Open Space Concepts Reviews 

357
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication throughout the process. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers consistently commend the high quality of the products, such as glass rooms and pergolas, noting their solid construction and premium feel. The installation process is frequently described as efficient, professional, and tidy, with teams often completing work promptly and explaining product usage clearly. Many consumers also highlight how these additions have transformed their outdoor spaces, enhancing usability and enjoyment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as supportive, helpful,... See more

Service

Customers had positive experiences with service, consistently praising the exceptional and professional... See more

Product

Consumers find product to be positive, with many reviewers praising the high quality and outstanding design... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of products and materials,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Looked for this glass room couldn’t find anything that we could look at in person. Then found yourselves Open Space Concept who had a great showroom. The staff were very friendly, helpful and knowle... See more

Company replied

Rated 5 out of 5 stars

Scope of work was disassemble, relocate and assemble our 10'X12' glass pod. First class all around. Component parts were thoroughly cleaned and staged on site. 2 man crew very professional, highly o... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great. Office staff were easy to contact, really helpful, and made the process run smoothly. The fitters were incredible, and so patient and helpful when a huge leak was disco... See more

Rated 5 out of 5 stars

The staff right across the board were extremely helpful from start to finish. The sales team allowed us to decide on our needs with gentle guidance whenever needed, administrative staff kept us inform... See more


Company details

  1. Carport and Pergola Builder
  2. Awning Supplier
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Patio Enclosure Supplier

Written by the company

Every detail matters, so we make sure nothing is overlooked. Whether you know exactly what you need or want to start exploring your options, we are here to help you create a beautiful custom project that is perfect for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(357)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally Delighted!!!

Pre sales information was clear, concise and delivered in a timely manner with no hard sell. The product arrived earlier than expected which was great, especially as we had everything ready. The team were just great, knew exactly what they were doing and got on with it in a professional manner and erected in 2 days plus a couple of hours to clean. The product itself is beautifully engineered and we can't say enough how satisfied we are all round. Thank you to everyone at OSC for a great job!

June 15, 2023
Rated 4 out of 5 stars

Great job for the installation of our awning.

The team (2 guys) were very professional and knew what they were doing. After we discussed where the plug would go it didn't take them very long to install the awning. It looks even better than I thought it would and the wires are practically invisible. Great job.

June 25, 2023
Rated 5 out of 5 stars

Open Space Concepts were an absolute…

Open Space Concepts were an absolute joy to deal with from start to finish. A special mention to Chris, Billy, and Charlotte, who are all absolute stars!

Chris spent a lot of time with me on the phone and over text making sure I was happy with the specs of my pergola and he answered any queries I had very quickly.

Billy was a really nice guy and he kept me up to date with when he would be visiting to measure.

I absolutely love my new pergola from OSC - it's the perfect space to complement our house and garden, and we can use it no matter what the weather.

I would highly recommend OSC to anyone who is looking to enhance their outdoor areas.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Open Space Concepts have 5 star employees!

We purchased a property that had a sun awning, but no means to control it's operation. Therefore we contacted the manufacturer who is based in Belgium. They in turn passed on our details to Open Space Concepts here in the UK. Through the skills, expertise and product knowledge of one man, Dave, who advised and guided us through the process to organise a remote control and successfully pair it to a now factory reset awning, we now have a fully functioning sun awning. Dave went above and beyond what we expected and therefore we have no hesitation in giving this company a fantastic five star review.

June 15, 2023
Rated 5 out of 5 stars

Absolutely the best.

From the start of the process with guidance on how to achieve what we wanted through to an amazingly superb installation crew of just two fantastic guys, I can't praise this company enough. They delivered what they promised, slightly before the promised date and every it the perfect piece of engineering marvel I had anticipated. Cannot praise a company like this highly enough in this day and age when most companies pass off mediocrity as being enough. OSC are way above what you might expect and I am delighted with what we have from them.
Wayne Buttery

June 15, 2023
Rated 1 out of 5 stars

DO Not trust this company

This company is a con and would not trust them. I made an enquiry and received a call with a quote for £12,000 then a week later received another call told them the same information and was quoted £15,000 do not trust this company.

The reply back from this review is making me out to be a liar I got quoted two very different prices for exactly the same size dimensions so please don’t reply trying to say any different

June 9, 2023
Unprompted review
Open Space Concepts logo

Reply from Open Space Concepts

Hello, we can't seem to find anyone named "Friend of Ted" on our system.

There has certainly been some confusion if a call has taken place.

All of our team operate from the same online calculators, so unless something changes size wise or additional options are added, the price is always the same.

Rated 5 out of 5 stars

Great, speedy and polite service

We ordered a garden awning and were given a fair quote without any pushy sales. Communication was great throughout. The awning arrived sooner than expected, and the installation team were polite, efficient and the job done quickly. We are delighted with the product and overall great experience.

June 1, 2023
Rated 5 out of 5 stars

Supply and Fit Awning

Communication with the Company re questions and placing the order was excellent and staff very polite and helpful. Fitting actually happened a day early the fitters were polite, friendly, helpful and very efficient.
Very pleased with the product and service. Certainly recommend them.

May 17, 2023
Rated 5 out of 5 stars

Would highly recommend

We are absolutely delighted with our Ambient glass room fitted by Open Space Concepts,The installation team were efficient and worked non stop and left everything clean and tidy.

May 17, 2023
Rated 5 out of 5 stars

OSC fabulous service and product

OSC - Charlotte has been incredibly informative and reassuring from date of order until after final fitting/installation. Her friendly approach, contacts by email and telephone to update us and explanation of progress with the order meant our experience was a 10/10!!
The installation team George and Stefan were professional, courteous, respectful, knowledgeable and their timekeeping was exemplary. Nothing was too much trouble for them explaining the installation from start to finish.
They are an absolute asset to OSC. We would not hesitate in recommending OSC to others , highly recommended the craftsmanship of their workforce.
Well done !!!

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish OCS provided a…

From start to finish OCS provided a first class service - from sales to surveyor and finally construction. The customer service was excellent at all stages of the process.
Their two man team who built the glass room was efficient, courteous and wholly professional. They worked solidly and tidily - checking along the way that I was happy with the process.
Finally, the glass room itself is of excellent quality - down to the beautifully engineered handles and locks. It has exceeded our expectations.
To anyone who is considering this lovely addition to their home I wholeheartedly recommend OCS.

May 10, 2023
Rated 5 out of 5 stars

Retro-fit led lights & stove flue roof panel.

We had a 75sqm glass room fitted in 2022; we now decided to add led strip lights and a small roof panel to take a wood burning stove flue as a retro-fit.

Whole company are courteous and professional, always managing expectations by being honest with the current lengthy lead times for materials. I look forward to dealing with OSC again in the future as the product and service is excellent. Keep up the good work!

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Easy and hassle free process to order and get installation

Easy process to order. Given quote over the phone. Visited by company representative and order completed. Quote was accurate. Fitting went well.

Nice company to deal with. No hard sell, initial quote was accurate and good communication and fitting team. I would recommend

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

superb quality and excellent fitting

Ever since making an initial enquiry with Open Space Concepts I have been left very impressed. No pushy sales team pestering you, accurate quote via phone that only changed on survey due to some changes decided by us and recommended by Billy the surveyor. The installation team of Doru and Victor was second to none. Very professional, clean and fitted to an exceptional standard especially considering the logistical problems of being on a first floor terrace. We are delighted with our Vue Grande glass room. Thank you

February 23, 2023
Rated 5 out of 5 stars

Aluminium pod

Pod amazing , big thank you to all the team involved who worked incredibly hard, worth the wait , so excited to spend time in it all year around, recommend to anyone interested in having a pod with OSC many thanks all .

February 9, 2023
Rated 5 out of 5 stars

Love our new Winsol pergola

Love our new Winsol pergola, certainly a luxurious product with nice bells and whistles. The OSC team did a great job throughout the process, including 2 site visits as requested. Delivered and commissioned as promised and no issues to date.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic overall service from OSC

Great Service from OSC, friendly initial conversations, loads of advice and quotations were good, surveyor friendly and knowledgeable. Lead times, manufacturing process, explained.

Installation was completed by two friendly professional engineers. and follow up from OSC to ensure everything went well.

Very Happy Customer

January 24, 2023

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