Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra... See more
Company replied
Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging... See more
Company replied
Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
Company replied
Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big greetings to Bassol Optic
Big greetings to Bassol Optic, this morning I received the sunglasses via UPS Expres express mail. I am pleasantly surprised at the express fast delivery of the parcel. As for the quality of the sunglasses, I would like to say that they are original without any signs of use, like from a branded store. For you, it's not a 5 but a 10+
July 17, 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for this amazing 10+ review! We are absolutely delighted to hear that your sunglasses arrived so quickly and that you are thrilled with the brand-new, original quality. Your support means the world to us—enjoy your new sunglasses!
Communication-excellent, return proces - not so friendly
Communication is excellent and very fast. The only drawback is that the return process is not very straightforward.
July 7, 2026
Reply from Bassol Optic
We sincerely appreciate your feedback regarding the return process. We always aim to make every step of your shopping experience as smooth as possible, so we are sorry to hear that returning your item wasn't very straightforward.
Your comments are incredibly valuable to us, and we will look into how we can simplify and improve our return process for the future. Thank you for choosing us, and please let us know if we can assist you with anything else!
Quality of the sunglasses are very good…
Quality of the sunglasses are very good and surprisingly very fast delivery to Norway
July 9, 2026
Reply from Bassol Optic
Tusen takk for den hyggelige tilbakemeldingen! Vi er kjempeglade for at du er fornøyd med kvaliteten og at leveringen til Norge gikk så raskt. Naudi oma uusi prille!
Quality delivery, worth the wait
The order took a while to deliver, but as agreed, giving the fact it was a German frame. The package arrived with quality and on time. The glasses frame and lenses are perfect, worth he wait.
July 9, 2026
Reply from Bassol Optic
Thank you so much for your feedback! We are glad to hear that the quality of your German frame and lenses made the wait worthwhile. Enjoy your perfect new glasses!
The quality of the sunglasses is great, delivery time dissapointing
The quality of the sunglasses is great, they’re authentic. But I waited for 2 months to have them delivered, they never made it on time for my holidays although the estimated delivery date was 6 weeks. That was disappointing.
July 9, 2026
Reply from Bassol Optic
We are truly sorry to hear that the delivery took two months and missed your holidays. We understand how disappointing it is to look forward to an item for a trip and not have it arrive in time, especially when it exceeds the estimated 6-week window.
Your feedback regarding the delay is very important to us, and we are working closely with our logistics team and suppliers to ensure our estimated delivery times are more accurate. We appreciate your patience and hope that you will still get plenty of enjoyment out of your sunglasses.
Reply from Bassol Optic
Thank you for your review! We are glad to hear that you experienced an easy transaction and received good customer support. We appreciate your feedback!
Excellent customer service
Excellent customer service!
I had an unexpected issue with UPS during the delivery of my order, and the Bassol Optic team was extremely helpful throughout the entire process.
They responded quickly, contacted UPS on my behalf, kept me informed, and showed great professionalism and kindness at all times.
When I needed assistance the most, they were there to help, and I truly appreciate their support.
Thank you
July 7, 2026
Reply from Bassol Optic
Thank you so much for this wonderful feedback! We are incredibly grateful for your kind words about our professionalism and support. Handling courier issues can be stressful, so we are glad we could be there to help resolve it for you quickly. Thank you for choosing us, and enjoy your purchase!
Reply from Bassol Optic
Thank you so much for the AAA+ rating! We are thrilled to hear that you love your glasses and that the shipping was so fast. Enjoy your new eyewear!
Amazing selection of glasses
Amazing selection of glasses, ordered 5 pairs online and kept three. The returns process was simple
Thank you
July 9, 2026
Reply from Bassol Optic
Thank you so much for your great review! We are glad you found an amazing selection and that our returns process was simple and smooth for you. Enjoy your three new pairs of glasses, and thank you for choosing us!
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that you are completely satisfied with your purchase and had such a great experience with us. Enjoy your new eyewear!
Super fast shipping
July 7, 2026
Reply from Bassol Optic
Thank you for the awesome feedback! We are so glad to hear that you received your order super fast. Enjoy your new eyewear!
Reply from Bassol Optic
Thank you so much for the love! We are thrilled to hear that you love your new sunglasses and that the shipment was super fast. Enjoy them! ♥️
Australian customer
This is my second purchase from Basil Optic.
My Bronson Tom Ford glasses are perfect, and arrived very swiftly to Perth, Australia.
July 13, 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your second purchase! We are absolutely delighted to hear that your new Tom Ford Bronson glasses are perfect and made it all the way to Perth, Australia so swiftly. Enjoy them, and thank you for being a loyal customer!
Ok,very good!!!
July 8, 2026
Reply from Bassol Optic
Thank you so much! We really appreciate your kind words and support!
Reply from Bassol Optic
That is wonderful to hear! We always strive to meet your expectations, and we are so glad we did. Thank you so much for your support!
Reply from Bassol Optic
Thank you so much! We are absolutely delighted to hear that everything arrived in perfect condition and that you love your new glasses! Enjoy them!
I am waiting for an answer to…
I am waiting for an answer to understand when my glasses will be shipped but haven't had any response other than ai and im waiting since almost a week now.
July 16, 2026
Unprompted review
Reply from Bassol Optic
Please be assured that your order is on track and will be delivered within the agreed timeframe. Our customer service team is already reviewing your case and will contact you directly prior to delivery to provide a personal update. Thank you for your patience
BASSOL OPTIC
Reply from Bassol Optic
Thank you so much for your feedback! We are absolutely delighted to hear that everything was perfect with your order. We appreciate your support!
Reply from Bassol Optic
Thank you so much! We are very happy to hear that you appreciated our communication and that your order was delivered promptly. Enjoy your new eyewear!
Fast delivery of amazing sunglasses!!!
July 8, 2026
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that your amazing sunglasses arrived so quickly. Enjoy rocking them!
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