OptiSigns Reviews 82

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the exceptional customer service, noting the personalized and understanding approach. The service provided is often described as excellent, with consumers highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support teams... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding customer support and... See more

User experience

Clients share positive opinions on user experience, highlighting the software's ease of use and intuitive... See more

Response time

Users describe positive interactions with response times. Many customers report quick and detailed replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was having trouble getting the Optistick to connect on a Roku TV and Sathya Narayanaswamy Chandramouli was a great help. I'm not tech-savvy but they talked me through every step and was very patient... See more

Rated 5 out of 5 stars

Opti Signs is Fantastic. Not only are we getting what we need, but the price is more than reasonable. We have not had to wait for customer service to provide support. The hardware is simple, and the p... See more

Company replied

Rated 5 out of 5 stars

This company has created an amazing digital signage system, and their customer support is fast, friendly, and effective. I've watched this company grow from it's early stages and they are constantly... See more

Company replied

Rated 5 out of 5 stars

I have never regretting getting the OptiSign for my business. Updating is super easy and you can do so much with this sign. It is not just for menu's and such. I have an insurance agency and we use... See more


Company details

  1. #27 of 80 best companies in Software Vendor
  2. #150 of 247 best companies in Business to Business Service

Written by the company

OptiSigns is a cloud-based digital signage software that allows you to easily create and manage dynamic content for your business on any screen or TV. With a user-friendly interface and a range of powerful features, OptiSigns makes it easy to create engaging digital signage displays that inform and inspire your audience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great software with strong features and room to grow

I used the free version of OptiSign for a couple of weeks and really liked it. I’ve since signed up and now have it fully operational in my office lobby. It’s been a big hit. I like it, and my tenants do as well.

Because of that, I’ve already ordered a second OptiSign stick to install in the community building at my apartment property, and I’m currently considering adding two more in the future.

The software does have a bit of a learning curve at first, but once you get the hang of it, it’s actually pretty easy to use. I’ve been combining OptiSign with ChatGPT to create custom templates and designs, which has worked extremely well.

The only real issues I’ve run into involve some of the built-in feeds, such as Word of the Day. The initial splash screen displays for quite a long time, and I wish there were a way to shorten that so the content appears sooner. Also, I expected the feed to rotate to a new word each time, but it continues showing the same word every cycle, and it has done that since installation.

I’ve also noticed a few minor quirks. For example, when previewing content, it doesn’t always behave exactly the same on the live screen. I have a design with a ticker at the bottom that scrolls perfectly in preview, but on the actual display it runs very slowly and never finishes the full message.

That said, these are small issues compared to the overall value. I genuinely love this software, it looks great in our lobby, and it has been an excellent addition to our property. I’m excited to continue expanding my use of OptiSign moving forward.

January 29, 2026
Rated 5 out of 5 stars

Great support

Great support, and value for the price. Used both the PC and TV version. Trade show application

January 20, 2026
Rated 5 out of 5 stars

I have been very pleased with Optisigns…

I have been very pleased with Optisigns so far. It was quick and painless to setup and very easy to train my users on, no matter what their skill set is. The Apple TV integration makes this a seamless process.

January 13, 2026
Rated 5 out of 5 stars

Great service

Timely response. Very knowledgable and directly addresses concerns with solutions. The best service department we've worked with when managing screens.

January 20, 2026
Rated 5 out of 5 stars

This is a terrific company to do business with.

I have never regretting getting the OptiSign for my business. Updating is super easy and you can do so much with this sign. It is not just for menu's and such. I have an insurance agency and we use it to advertise as well as information - pertaining to more than just insurance. The supplied templates are so customizable and easy to use.

January 7, 2026
Rated 5 out of 5 stars

Optisigns Support out of Hours

Optisigns support went above and beyond to provide out of hours support for our digital signage platform.

December 8, 2025
OptiSigns logo

Reply from OptiSigns

Thanks for the kind words! We’re glad our team could support you when you needed it.

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