OnPoint Reviews 

457
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal staff for being exceptionally patient, approachable, and supportive during complex property transactions. First-time buyers especially value the clear explanations and professional guidance provided at every single step of the journey. People frequently mention the efficient communication and quick responses received from their designated conveyancers throughout the entire process. Consumers find that the digital tools, tracking features, and timely progress updates make traditionally stressful milestones feel entirely manageable. Many individuals express strong loyalty, noting they would gladly recommend these dependable services to friends and family members.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and prompt... See more

User experience

Consumers find user experience to be positive, highlighting a seamless process from start to finish.... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers always received prompt answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thomas Bennett has been nothing short of amazing. It has taken us a long time to get to completion (due to no fault of Tom’s) and he has preserved and kept me up to date every step of the way. He has... See more

Company replied

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault OnPoint with the sale of our property. The communication was excellent, whether by phone, email or through the app, and we always received a timely response. Steven was incredibly... See more

Company replied

Rated 5 out of 5 stars

Our case handler Rebeckah Mallard has been fantastic. We are first time buyers and had no idea what we were doing. She kept us in the loop the whole way through, explaining each step. Thankyou for ma... See more

Company replied


Company details

  1. Conveyancer
  2. also in
  3. Law Firm
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

457 reviews

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4.9

All reviews

(457)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant, helpful & straightforward

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so lovely, patient & helpful despite our property sale being a lengthy case! Always easy to speak to someone with very short call wait times.

June 18, 2026
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Reply from OnPoint

We're so pleased to hear about your positive experiences with our conveyancing service and our app. It's wonderful to know our team was helpful and patient. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service & professionalism

We selected ONP Solicitors after getting quotations from numerous conveyancers for our house move. Honestly, ONP did give us the best quote, but we also liked the information provided and the provision of an app for secure information exchange. We were not disappointed. Our Case Manager, Mariam Ceesay was absolutely excellent in her service, professionalism and advice. We would thoroughly recommend ONP.

June 19, 2026
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Reply from OnPoint

We are so pleased to hear that your house move was a positive experience. We appreciate your kind words about our service, professionalism, and advice. We are glad you found our app helpful and would recommend us.

OnPoint

Rated 5 out of 5 stars

Holly made the whole buying process…

Holly made the whole buying process feel a million miles away from a nightmare. I can't thank her enough for her support and the regular updates throughout. And thanks to ONP for creating the conveyancing app, which made me feel involved at every step.

June 12, 2026
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Reply from OnPoint

We are so pleased to hear that our team's support and our conveyancing app made your buying process a positive experience. Thank you for your wonderful feedback!

OnPoint

Rated 5 out of 5 stars

Excellent service

We used On Point for a purchase and sale. Thomas Castree was our allocated conveyancer. Both transactions went smoothly and we would be happy to recommend Thomas. He was available to speak with us when needed and messaged back promptly.

The On Point app is a fantastic idea and makes the process easier.

June 12, 2026
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Reply from OnPoint

We're so glad to hear your purchase and sale went smoothly and that our conveyancer provided excellent service. We appreciate your kind words about our app too! Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Amazing Service

I cannot thank Ryan enough for all his support, professionalism, and reassurance.
The online process has been so easy to follow, I would not hesitate to recommend ON P Solicitors, although the process has been stressful, I can honestly say my experience with Ryan has made the outcome a lot easier.

June 17, 2026
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Reply from OnPoint

We're so pleased to hear about your positive experience with our team's support and professionalism. It's wonderful that our online process was easy to follow, even during a stressful time. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Gareth travis was excellent at…

Gareth travis was excellent at navigating me through a very difficult process, i am really grateful for his kind and professional attitude throughout.

June 17, 2026
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Reply from OnPoint

We are so glad to hear our team provided such excellent support during a difficult process. We appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

Great communication , happy service from ONP Solicitors

I am very happy with the service I received from ONP Solicitors. I have now used them for the second time for the sale of my property, and once again, I have been very impressed with their professionalism and support.

I would especially like to thank Alexander Roughley, who handled my case. This is the second time I have worked with Alexander, and he has been excellent throughout the process. His communication has been clear, professional, and consistent, and he was always proactive in chasing updates and keeping things moving forward with the other party.

ONP Solicitors are very fortunate to have someone like Alexander as part of their team. I would highly recommend ONP Solicitors, and especially Alexander Roughley, for their outstanding service and dedication.

June 1, 2026
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Reply from OnPoint

We are so pleased to hear of your positive experience with our services for the second time. It is wonderful to know that our team's professionalism and support made such a positive impression. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Brilliant 5/5!

My experience with ONP Solicitors has been very good! I had Aleks Zeglicki acting as my solicitor and he is extremely knowledgeable and explains everything very well! The whole process was fast and I never felt like I was out of touch with what stage of the process I was at. The app I used to read messages and proceed with documents is very good aswell!

June 16, 2026
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Reply from OnPoint

We're delighted to hear about your very positive experience with us! It's wonderful to know that our team member was knowledgeable and explained everything clearly. We're also glad the process was fast and that our app kept you well-informed. Thank you for your kind feedback!

OnPoint

Rated 5 out of 5 stars

Excellent Service

The whole process for the purchase of our house was made simple and dealt with extremely efficiently by our point of contact Nighat.

Would recommend ONP for all your conveyancing needs.

June 15, 2026
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Reply from OnPoint

We're delighted to hear that we made your house purchase simple and efficient. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Professional

Professional, friendly, efficient, very responsive. Definitely recommend Ellie M. in particular.

June 12, 2026
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Reply from OnPoint

We are so glad you had a positive experience. Your kind words mean a lot to us!

OnPoint

Rated 5 out of 5 stars

Excellent service with ONP

Excellent service with ONP
Would not hesitate to use them again
Especially Mica Reittie who was brilliant from start to finish.

June 11, 2026
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Reply from OnPoint

We are so happy to hear you had such a brilliant experience with us from start to finish. We truly appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Nancy was recommended to us and I would…

Nancy was recommended to us and I would highly recommend her to others! Friendly, professional and proactive. We had a smooth and stress free house sale and purchase.

May 29, 2026
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Reply from OnPoint

We're so happy to hear you had a smooth and stress-free experience with your house sale and purchase! Thank you for your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Great Service

Saira was instrarmental in getting the sale over the line, she was very helpful and professional in all aspects, even to the point of getting it through a day early as the buyers had arrive to get the keys. Well done and thank you Saira.

May 7, 2026
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Reply from OnPoint

We're so pleased to hear our team's dedication helped finalize your sale smoothly and even ahead of schedule. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Super quick process

Super quick process, Charlie Darby was amazing, we couldnt have asked for a smoother process from start to finish.

June 5, 2026
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Reply from OnPoint

We're so glad the process was smooth and amazing for you! We truly appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

Sec10 out of 10ond time using onpoint conveyancing

Second time using onpoint conveyancing, would highly recommend. Special thanks to Beth Sims who looked after our case dealing with the sale and purchase. Beth was always on hand to answer any questions, the app is also a great tool to keep track of your progress and upload documents. 10 out of 10 thank you Beth

June 4, 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with us again! It's wonderful to know our team and app were helpful. Thank you for your kind words.

OnPoint

Rated 2 out of 5 stars

Not impressed

Unfortunately, I cannot give a good review. We used OnPoint for the purchase of a flat and the whole process lacked in communication. The service felt so impersonal and at times we got very frustrated by the lack of response to our queries both via app and via email, despite chasing. I also found the use of the app that was imposed on us, very inconvenient. We received all documents on the app and I was loosing my sight trying to read them on my phone. Obviously you can save the docs somewhere else and then read but it feels like a tedious and slow process. I tried to find the app on my Mac or IPad with no luck, so I was stuck with the little screen. Sending the docs via email would have been much better!
We were initially with Gemma, and then our file was transferred to Alex, with some improvement, but with the inconvenience of a new person who had to learn the case at the end of the process. I think the quality of the work was good but they could have made the process more personal with more calls to the clients and explain things on the phone and not only on documents. Instead there was never a spontaneous call. I am afraid we won’t use them anymore, although it was our second time (first time it was a lease extension, a much more straightforward process that didn’t need much follow up). I am sorry, you have lost a client.

June 5, 2026
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Reply from OnPoint

Thank you for sharing your detailed feedback. We truly regret that your recent experience with us did not meet your expectations, especially regarding communication and the app's convenience. We are reviewing our processes and app functionality to improve client interactions and ensure a more personal approach, including direct calls. We value your past business and are genuinely sorry to hear we have lost your trust.

OnPoint

Rated 5 out of 5 stars

Excellent service

Excellent service. We had a simple first time house buying process. The team were efficient and replied to every question quickly and clearly. The app was easy to use. Highly recommend

June 5, 2026
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Reply from OnPoint

We're so pleased we could make your first home buying experience smooth and clear. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Katie Dean did and exceptional job

I cannot recommend Katie Dean highly enough. From start to finish, she provided an exceptional service, guiding me through every stage of the transaction with professionalism, efficiency, and clear communication.

I felt fully supported throughout and had complete confidence that everything was being managed properly.

I would not hesitate to use their services again and would highly recommend them to anyone looking for a reliable, knowledgeable, and proactive solicitor.

June 5, 2026
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Reply from OnPoint

We are so pleased to hear about your exceptional experience. It's wonderful our team provided such professional, efficient, and clear communication. Thank you for your kind words and recommendation!

OnPoint

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