I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
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First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
I really usually like this company and the clothes they make are normally a good quality. However this time using the website / app and I ordered 2 shirts. No point were they described as slim fit, be... See more
Company replied
We love your linen blend shirts for men. Bought 2 in a size we know fits from previously. We also ordered an Oxford cotton blend shirt in the same size and it is too small. This is disappointing as we... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.5
Excellent
3K reviews
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Delivery time is ridiculous
Delivery time is ridiculous
I made the order on the 18th of December hoping to receive the package before Xmas. It is now the 3rd of January no movement for my package, still saying on the RM tracking that they're waiting for the parcel to be received. I have emailed countless of times for them to cancel order but they cannot due it to leaving their warehouse 'apparently' never will use again
December 30, 2025
Unprompted review
Reply from ONLY & SONS Online Shop
Hi Jayson,
Thank you for bringing this to our attention.
We’re sorry to hear about the delay with your order and the frustration this has caused, especially as it was intended to arrive before Christmas. During busier periods, delivery partners can experience delays in scanning and moving parcels, which may result in tracking not updating as expected.
Once an order has been dispatched from the warehouse, it is unfortunately no longer possible to cancel it. If you have already reached out to our customer service team, please be assured that your inquiry is in the queue and will be reviewed as soon as possible, as the team is currently handling a high volume of requests.
We apologize for any inconvenience this may have caused.
Best regards,
BESTSELLER online shops
Customer Operations
AVOID
Took two months for one pair of jeans to arrive. Measured them and they are not at all the size that they say they are. Avoid this company at all costs.
January 2, 2026
Reply from ONLY & SONS Online Shop
Hi Tyler,
Thank you for your review.
We're so sorry that it took two months for your jeans to arrive, and that they weren't the correct size upon arrival. That's unacceptable.
We experienced some delivery issues while the holidays and we have tried to fix the issue as fast as possible. We understand your frustration and disappointment and apologize for the hassle.
If the pants are damaged or the size is not correct, please contact our customer service so we can help you with this problem.
We are really sorry for this issue and the negative experience you've had. We hope you still can give us a change.
Kind regards,
BESTSELLER online shops
Customer Operations
Awful service, avoid them if you can
Awful, awful service. Ordered an item on the 8th December to the office I work in, received a notification on the 30th it had arrived (Over three weeks later)
Not sure how it could have been delivered as the office was completely closed for the Christmas break from Christmas Eve and only opening on the 5th January.
Most likely they have lost the parcel.
Emailed lots of times from the 8th asking for an update and refund- Still not heard from them. It seems clear to me they are trying to steal my money.
Appalling service, avoid at all costs.
January 2, 2026
Reply from ONLY & SONS Online Shop
Hi Matthew,
Thank you for bringing this to our attention.
We are sorry to hear about the delay and the frustration this situation has caused. We understand how disappointing it is when an order does not arrive within the expected timeframe, especially around the holiday period.
During busy periods, delivery partners may experience delays, and shipment updates can unfortunately take longer than usual. Our customer service team is also handling a high volume of inquiries at the moment, which may affect response times. If you have already reached out, please be assured that the team will get back to you as soon as possible.
If you need further assistance or have not yet been able to get support, please reach out to us via our help center or chat so we can look into the status of your order.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Customer Operations
Everything was so well organised and…
Everything was so well organised and easy to follow. Ordering was very straightforward and confirmation and updates were very helpful.
December 20, 2025
Because you make us return the package…
Because you make us return the package to dhl office instead of using air waybill for picking the return package from our premises
December 19, 2025
Reply from ONLY & SONS Online Shop
Hi Dimitris,
Thank you for taking the time to share your feedback with us.
We understand your concern about having to return the package via a DHL office instead of having it collected from your premises.
We are very sorry for any inconvenience this may have caused. We know that returning an item is already an extra step, and we regret that this experience did not meet your expectations.
Our return process currently requires parcels to be dropped off at a DHL location. However, our customer service team is always happy to assist if you have questions or need support with the return process.
Thank you again for sharing your experience and helping us improve our service.
Best regards,
BESTSELLER online shops
Customer Operations
Great shopping experience!
December 12, 2025
Delivery took ages
Delivery took ages. Tried to contact customer service while I was waiting to get an update as there was tracking available. Went on webchat no response emailed multiple times no response. Only got a response once the package had been delivered. Terrible service
December 15, 2025
Reply from ONLY & SONS Online Shop
Hi Sinead,
Thank you for bringing this to our attention. We understand how disappointing it is to experience long delivery times and to have difficulty reaching customer service while waiting for updates.
While tracking information is provided once available, delays can unfortunately occur with delivery partners, especially during busier periods. That said, it is certainly not the experience we aim to provide, and the lack of timely responses while your order was in transit is acknowledged.
If you need assistance with your order now, please reach out to our customer service via the help center. If you have already been in contact, the team will follow up as soon as possible.
Best regards,
BESTSELLER online shops
Customer Operations
Package arrived when expected
Package arrived when expected. The T shirts look great and I know my grandson will be happy with this Christmas gift from me!
December 12, 2025
Excellent Quality and the fit is Superb
December 7, 2025
Easy smooth on line transaction
Easy smooth on line transaction. The trousers are as described and delivery was pretty quick. Well packaged and good communication. Recommended supplier and I will use again.
November 24, 2025
Amazing quality and fast efficient…
Amazing quality and fast efficient service ! Definitely recommend!
November 18, 2025
T shirts are good quality and previous…
T shirts are good quality and previous ones have worn well . Delivery was a bit slow
November 15, 2025
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