Booking a flight was easy, but had problems getting my details up on Ryanair. Spent two hours trying but was given wrong advise. Managed to sort it myself the following day
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I have called one of your staff Mt Shihab, he was very professional and helpful when I have cancelled my prime subscription as I don’t need it , he was very understanding to my request Amer 249287... See more
A lot of effort was made to keep me happy. The result wasn’t perfect, but it was satisfactory.
Pressing a lot with their prime accouns but the person at Customer care was nice.
Company details
About Opodo
Written by the company
Opodo is one of the world’s leading online travel brands, offering customers tailored travel deals across a broad range of products including flights, rail, hotels, dynamic packages, car rental and more.
With Opodo Prime, the first and largest travel subscription programme, all Opodo customers benefit from easy and convenient booking processes, excellent value for money and access to a wide international network of travel partners.
Opodo is part of eDreams ODIGEO, the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Opodo Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Opodo Flights |
Find now better deals looking for flights + hotels.
| Opodo Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Opodo Hotels |
Compare train tickets in Opodo and find a different way to travel the world! (Available for the Spanish and Italian markets)
| Opodo Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Opodo Cars |
Meet the whole company and all our brands.
| Our brands |
Opodo Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4, 28005, Madrid, Spain
- www.opodo.com
Opodo Prime
4.3
Excellent
308K reviews
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Almost instantaneous communication
Almost instantaneous communication, then an easy, comfortable AI experience, resulting in being transferred to a very efficient customer services team member. By far the best interaction with an enquiry to date.
Congratulations to all involved.
April 22, 2026
Avoid Opodo and their website
We booked with Opodo in February for our April flight. Signed up to their subscriptions thinking we would get the benefits, on line check in and boarding passes would be sent. What a nightmare. An email at the last minute stating they couldn't provide boarding passes and the Opodo site closed. Phone lines AI so you are talkibg to a robot which was not helpful.
Thankfully Ryanaire sorted out at the desk but that was a rigmarole because it was a third party. Avoid them
April 22, 2026
Unprompted review
They are fake and they are forced on…
They are fake and they are forced on the memership and they take money out of your account without authorisation then they lied to you that we emailed and don't remind you of the memership is ending I called to cancel my membership and get my refund they said we can't give you refund and they ticket prices are fake and its expensive if you look in online it cheap I don't want anymore to use this its not real I don't want this to happen with anyone else please save yourself from them they fake
April 21, 2026
Unprompted review
Not refunded me for cancelled flight
Booking ID: 24251394647
The flight on 15th February was cancelled by the airline and i have not received my refund yet. When am i going to receive my refund? Its been 2 months!
February 15, 2026
Unprompted review
Highly disappointed
Highly disappointed. My email and bank card been used without my knowledge and Opodo didn’t do anything to solve this matter. Unfortunately I lost £99 . Memberships subscription been paid using my credit cards details. It’s a fraud and Opodo didn’t refund my money.
Please, be aware and never use this holiday / travel website or app.
Never ever
April 20, 2026
Unprompted review
Sketchy, be aware
Sketchy, you get pushed into a prime membership without even really signing it. Unfriendly and very sketchy customer support as well that basically doesn't let you quit the membership you didn't agree. Be aware guys.
April 19, 2026
Pressing a lot with their prime accouns…
Pressing a lot with their prime accouns but the person at Customer care was nice.
April 21, 2026
good experince
April 21, 2026
I was a member of opodo prime and I…
I was a member of opodo prime and I decided to cancel for my own reasons. I tried to cancel online myself but, I couldn’t do it. So I call Opodo to help me do it. It was very easy for them to do it for me.
April 21, 2026
Super Service !!
April 21, 2026
Lady no
Lady no. 551 was very supportive and new exactly what i want and did the needful. There was this previous lady who answered me extremely kind and helped me before i accidentally cut the line. Both ladies managed to reduce my anxiety of having to pay a large sum, i am very greatful to both ladies and also i am glad this number of yours solves problems instantantly. Thank u
April 21, 2026
Called to cancel the prime subscription…
Called to cancel the prime subscription however the agent was very pleasant and explained all the benefits that the subscription came with and offered me a great deal to keep the subscription.
April 21, 2026
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