OnPoint Reviews 

453
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal staff for being exceptionally patient, approachable, and supportive during complex property transactions. First-time buyers especially value the clear explanations and professional guidance provided at every single step of the journey. People frequently mention the efficient communication and quick responses received from their designated conveyancers throughout the entire process. Consumers find that the digital tools, tracking features, and timely progress updates make traditionally stressful milestones feel entirely manageable. Many individuals express strong loyalty, noting they would gladly recommend these dependable services to friends and family members.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and prompt... See more

User experience

Consumers find user experience to be positive, highlighting a seamless process from start to finish.... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers always received prompt answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thomas Bennett has been nothing short of amazing. It has taken us a long time to get to completion (due to no fault of Tom’s) and he has preserved and kept me up to date every step of the way. He has... See more

Company replied

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault OnPoint with the sale of our property. The communication was excellent, whether by phone, email or through the app, and we always received a timely response. Steven was incredibly... See more

Company replied

Rated 5 out of 5 stars

Our case handler Rebeckah Mallard has been fantastic. We are first time buyers and had no idea what we were doing. She kept us in the loop the whole way through, explaining each step. Thankyou for ma... See more

Company replied


Company details

  1. Conveyancer
  2. also in
  3. Law Firm
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

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4.9

All reviews

(453)

286 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks Grayson and ONP

This is the second time we’ve used OnPoint and we think the service they offer is fantastic. The fact that the app allows you to send and receive documents very quickly is great. The fees are very reasonable.

Big shout out to Grayson who has been our champion over a long 9 months process of a 5 property chain . He’s always kept us one step ahead, making sure documents and correspondence are dealt with swiftly and appropriately. He’s been responsive on the app, email and phone. A voice of reassurance when things got stressful.

If I ever moved again (I’m not!), this is the company I would not hesitate to use and cannot recommend them highly enough.

August 11, 2026
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Reply from OnPoint

We are absolutely thrilled to hear that our service has been fantastic for you, especially during such a complex 9-month process involving a 5-property chain. It's wonderful to know that our app's efficiency and reasonable fees have made a positive impact.
We're particularly proud to hear about the exceptional support you received, providing reassurance during stressful times.
Your high recommendation means a great deal to us.

OnPoint

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. My solicitor was professional, helpful and always kept me updated throughout the whole process. They made the buying process much easier and were very responsive whenever I had questions. Many thanks to Romaan Aziz, Highly recommended!

August 11, 2026
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Reply from OnPoint

We are so pleased to hear that you experienced excellent service from beginning to end. It's wonderful to know that our team made the buying process much easier and kept you updated.
Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service

Excellent service, competent helpful friendly member of the company. Would definitely there services again.

July 24, 2026
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Reply from OnPoint

We are so glad to hear you had such a positive experience with our team. Your kind words are truly appreciated!

OnPoint

Rated 5 out of 5 stars

Feel very fortunate to have found these guys

My wife and I recently purchased our first house. We were skeptical about solicitors as we had no idea where to look. My wife found these guys and for the price, we thought we'd give it a go. Our first contact was with Paula Hills. She was so good to deal with. Very organised, kind and mild. Not in a rush to get you off the phone and happy to answer questions. I couldn't recommend them.

August 10, 2026
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Reply from OnPoint

We are so happy to hear about your positive experience with us, especially during such a significant milestone as purchasing your first home. It's wonderful to know that our team provided such helpful and reassuring support.
We truly appreciate you sharing your feedback!

OnPoint

Rated 5 out of 5 stars

Good communication

Communication was prompt, clear, and jargon-free from start to finish.Efficiency made a potentially stressful house sale smooth and hassle-free.Professionalism and helpful guidance stood out at every step of the process.Recommendation is high to anyone selling a property.

August 10, 2026
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Reply from OnPoint

We are so pleased to hear that our communication and efficiency made your house sale smooth and stress-free. It's wonderful to know that our professionalism and guidance were appreciated throughout the process. Thank you for your high recommendation.

OnPoint

Rated 5 out of 5 stars

Fantastic solicitors

They were excellent from start to finish. Good communication and professional service

August 8, 2026
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Reply from OnPoint

We're so glad to hear that our communication and service met your expectations. Thank you for your wonderful feedback!

OnPoint

Rated 5 out of 5 stars

We did used ONP services 4 times…

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant always kept us updated. Highly recommend.

August 6, 2026
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Reply from OnPoint

We're so pleased to hear about your positive experiences with our services for your property purchases. It's wonderful to know that our app was easy to navigate and that you appreciated the updates. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Excellent solicitor service

Excellent solicitor service, was always available and kept us well informed of progress so we knew where we were up to and that things were progressing. We managed to exchange and complete very promptly primarily due to the service provided by our fantastic solicitor

August 4, 2026
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Reply from OnPoint

We are delighted to hear that you found our service excellent and that we kept you well-informed throughout the process. It's wonderful to know that things progressed smoothly and promptly for you. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service from Lynsey Ryan and the ONP team

Buying our first home could have been a stressful process, but Lynsey Ryan at ONP made everything run as smoothly as possible.

Lynsey was professional, approachable and always quick to respond to any questions we had. She kept us updated throughout the transaction, explained everything clearly and made sure we understood each stage of the process. We always felt that our purchase was progressing and that nothing was being overlooked.

Despite the usual delays and complexities that can come with buying a house, Lynsey remained proactive and helped us reach completion with confidence. We really appreciated her patience, attention to detail and willingness to go the extra mile.

A big thank you to Lynsey and everyone at ONP for helping us purchase our first home. We’d happily recommend them to anyone looking for a reliable and professional conveyancing solicitor.

August 4, 2026
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Reply from OnPoint

We are so pleased to hear that we could make the process of buying your first home a smooth and positive experience. It's wonderful to know that our team's efforts were appreciated, and we thank you for your kind recommendation.

OnPoint

Rated 5 out of 5 stars

Won't hesitate to recommend or use their services in future 10/10

As a first time buyer it's a daunting experience buying your first house especially when you hear so many horror stories of solicitors but I couldn't fault ONP at all and Niall Brooks our conveyancer was brilliant. Their app kept us updated on every step of the process and Niall always responded to any queries I had within an hour or two of raising them. Very professional service from initial conversation to house completion. Won't hesitate to recommend or use their services in future 10/10

August 3, 2026
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Reply from OnPoint

We are so pleased to hear about your positive first-time home-buying experience. It's wonderful that our app and the responsiveness of our team helped make the process smooth and stress-free for you. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Great service

I am really happy with the service from Katie at ONP. She was very professional, quick to respond, and handled everything smoothly from start to finish. Would definitely use again and happy to recommend.

August 3, 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team was professional, quick to respond, and handled everything smoothly for you. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Sophie has been brilliant and enabled a…

Sophie has been brilliant and enabled a seamless transaction, despite us changing our product late on in the transaction. Nothing was too much trouble.

August 3, 2026
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Reply from OnPoint

We're absolutely delighted to hear that our team member provided such brilliant service and ensured a seamless transaction for you. It's wonderful to know that even with a late change, nothing was too much trouble.

OnPoint

Rated 5 out of 5 stars

Grayson who dealt with my case is the…

Grayson who dealt with my case is the ultimate professional. Genuine first class firm who get the job done which is sadly a rarity in the modern world.

July 31, 2026
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Reply from OnPoint

We're so happy to hear about your positive experience and that we could get the job done effectively. Your kind words are greatly appreciated.

OnPoint

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

My point of contact was Niall and he kept me updated and was always available to answer any queries. This is my second time with ONP and will continue to use them in future.

July 30, 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience and that our team kept you updated and was always available to answer your queries. We appreciate your continued trust in us!

OnPoint

Rated 5 out of 5 stars

Great speedy service provided

Great speedy service provided, everything in one place so no emails going astray. Quick response to messages via the app.
Highly recommended.

July 30, 2026
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Reply from OnPoint

We're so pleased to hear you found our service speedy and efficient! It's wonderful that our app helped keep everything organized and that you received quick responses.
Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Laura Shaw is excellent!

Very impressed with ONP, especially Laura Shaw, who was an extremely reliable, diligent, and communicative solicitor to work with. A lot of the stress around conveyancing can be due to unresponsive solicitors, but I certainly didn't experience that here. The modern platform kept me updated at each stage of the process, and Laura was always easy to get hold of and willing to answer my queries promptly. She certainly put my mind at ease. The fees they charge are also very reasonable for the level of service. I heartily recommend them, and will definitely use them again myself when I buy/sell my next property.

July 24, 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with us, especially regarding the conveyancing process. It is wonderful to know that our modern platform and the responsiveness of our team helped alleviate the stress often associated with such transactions.

We truly appreciate your kind words and look forward to assisting you again in the future.

OnPoint

Rated 5 out of 5 stars

I had a great experience with OnPoint

I had a great experience with OnPoint. Megan handled my case professionally and kept me informed throughout the process. Her communication was excellent, and any questions I had were answered promptly and clearly. Thank you, Megan, for your patience, support, and consistent communication from start to finish. I really appreciated the service and would happily recommend OnPoint to anyone looking for a reliable and professional solicitor.

July 29, 2026
OnPoint logo

Reply from OnPoint

We're delighted to hear you had such a positive experience. It's wonderful to know our team provided professional service and excellent communication throughout your case.
Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Professional and approachable

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are finally completing this week and Meg has made the whole process as easy as she could. We have inherited another house now and will be using OnPoint for that sale too.

July 29, 2026
OnPoint logo

Reply from OnPoint

We are so pleased to hear about your positive experience with us, especially given the complexities of your sale. We appreciate your kind words about our team member's professionalism and patience. We look forward to assisting you with your next property sale.

OnPoint

Rated 5 out of 5 stars

Made selling and buying painless and…

Made selling and buying painless and very easy. Clare Jackson was extremely helpful, efficient and got the job done quickly. The app streamlines communication and stores all documents. Competitively price as well. Would highly recommend.

July 28, 2026
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Reply from OnPoint

We are so pleased to hear that we made your selling and buying experience easy and efficient. We appreciate your kind words about our team and our streamlined app!

OnPoint

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