I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
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First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
I really usually like this company and the clothes they make are normally a good quality. However this time using the website / app and I ordered 2 shirts. No point were they described as slim fit, be... See more
Company replied
We love your linen blend shirts for men. Bought 2 in a size we know fits from previously. We also ordered an Oxford cotton blend shirt in the same size and it is too small. This is disappointing as we... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.5
Excellent
3K reviews
Asks customers to review
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Was not informed about paying carriage…
Was not informed about paying carriage on returns
May 31, 2025
Reply from ONLY & SONS Online Shop
Hello,
Thank you for taking the time to share your comments.
We're sorry to hear you were not aware of the return shipping fee.
All our delivery and return policies are clearly outlined both in the product description section and on our website. It is stated that a return fee of £3.49 will be deducted from your refund. As part of our move to go paperless, we no longer include a return label in the parcel—returns are now handled online through our Return Portal.
For more detailed information, you can always check our returns and refunds section at the bottom of our website or directly via this link: https://support.onlyandsons.com/hc/en-gb/articles/32378633929873-How-do-I-return
We hope this helps, and if you need further assistance, our customer service team is always happy to support you.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
BESTSELLER online shops
Customer Operations
Great choice of products
Great choice of products, always fit as expected. Delivered promptly and reliably.
May 24, 2025
Awful jeans
Awful jeans, first time I wore my black jeans they turned my hands black, ruined my new white shirt, had to shower when I go5 home as my legs were dyed black, , even was on my face,
As soon as I got home I threw them in the bin ,absolutely crap
May 23, 2025
Unprompted review
Reply from ONLY & SONS Online Shop
Hi Stuart,
Thank you for your feedback.
We're very sorry to hear about your experience with the black jeans. This is certainly not the quality we aim to deliver, and we completely understand your frustration. If you haven't already, we kindly ask you to reach out to our customer service team through our Help Centre, so we can review this further and offer a solution.
If you've already contacted us, please rest assured that your case is being reviewed, and we’ll get back to you as soon as possible.
Thank you for bringing this to our attention.
Best regards,
BESTSELLER online shops
Customer Operations
Whole service very good 👍
May 19, 2025
Easy to navigate web site
Easy to navigate web site. Good range of colours and fabrics. Quick delivery. Quality product.
May 13, 2025
Everything fit great and good quality
May 11, 2025
I never got my parcel
May 2, 2025
Reply from ONLY & SONS Online Shop
Hi Lewis Holman,
Thank you for reaching out to us.
We're really sorry to hear that you haven’t received your parcel. We understand how frustrating this must be and want to help resolve it as quickly as possible.
If you haven’t already, please contact our customer service team through our Help Centre with your order details. If you’ve already reached out, please rest assured that your case is being reviewed and we’ll respond as soon as possible.
Thank you for your understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
Items were of excellent quality and…
Items were of excellent quality and arrived in good time
May 4, 2025
Excellent service excellent product at…
Excellent service excellent product at a reasonable price
April 6, 2025
Buying shirts online from Only and Sons.
Great selection and quality of clothing at a reasonable price. Good communication and quick delivery time.
April 4, 2025
Fast delivery Great quality
Fast delivery Great quality. Not so great delivery from Royal Mail.
March 29, 2025
Good Experience
Good Experience
Easy to order and receive rally quickly and item just as I hope it would be
March 29, 2025
Great quality
Great quality produce, perfect size and fast delivery. Will buy again in the future :)
March 21, 2025
I like the designs
I like the design of pants OS sells, bought several different models, all perfect. Good prices, quick delivery.
March 15, 2025
Disappointed first time customer - update!
1. Didn't get the 10% joining discount.
2. Received a mail the day after my first order, 20% off everything, Didn't get that discount either.
3. Raised the above with customer service who responded and would apply the discount together with any returns. Received refund for the returns today and no discount applied.
Update !
So the discount was applied, but there was no mention of this anywhere on the returns/refund emails. The bad review could have easily been avoided. !! Communicate !!
February 22, 2025
Reply from ONLY & SONS Online Shop
Hi Peter
We are sorry to hear about the inconveniences with the discounts on your orders. Fortunately, discount issues can be quite easily rectified. Provided the items you ordered are not discounted, we can add the discount back in on the order. However, only one per order, so you could have one order with 20 % discount and another with 10 %. Our customer service team is available every day and we usually respond within 48 hours. Do not hesitate to contact us if you have further questions
Kind Regards
Customer Operations
Bestseller Online Store
Good communications from order to…
Good communication from order to delivery. Good product second time purchased. First time using this company direct. Order shipped from Poland so took a little time to arrive but quick once in the UK
February 25, 2025
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