On the Beach Reviews 

Ive used this company lots of times. The live chat is excellent ans always answers my queries. They are very reliable

Easy to book, simple process. Good app with everything explained. My only critisism woukd be , i had a query which the chat bot could’nt answer & there is no tel number to speak to a human

All my little problems and bookings resolved on very fast succession. Thank you.

Simplicity

Booking process is a pain. You have to create an account and shuffling between pages looking for an activation code on a phone caused problems, in the end had to use two phones. Why once I have actually paid for my holiday do I have to jump through additional hoops to confirm it.

Great prices, lovely locations, easy to use and as a bonus you get a fantastic holiday

I was genuinely struggling between 3 and 4 stars for this but unfortunately one rude member of staff on my last day solidified the lower rating.
Overall the experience was good.
The room was modern and clean and even though our view was out on to woodland, it was totally fine.
Food was great, a lot of variety and different themed nights although it could have been hotter. My son loved the snack bar, it just isn’t big enough for the amount of people staying.
The entertainment team were excellent during the day - activities round the pools etc. Evening was good but was let down by restricted language - it was 98% Spanish.
The hotel offers day passes for the pools so it does get extremely busy but there was plenty of seating. The one day me and my son managed to secure sun beds, we went in the pool for about half an hour and returned to find someone had moved our items. One of the very few English speaking people there said it was a lifeguard. I’m unsure why this would have happened considering sun beds were left completely empty by the majority of those who reserved them for most of the day and nobody else’s things were touched so for that I was slightly disgruntled.
The hotel is definitely mainly for Spanish people on holiday and I don’t think we encountered more than the one English person mentioned in our 5 days which felt very restrictive to me as a solo parent on holiday with an 11 year old, however they did play a lot of songs in English during the day.
The hotel is on a very busy highway and walking to the beach (a bus is available but we wanted to explore) was ok once we crossed over the bridge. There are a few shops and takeaways near by where you can buy essentials and souvenirs but if I’d done more research I would definitely have opted for somewhere closer to one of the towns.
Staff were great, it was just unfortunate that I encountered one who was rude on our last day.
Overall we both enjoyed the stay but I wouldn’t revisit simply because of the language barrier and it not being in an area that is close enough to walk to towns etc.

Hotel was great
On the beach very good

Always book with on the beach first rate service every time and always reasonable prices

Excellent easy access to booking a holiday

Lovely basic clean well equipped rooms .every member of staff we encountered were extremely friendly and helpful .
However I believe I paid extra for a panoramic sea view and we got a side lateral view which I would appreciate on the beach looking into please and would appreciate a response please

Terrible from start to finish
Got there got put on 14th floor explained I had asthma and vertigo said come bk in morning change room next day said nothing attitude was terrible 6 lifts and only 3 worked ended up having major panic attack was really ill all night so went bk Wednesday morning said no didn't even look receptionist attitude was terrible so went see manager he was very helpful and by me seing him 9 clock he had my room changed by 2pm had to go out for food breakfast was terrible plus cues out door the hotel seemed to cater for and treat the Spanish guests better than english they had all lower floors when english with tiny babies got put above 8th and they got served first most entertainment could not understand I should just put money down grid and I have scabs between my fingers.never had them till went to bed and got up next morning with them

So easy to use

Really happy with my holiday booked through On the Beach. The booking process was simple and everything ran smoothly from start to finish. The hotel was exactly as described and great value for money. I’d definitely recommend booking through this site. I’ve booked another holiday for next year and everything looks to be okay as of right now, hope it goes as smoothly as my last holiday did.

Absolutely appalling experience

1 star only because I can’t give zero.

This has been an absolutely terrible experience with On the Beach. I would strongly advise anyone, especially families travelling with young children, to think twice before booking with them.

Firstly, the flight. The flight we were given was not the flight I selected when making the booking. When I tried to correct this, I was told I would have to pay around £400 in fees, PLUS whatever the airline charges. How can a customer be expected to pay hundreds of pounds to correct a booking when the flight provided is not the one selected?

Secondly, the transfers have been an absolute disaster.

I paid for a transfer from the hotel to the airport. When we arrived, the transfer dropped us at the wrong hotel. At first, we assumed it was simply a mistake. Because it was around 2am and we had two young children with us, we had no choice but to pay €10 for a private taxi to take us to our actual hotel.

Now, on the day of our return, I received a phone call from the transfer company telling me to come out to the high street at 4am with two young children because the coach apparently cannot come to our hotel because it is “too big for the road.”

How on earth was I supposed to know that when I booked and paid for a hotel-to-airport transfer?

If the coach cannot access the hotel, that should have been clearly explained to us when the transfer was booked, not at the last minute at the end of our holiday.

As a result, I now have no choice but to take another taxi to the airport, meaning yet another unexpected expense for a service I have already paid for.

This is not what I expect when booking a holiday. I paid for flights and transfers and expected the services I selected and paid for to actually be provided.

The whole experience has been stressful, expensive and completely unacceptable, particularly when travelling with two young children.

I will certainly never book with On the Beach again, and based on this experience I cannot recommend them to anyone else.

Great customer service

I needed to extend my payment with a week to go and Rob H helped me right away. He was super efficient. Thank you so much!! :)

Overall the process was straight forward with the following exceptions.
~The rooms types have zero description or photos.
~The aircraft cabin class upgrade is a ping pong match between OtB & the airline.
The worst thing is the AI chat bot which continually asks you to rephrase the question. I find it ironic that you cannot contact a person on their website but a person responds to comments on this website.