OnPoint Reviews 

408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, patient, and always ready to explain complex details clearly throughout the entire journey. Many individuals highlight the wonderful guidance provided during property purchases, ensuring that buyers feel completely supported, confident, and well-informed at every single stage of the transaction. People note that the overall service is remarkably efficient, featuring short call wait times and consistently prompt responses to all daily inquiries. Consumers consistently appreciate the helpful support and intuitive platform tools, which successfully transform potentially stressful property transactions into smooth, seamless, and entirely worry-free experiences.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful case... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently helpful and... See more

Response time

Customers consistently report positive experiences with response times, praising efficient communication via... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a seamless, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

Great Solicitors. Coral was extremely helpful throughout the whole process. I was always looked after. My every single call was always picked which was great and very rare from Solicitors. I really ha... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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4.9

All reviews

(408)

291 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you OnPoint

I have been with OnPoint for the sale and a purchase of a property before and they have been consistently brilliant each time. This particular purchase took well over a year across two different properties and the process was still made simple and effective despite the challenges that were presented. Nancy's efforts in particular have been outstanding and her communication provided constant reassurance for us as purchasers. We appreciate the difficulty to find a good solicitor but the app coupled with brilliant staff at OnPoint made the whole process a positive one. Thanks again.

May 12, 2026
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Reply from OnPoint

We are so pleased to hear about your consistently brilliant experiences with us. It's wonderful to know that we made a challenging, year-long process simple and effective for you. We truly appreciate your kind words about our team and the positive impact our app had. Thank you for your continued trust.

OnPoint

Rated 5 out of 5 stars

Professionalism at its highest

Communication. Paul is on the ball and the communication was endless no time was I not looked after. His attention to detail was excellent and was with me all the way through a stressful time of selling my house. 11-10 based on professionalism, communication, the ease of the app, the whole experience made easier by an excellent team and by Paul Daniels.

April 10, 2026
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Reply from OnPoint

We are so glad to hear that our team provided such excellent communication and support during the stressful process of selling your home. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent

I had Mark Grundy to handle a conveyancing. Price was excellent and after an initial issue with trying to upload a couple of documents, everything ran on wheels. Mark kept me updated through the app and responded to queries quickly. 10/10 and I would definitely use again.

May 11, 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us. It's wonderful that everything ran smoothly after the initial document upload. We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent, efficient and responsive service. Friendly, courteous and helpful we wouldn’t hesitate to recommend ONP and Liz

May 11, 2026
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Reply from OnPoint

We're so glad you had such a positive experience! Your kind words mean a lot to our team. Thank you for recommending us.

OnPoint

Rated 5 out of 5 stars

The service provided was excellent

The service provided was excellent, the app is a good feature as it allows for better communication with your solicitor. Pari Joshi was always keeping me upto date with any developments or issues that needed my attention and even when she wasn't around someone else would response quickly and efficiently. Excellent price for the service provided

May 7, 2026
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Reply from OnPoint

We're happy to hear that you found the service excellent and the app useful for communication. It's great to know that you were kept well-informed and received prompt responses. Thank you for your positive feedback regarding the price and service provided.

OnPoint

Rated 5 out of 5 stars

Highly recommended

Dealing with Katie Dean at ONP Solicitors has been a breathe of fresh air. She was always available when I wanted to ask a question or check up on something. Dealt with all enquires very quickly. It made the whole experience truly hassle free. Couldn't recommend her enough.

May 8, 2026
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Reply from OnPoint

We're happy to hear that our team's availability and quick responses made the experience hassle-free for you. Thank you for your positive feedback; it means a lot to us!

OnPoint

Rated 5 out of 5 stars

The experience of selling my house was…

The experience of selling my house was an excellent one. Fantastic communication and swift and through action. Can not recommend them enough and a special thanks to Grayson Boxall my case manager.

May 5, 2026
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Reply from OnPoint

We're happy to hear that your house selling experience was excellent! We appreciate your kind words regarding our communication and swift action. Thank you for the recommendation!

OnPoint

Rated 5 out of 5 stars

On-point Solicitors of Stockport

On-point Solicitors of Stockport, Cheshire, completed the sale of our house in Cheshire in great time, and the process was very clear and understandable. Scott Dickinson and Andriy Stasiul were so helpful and kept us up to date with the sale process. The On-point app was brilliant, and we could easily correspond with messages on the progress and see the sale progress in stages, which was perfect for us. Their pricing of the legal work of our home sale was very reasonable. We would highly recommend using On-point in any legal matters. Thank you Scott and Andriy on point, kind regards mr L simon and Debra

May 5, 2026
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Reply from OnPoint

We're happy to hear that the house sale process was clear and efficient. We're glad the app and our team's updates were helpful. Thank you for recommending our services!

OnPoint

Rated 5 out of 5 stars

Jordan Hardman processed both the…

Jordan Hardman processed both the Purchase and sale of my house in great time,,No issues no problems and so very smoothly done, A truly great effort done and in the most professional and efficient way,
Very well done Jordan,,very much appreciated,,

April 27, 2026
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Reply from OnPoint

We're happy to hear that the purchase and sale were processed smoothly and efficiently. It's great to know the effort was appreciated. Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Conveyance

I just wanted to take this opportunity to say a massive thank you to ONP solicitor, especially Emma for everything, I could not have done this without you. The communication has been timely, open and transparent throughout the conveyance support provided has been excellent.

This means so much more to me than you will ever know; I was overwhelmed with emotion and couldn’t get my words out to express my heart felt gratitude for all your help and support. So thank you Emma for making my dream come true, this is life changing for me and my girls 🙏🏽❤️🍾🥂🎉

April 21, 2026
Unprompted review
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Reply from OnPoint

We're so happy to hear about your positive experience and that we could help make your dream a reality. It means a lot to us that you felt supported throughout the process. Thank you for sharing your kind words!

OnPoint

Rated 5 out of 5 stars

What can I say ONP are amazing as…

What can I say ONP are amazing as usual.
Shout out to Olivia Wakeman for outstanding service.
Will be using again soon In future

May 1, 2026
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Reply from OnPoint

We're happy to hear that you had such a wonderful experience! We appreciate your kind words and are grateful for your intention to use our services again.

OnPoint

Rated 5 out of 5 stars

Oliver was great in ONP

Oliver was great in ONP, efficient and competitive

April 30, 2026
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Reply from OnPoint

We're happy to hear that you found our service efficient and competitive. Thank you for your positive feedback about your experience!

OnPoint

Rated 5 out of 5 stars

Clare Jackson

I had a fantastic experience with OnPoint. The service was professional, and the application process was smooth and easy to follow. I would highly recommend Clare Jackson and the team for their efficiency and clear communication.

April 30, 2026
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Reply from OnPoint

We're happy to hear that your application process was smooth and easy to follow. We appreciate your recommendation and are glad you found our service professional and efficient with clear communication.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent! Caroline Vass is very helpful throughout the process.

March 27, 2026
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Reply from OnPoint

We're happy to hear that the process was excellent and helpful. Thank you for your positive feedback; we appreciate it very much.

OnPoint

Rated 5 out of 5 stars

Purchase with ONP

Emma Millard was brilliant in dealing with my purchase. She dealt with my purchase in a professional and timely manner. Would recommend her.

April 27, 2026
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Reply from OnPoint

We're happy to hear that your purchase experience was brilliant and professional. We appreciate you recommending our services and thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Fantastic service!

Yusra and her team kept us informed during every step of the process in purchasing our house. They were very professional and competitively priced. Thank you!

April 28, 2026
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Reply from OnPoint

We're happy to hear that you were informed during your house purchase. We appreciate your recognition of our team's professionalism and competitive pricing. Thank you!

OnPoint

Rated 5 out of 5 stars

Very impressed

I was really impressed with both the platform that is used and the service provided by our allocated conveyancer, Harry Thompson. The communication and progress of the sale was easy to follow on the App, but equally Harry always responded quickly to any queries through the App and email, and he also was always available by phone for those occasions where you just want to talk to someone. I would definitely use Harry again.

April 23, 2026
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Reply from OnPoint

We're happy to hear that you found the platform and service impressive. It's great to know the communication and progress of your sale were easy to follow and that you were pleased with the accessibility. We appreciate your feedback!

OnPoint

Rated 5 out of 5 stars

Leasehold House Sale & Purchase

OnPoint handled both the sale of our (leasehold) property and purchase of the new one, following a recommendation from a work colleague.

Overall this was a very positive experience with Oliver D keeping us informed at every stage with clear communication via the OnPoint mobile app.
While still a long-winded process, the app definitely made it much easier with documents received and sent electronically and no physical visits to the solicitors to sign documents required at all - indeed, we didn't even need to speak to Oliver until the very final part of the process (though we had the option of doing so also throughout).

The house selling/buying process is awful generally (especially leasehold!) but having used 'traditional, paper-based' local solicitors previously for similar, there's just no comparison. The ability to transact everything electronically via OnPoint App made the process not only quicker but less stressful also.

I have no hesitation in recommending OnPoint at all.

March 25, 2026
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Reply from OnPoint

We're happy to hear that your experience was positive and that the app streamlined the sale and purchase. It's great to know that clear communication and electronic transactions made the process quicker and less stressful for you. Thank you for recommending our services.

OnPoint

Rated 5 out of 5 stars

Steady support through a challenging sale…

I honestly don’t think I could have got through this process without Niall.

Selling a house is stressful at the best of times, but doing it alongside a difficult divorce (with a particularly overbearing solicitor on the other side) made it feel overwhelming at points. Niall was absolutely brilliant throughout. He kept me reassured when things felt uncertain, and more importantly, he stepped in and handled direct communication with the opposing solicitor, which took a huge weight off my shoulders and made everything feel far more manageable.

There were also a few technical and legal complications along the way, and Niall really went above and beyond to try and move things forward, even when it felt like we’d hit a wall.

What stood out most was how human the whole experience felt. I never felt like just another case, he genuinely cared about getting the right outcome for me.

A big thank you as well to the wider team at OnPoint Conveyancing. They’ve been fantastic, and I wouldn’t hesitate to recommend.

April 24, 2026
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Reply from OnPoint

We're so glad to hear that we could support you through such a challenging time. It means a lot to us that our team made the process more manageable. We appreciate your kind words and recommendation!

OnPoint

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