops
Customer Operations
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