Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
391K reviews
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Calum the engineer was professional and…
Calum the engineer was professional and friendly. He explained what work needed to be done and worked hard to complete the task. He tidied up behind him.
August 20, 2026
The guys were polite
The guys were polite, fast and clean . They explained what was necessary
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took too long to do the work
Took too long to do the work.
Today Friday I have
No Internet to landline, ipad or desk top computer. At 84 don't know what to do.
Have I made a mistake I ask myself.
Barbara Barton
August 20, 2026
Reply from Openreach
Hi there,
Thank you for contacting Openreach via Trustpilot. I am sorry to hear about your experience, particularly after waiting a long time for the work to be completed and then finding yourself without internet access on your landline, iPad, and desktop computer. While I appreciate that the installation work has been carried out, it is concerning to hear that you have no working service following the visit. This is not the level of service we aim to provide. I recommend contacting your service provider as they will be able to check the status of your activation, investigate why the service is not working as priority and arrange any further support that may be required to restore your connection. We hope your service is back up and running soon. ^Basundhara
Excellent professional service with…
Excellent professional service with clear information conveyed throughout the visit.
August 20, 2026
Excellent
This review is not about the company but the staff that came to install my broadband his name was Matthew (Matt for short). He was brilliant, very helpful explaining what he was going to do and how and gave me options as where to install it which was very useful. This same job two engineers had already come to do the job but we were unable to do it say there was BT line meanwhile it was there starting at them.
August 20, 2026
The engineer was polite fitted the…
The engineer was polite fitted the wiring unobtrusively. Informed me of what he was doing throughout the process
August 20, 2026
Plenty of info before engineer arrived
Plenty of info before engineer arrived. Fitted everything correctly explained the process and completed the installation quickly with no mess
August 19, 2026
Unprompted review
Very quick with setting up our new…
Very quick with setting up our new internet also got a text before hand knowing his rough time of arrival
August 20, 2026
the installation process was amazing…
the installation process was amazing becuse your colleague arrived on time, she was really nice person and did the job with profesionalism and respect, so I recommend sky 100%.
August 20, 2026
The fault was identified by BT remotely…
The fault was identified by BT remotely and sent an engineer The next day.
The engineer was very friendly, identified the broadband problem and fixed it. Before leaving he tested everything was working. Technically excellent
August 19, 2026
Unprompted review
Good customer standered
Good customer standered, on time explaned the job and time taken. Altogether very professional and engaging.
August 20, 2026
My appointment was from 8Am to 1pm for…
My appointment was from 8Am to 1pm for installation. So I was waiting till 1.15pm amd called EE which took another 23 min . Engineer came after 1.30pm
I was previously informed that I would be charged a fine if I was not at home that day.
No one informed the delay.
I thought it wasted my morning which would have been used for some other important work.
I think proper communication should have avoided these disappointment.
Engineer was very efficient and he did a good job. Answered my queries well.
August 20, 2026
Reply from Openreach
Hi Piyumi,
Thank you for contacting us via Trustpilot. I’m sorry that the engineer arrived after your confirmed 8am–1pm appointment window without any update. I understand how frustrating this was, particularly as you had been advised of a charge if you were not at home and had set aside the entire morning for the installation. You also should not have had to spend additional time contacting EE to find out what was happening. I’m pleased to hear that, once the engineer arrived, he was efficient, completed the installation to a good standard and answered your questions clearly. However, timely communication about the delay would have prevented much of the disappointment. Please accept my sincere apologies for the lack of communication and time wasted. ^Abir
Pretty pleased with the service so far
Engineer turned up on time and we spent some time deciding where to put the new fibre so that it was aesthetically pleasing and convenient. The rest of the installation went very smoothly and my mobile, broadband and TV worked first time. Getting the landline set up had taken a little longer and am waiting for a phone adapter so I can set up my base station on a different room to the router. Pretty pleased with the service so far.
August 20, 2026
Completed the work quickly with no…
Completed the work quickly with no mess. Were polite and considerate.
August 20, 2026
The engineer was polite
The engineer was polite , clean, proffesional & did an excellent job.
August 20, 2026
Engineer great but the phone not…
Engineer great but the phone not working yet
I have phoned Samuel & left messages no reply so far
I have tried to contact you by phone & website Very difficult to get replies
Also after numerous attempts you will not accept each code I have put in. Very frustrating
I am nearly 90 yrs & doing my best
August 20, 2026
Absolutely appalling service and completely ineffectual
Absolutely appalling service and communication. They are completely incompetent and ineffectual. They never arrive when they say they will and when they do they do nothing and leave.
Still waiting for fibre broadband after ordering 6 months ago.
August 21, 2026
Unprompted review
Reply from Openreach
Hi there,
Thank you for contacting us via Trustpilot. I’m sincerely sorry to hear that you’re still waiting for your fibre broadband installation six months after placing the order. I understand how frustrating and disappointing this must be, particularly after missed visits, poor communication, and appointments where the work was not completed. As your service provider manages your order, appointments, and updates, please contact them directly so they can investigate the ongoing delay and escalate the matter with Openreach where required. Please accept our sincere apologies for the inconvenience, wasted time, and poor experience caused. ^Nilanjan
The engineer was very professional and…
The engineer was very professional and helpful
August 20, 2026
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