Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
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Review summary
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Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
391K reviews
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Fantastic communication on the phone phone
Fantastic communication on the phone. All questions were answered quickly. Very professional. Notified me of all updates by text and email. Engineer came on said date and within the time frame that was specified
August 20, 2026
Visiting Engineer very polite and a…
Visiting Engineer very polite and a credit to you. Explained in detail my questions and improved my ignorance where it showed.
August 20, 2026
I was very well informed about the…
I was very well informed about the appointment. I had any SMS reminders and emails with options to change the appointment if needed. Lots of information sent about what would happen during the appointment.
Mario from MJ Quinn came and was informative and respectful of my property.
A really great experience.
August 20, 2026
Fibre broadband installation
Good communications. On time. Helpful. Can't think of anything to improve.
August 20, 2026
Workmen arrived on time
Workmen arrived on time, polite and had shoe covers on.
They talked me through all the options available for where to place the router and cables. No pressure for an easy job. We agreed on the best place, and they completed the job very quickly. Very tidy work, no mess - amazing work - Thank you.
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ok, could do better
Ok, the engineer was clearly in a hurry and left without setting up the booster. No explanation about anything. Opened packaging left all over the room. Basically a bit messy and disinterested. The system works so that’s fine.
August 20, 2026
Reply from Openreach
Hi George,
Thank you for contacting Openreach via Trustpilot. I am pleased to hear that the service is now working as expected. However, I am sorry to hear that your experience with the installation was disappointing. I understand your concerns that the engineer appeared to be rushing, left without setting up the booster, and did not provide a clear explanation of the work that had been completed. I am also sorry to hear that packaging and other installation materials were left behind, leaving the area untidy. This is not the level of service we aim to provide, and please accept my sincere apologies for the inconvenience caused.^Basundhara
The engineer was helpful and polite and…
The engineer was helpful and polite and was quick with his service
August 20, 2026
Engineer was brilliant
Engineer was brilliant, really helpful and made sure we were happy with everything.
August 20, 2026
Engineer very polite and helpful
Engineer very polite and helpful. Unfortunately still not receiving Internet on pc or mobile phone.
August 20, 2026
Good communication throughout
Good communication throughout. Engineer was polite, professional and efficient.
August 20, 2026
Decent bloke that fitted it nice an easy
August 19, 2026
Professional determination
Two guys I had spent ages ensuring that they overcome the obstacles that my property presented during the install… super grateful! Thanks for your hard work dedication and professional friendly manner
August 20, 2026
Arrived earlier than planned
Arrived earlier than planned. Phoned me beforehand to see if it was ok to Arrive earlier.
Was good at his job .
Kept me in the loop all the time
August 20, 2026
Everything was on time
Everything was on time, very professional and easy process. The engineer was informative and helpful.
August 20, 2026
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