I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
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First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
I really usually like this company and the clothes they make are normally a good quality. However this time using the website / app and I ordered 2 shirts. No point were they described as slim fit, be... See more
Company replied
We love your linen blend shirts for men. Bought 2 in a size we know fits from previously. We also ordered an Oxford cotton blend shirt in the same size and it is too small. This is disappointing as we... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.5
Excellent
3K reviews
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Unclear & expensive returns process
Unclear returns process (doesn’t tell me which postal service to use) and have asked customer service but still waiting for an answer after 3 days.
And having to pay £3.50 for a return when most online clothing sites don’t charge isn’t great for an online retailer.
February 23, 2025
Reply from ONLY & SONS Online Shop
Dear Keith
Thank you for your feedback regarding our returns process. We understand your concerns about the return fee, the lack of clarity in our instructions, and the delay in receiving a response from customer service.
Return Fee and Environmental Commitment:
We have implemented a return fee of £3.50 to encourage responsible purchasing habits and reduce the environmental impact of unnecessary returns. This fee helps us to offset the costs associated with processing and handling returned items, which includes transportation, sorting, and restocking. By reducing unnecessary returns, we aim to minimize our carbon footprint and contribute to a more sustainable future.
Flawed Items:
If you have received a flawed item, please accept our sincere apologies. We take product quality very seriously and strive to ensure that all our items meet the highest standards. In such cases, we will gladly refund the return fee along with the full cost of the item. Please contact our customer service team to initiate the return process and receive further assistance.
Return Instructions and Customer Service Response:
We apologize for the unclear instructions and the delay in response from our customer service team. We are constantly working to improve our communication channels and ensure that our customers receive timely and accurate information.
We recommend using a reliable postal service with tracking information to ensure the safe delivery of your return. You can find detailed instructions on our website, and our customer service team is always available to answer any questions you may have.
We are committed to providing our customers with a smooth and hassle-free returns process. We appreciate your feedback and will work to improve our communication and clarity in the future.
Customer Operations
Bestseller Online Stores
So I've tried to return an item and it…
So I've tried to return an item and it doesn't recognise my order number and e-mail address. So how are you supposed to return an item?
February 16, 2025
Reply from ONLY & SONS Online Shop
Hi Richard,
Thank you for reaching out to us.
We're sorry to hear that you're experiencing issues with the return process. Please ensure that you're entering the correct order number and postcode as used during checkout. If the issue persists, we kindly ask you to contact our customer service team for further assistance.
Best regards,
BESTSELLER online shops
Customer Operations.
ive used only and sons now for some…
ive used only and sons now for some time and find there clothing very good
February 16, 2025
Fantastic quality and perfect fit plus…
Fantastic quality and perfect fit plus comfort.
January 30, 2025
Well made jumper and great fit.
January 24, 2025
Bought a pair of Jeans from them
Bought a pair of jeans from them, and being fully honest ,they are amazing, the quality is superior and the prices are affordable, honest 5 stars, also the delivery was super quick👌 note that I bought jeans from wrangler and zara too, yet these from only sons are the most good looking and comfortable.
December 7, 2024
Brilliant fast service
December 2, 2024
Easy to order and updated efficiently…
Easy to order and updated efficiently about delivery.
Quality of product is very good.
December 1, 2024
Reply from ONLY & SONS Online Shop
Hi Gareth,
Thank you for sharing your feedback. We're sorry to hear that part of your order was cancelled without any notification.
If you haven't yet reached out to our customer service team, please do so with your order details, and we will assist you further. If you have already contacted us, rest assured that your inquiry is being reviewed, and we will respond to you as soon as possible.
We apologize for any inconvenience caused and appreciate your patience.
Best regards,
BESTSELLER online shops
Customer Operations
Fits perfectly…fast delivery!
November 22, 2024
Woeful customer service
Order OL2201048019
I placed an order over a week ago and still haven't received it. I contacted their terrible customer service and nothing back two days later and clearly this is the only way I can get their attention. Only and Sons please chase my order up!!
November 6, 2024
Unprompted review
Great products
Great products, super efficient delivery, all at great prices! What more can you ask for?!
October 28, 2024
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