On the Beach Reviews 

Great price!! Easy booking

Great value searched and booked in about 5 minutes

Easy process, clear pricing

Simple, straight forward with regards to booking, no hassle.

Easy to book and understand

First time I've booked with On The Beach and it was easy to navigate the site and then go on and book a holiday. Flight change options was helpful and easy to use too. Hopefully the holiday will go just as smooth now!

I booked a holiday to the Dominican Republic the Sunday before last.
Minutes after the call i was scammed for in excess of £2661.
The scammers had hacked my booking to On The Beach within minutes.
I told On the Beach immediately and they said there is absolutely nothing they can do,it’s my loss.
Although they did not listen to the recordings of the scammers and how it was On The Beaches Security that was hacked to get my booking details.
I have now tried to cancel my original booking,as I now havnt got the money to pay for it….On The Beach have now said they want £1400.08 to cancel my booking…..the holiday isn’t until April 2027.
I emailed them numerous times to say I would now have to cancel because of their lack of security and they have ignored me.
PLEASE PLEASE be aware!
I have lost everything and have now lost over £4000 and have absolutely nothing to show for it.l am absolutely crushed and am a vulnerable adult.
I believed in On The Beach and they have completely let me down.
‘Does anyone know how to help me Please’???

I know exactly what I get, communication is spot on and simple process to book. All in one place, flight, accommodation and transfers!

Helpful Receptionist, but Overall Disappointing Stay with Hidden Fees and Substandard Hygiene
​We recently completed a 7-night stay at Club Viva as two families traveling together with children. While there were major issues with management and facilities, I want to start by giving well-deserved praise to Mehmet at reception. He was incredibly cooperative, proactive, and efficient at resolving our issues—including contacting Love Holidays directly and arranging for our rep to visit so we could get a refund for a canceled buggy trip. Mehmet’s professionalism and dedication were outstanding and a rare highlight of our stay.
​Unfortunately, the rest of our experience fell far short of acceptable standards:
​Spa Services & Hygiene: We were badgered into booking massages on our first day, only to find the facilities uncomfortable and unhygienic. The massage table headrest was improperly fitted and painful, and the towels provided were hard, crusty, and foul-smelling. When I raised this with the manager the next day, he completely brushed off my concerns.
​Overcharged Poolside Meal: My son had a light lunch at the pool bar with his sister and friend, only to be charged £54—a price vastly higher than what was displayed on the menu.
​Unfair Room Charges: We emailed back in June requesting rooms on the same floor for our two families, which went entirely ignored. When I called prior to arrival, I was told the hotel was full. Although they managed to place us on the same floor when we arrived, they charged us an extra £70 just to honor the request.
​Unprofessional Management & Pool Incident: When an altercation broke out between children in the pool area, my friend asked the manager to step in for safety. Instead of handling the situation, he was remarkably abrupt and simply told her to "calm down."
​While Mehmet on reception was fantastic and did an incredible job advocating for us, the overall poor management, hygiene issues, and extra charges mean we would not recommend this hotel to other families

On the beach is great and easy booking.

Booked a holiday to Turkey months ago, leaving from Norwich Airport next Friday.

Air Traffic Controllers are now on strike which I appreciate is completely out of OnTheBeach's hands but at times like these they need a number available for people to call.

I've raised a ticket via the bot on their livechat and a member of the team will get back to me in 14 days! I leave in 6 days time.

The number on their official Facebook page is invalid. Absolute crock of *****

Cheaper holidays for sure but when it goes wrong it is impossible to sort anything out. We have booked a full package holiday with On the Beach and our flight outbound has been cancelled due to airport strikes. They have no phone number to speak to anyone. The so called helpful AI chat just generates a ticket so they get back to you in 14 days and our holiday is on 6 days.
We have spent over £3000 on this holiday and now we are left with no way to sort out if we can change flights or have to cancel the holiday altogether. This will then leave us with no holiday this year.
We will not book with On the Beach again. Imagine if you were stuck aboard and your flight was cancelled with no help. Such poor service.

The holiday was amazing, however on your website you state that there is complimentary green fees (golf) included but in resort it was not. This is a false representation and should be changed to prevent other experiencing the same disappointment.

Absolutely amazing service so easy to book and good value can’t wait for my upcoming holiday 5*

Ive used this company lots of times. The live chat is excellent ans always answers my queries. They are very reliable

Easy to book, simple process. Good app with everything explained. My only critisism woukd be , i had a query which the chat bot could’nt answer & there is no tel number to speak to a human

All my little problems and bookings resolved on very fast succession. Thank you.

Simplicity