OptiSigns Reviews 83

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and positive attitude, which makes interactions pleasant and productive. The service is frequently described as outstanding, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times and effective resolutions to their inquiries. Reviewers also find the user experience to be very positive, with the hardware and software being intuitive and easy to set up and use, even for those who are not tech-savvy. However, some customers also noted issues with response times, mentioning that they did not receive replies or that it took multiple attempts to get a response, and some felt that technical support emails did not address their specific problems.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the excellent, responsive, and... See more

Staff

Clients share positive opinions on staff, consistently praising their responsiveness and helpfulness.... See more

User experience

Users describe positive interactions with user experience, highlighting the platform's ease of use and... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding customer service and good... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and detailed replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was having trouble getting the Optistick to connect on a Roku TV and Sathya Narayanaswamy Chandramouli was a great help. I'm not tech-savvy but they talked me through every step and was very patient... See more

Rated 5 out of 5 stars

Opti Signs is Fantastic. Not only are we getting what we need, but the price is more than reasonable. We have not had to wait for customer service to provide support. The hardware is simple, and the p... See more

Company replied

Rated 5 out of 5 stars

This company has created an amazing digital signage system, and their customer support is fast, friendly, and effective. I've watched this company grow from it's early stages and they are constantly... See more

Company replied

Rated 5 out of 5 stars

I have never regretting getting the OptiSign for my business. Updating is super easy and you can do so much with this sign. It is not just for menu's and such. I have an insurance agency and we use... See more


Company details

  1. #25 of 79 best companies in Software Vendor
  2. #148 of 245 best companies in Business to Business Service

Written by the company

OptiSigns is a cloud-based digital signage software that allows you to easily create and manage dynamic content for your business on any screen or TV. With a user-friendly interface and a range of powerful features, OptiSigns makes it easy to create engaging digital signage displays that inform and inspire your audience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

83 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Optisigns Support out of Hours

Optisigns support went above and beyond to provide out of hours support for our digital signage platform.

December 8, 2025
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Reply from OptiSigns

Thanks for the kind words! We’re glad our team could support you when you needed it.

Rated 5 out of 5 stars

QUICK AND KNOWLEDGEABLE

QUICK AND KNOWLEDGEABLE! EXCELLENT WORK

December 12, 2025
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Reply from OptiSigns

Thank you! We appreciate the feedback and are glad the team could help quickly.

Rated 5 out of 5 stars

Perfect software and service

Perfect software and service

December 4, 2025
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Reply from OptiSigns

Thank you! We’re happy to hear you’re enjoying OptiSigns software and our world class support team

Rated 5 out of 5 stars

Already Amazing & Always Improving

This company has created an amazing digital signage system, and their customer support is fast, friendly, and effective. I've watched this company grow from it's early stages and they are constantly improving.
Thanks, OptiSigns!

December 4, 2025
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Reply from OptiSigns

Thank you for the thoughtful feedback! We truly appreciate your support and are glad you’ve seen the product and team grow over time.

Rated 5 out of 5 stars

Quick and Professional Tech Support

We had an issue with one of the android sticks. OptiSigns responded quickly and with clear instructions. We were back up and running within an hour.

December 3, 2025
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Reply from OptiSigns

Thank you for sharing your experience. We’re glad our team could help resolve the issue quickly!

Rated 5 out of 5 stars

Great product and support in moving…

Great product and support in moving from trial to Pro Plus level and quick delivery of OptiStick Player that was easy to setup.

November 19, 2025
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Reply from OptiSigns

Thank you for the feedback! We’re glad the upgrade process and setup went smoothly, and that you’re enjoying the OptiStick digital signage player.

Rated 5 out of 5 stars

So easy to use

So easy to use!
I am by no means a tech person, but this is so easy to use. And the support from Optisign is extremely efficient .I would highly recommend using Optisign

November 19, 2025
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Reply from OptiSigns

Thank you for your feedback! We’re glad to hear OptiSigns has been easy to use and that our support team has been helpful.

Rated 5 out of 5 stars

Great support and customer so many…

Great support and customer so many other companies have abandoned.

November 15, 2025
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Reply from OptiSigns

Thanks for sharing your experience. We’re proud of our support team and appreciate your trust in OptiSigns!

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