Orbitz Reviews 1,218

Absolutely horrible customer service. Booked a trip to Denver Colorado with a representative, they booked our rental car 30 min from the airport and the rental car place closed at 5p… 2 flights delayed but even had we landed on time at 4:53 we would not have made it in time to pick up our rental car. So we had to Uber to the airport and wait until the next day to Uber to pick up a car spending over $200 in Uber fees. Who rents a car 30 min from the airport? Then we took out insurance to protect our trip and had an emergency and needed to fly out a day later and we had to pay more for another trip and they told us we could apply for a credit for a later trip. They now are refusing to give us any credits or do anything for us saying insurance doesn’t work that way. I highly suggest not to use Orbitz

I have used Orbitz many times, but this past week's experience has led me to cut ties with using their services. I booked a trip and had to cancel. I was given flight credits. When I went to use the flight credits I was still charged. This meant that I was not allowed a refund for my $400 tickets, and given a credit, but then charged $150 to use my flight credits. If this is not some unethical sneaky thing I don't know what is. In closing, I ended up paying $550 for my new trip. If you are going to use Orbitz, make sure you are 100% sure your plans are confirmed and set in stone.

since they changed their Call Center to India is a mess of a website, nobody knows how to help travelers

We had to three-way call in an airline representative to explain to the Orbitz agent that we were allowed to make changes and that there were flights available to book the changes. Only then were we able to actually get our flight rebooked.

Seriously. Book directly with the airline. It costs less. You will see more flight options. The features and restrictions of the tickets will be more transparent. Finally, in my experience the airlines are more helpful when you need assistance. And *that's* a pretty low bar that Orbitz fails to clear.

I've been an Orbitz user since late 2001. I'm out.

Complete desaster. I call them to added a second last name to my reservation and they supposed to check the airline policies and they are not allowed to make changes and I lost the ticket or go like that to the airport and try to board. i never hear something like that, I called the airline and they say that information is completely wrong, the agency should. I called them back, they said again they can't do anything. I call the airline for the second time and they say that is no normal, they should know how to proceed, calle them and make a 3way call and I'll explain them how to make the change. I called for 3rd time to orbitz to the English line and the guy send me a form to complete. After 4 hours of my time waisted, I hope they will do it. Terrible experience
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I have traveled with them for over 10 years. Never ever have I had any problems at all. Completely flawless and trouble-free experience, buy with them with confidence.

Scammers. Beware of this company. There is no customer service, you will be bounced around through employees and refuse to provide you with information or solutions.

Was charged in US funds - NO WHERE ANYWHERE ON THE SITE OR ON MY RECEIPT does it say the charges are in US Funds. They are scamming Canadians and other countries. They are SCAMMERS. I paid over $500.00 more for my flight and rental car then I would have had I just stayed with a company that I knew and trusted. This company CANNOT BE TRUSTED. They will NOT listen to reason and will not help me in anyway shape or form.
To boot, I was charged an additional $7.79US Expedia charges? I was not told I would be charged this, i was not given a receipt for this. It just shows up on my credit card.

Terrible customer service. No consideration for circumstances of the customer. They want to charge over $3000 for a change to a flight (that only cost $1600). The change is due to a death in the family. Spoke to the airline who do not charge anything but the fee which is $200 and I am more than happy to pay. Orbitz are not able to help and get this changed to accommodate the funeral date by 1 day. Totally inconsiderate and unwilling to help

We were tricked I feel because our rooms have no windows or any space to hang clothes up. The locks are practically non existent. I don’t feel safe leaving my stuff in the room bc I don’t trust the locks. But the window or lack of really pissed me off. Where did the information about the room state no windows? My husband didn’t see it. It should have been in bold Capps that the room was windowless. There was only decaf coffee. No shampoo or conditioner. And no freaking windows. So pissed.

Then we had difficulty canceling another room bc we got the wrong town. Supposedly we should know within a couple of days.

Extremely disappointed with this ‘room’.

I booked an international flight from US to Morocco. The booking agency (Orbitz) is responsible to aid in seat selection. At the time of booking, the flight from the US to Morocco had no seats selected. I contacted the Moroccan flight agency. They tell me I have to contact American Airlines, because for international flights the Moroccan airline is acting as a subsidiary. I call American Airlines, and because they were booked through a third party (Orbitz) American charges $100/person to assign a seat. I call Orbitz, and the agent COULD NOT HAVE BEEN MORE CLUELESS! "We don't know how to change the seats after the reservation (?!?!)". So back to American Airlines, and I'm out $200 just to choose seats for a flight that cost me $4500 to begin with! Moral of the story: DON'T BOOK WITH ORBITZ, YOU GET NO BETTER DEAL, BOOK WITH THE AIRLINE DIRECT. THEY PROVIDE REAL SERVICE, AND COULD HAVE GIVEN ME THE SAME OR BETTER PRICE. These guys provided nothing, and in the end even shrugged taking the responsibility for changes that they were actually required to do. NEVER AGAIN!

I've been an Orbitz customer for over 20 years. Until today, it was the FIRST site I went to book all my travel. I booked a rental car about 25 days in advance for a tentative trip. Upon booking, my CC was charged the full price of the rental. Upon reading the email, it stated it was non-refundable. I immediately contacted Orbitz less than 1 minute after the reservation was made. After 1 hour and 44 minutes, 3 escalations, and being "disconnected" 2 times, they continually quoted me their policy, and referenced the fact that the email they sent confirmed it was non-refundable, and I was told they there was nothing they could do.
I went back into the site to re-check what I booked and discovered they offered the EXACT same reservation with a refundable and non-refundable option RIGHT NEXT TO EACH OTHER, for a $30 price difference.
I called Orbitz back and protested AGAIN. I spent another 90 minutes asking to change the reservation to the higher amount but make it cancellable. They refused but then offered a 50% refund.
I gave up and accepted the partial refund, gave up the $122.50 "cancellation fee, deleted my Orbitz account, and filed a dispute with Visa.
The cost of my time, their customer service people's time and the loss of me as customer cost FAR more than the $122.50 that they essentially "stole" from me.

I will never advise hotel booking on Orbitz. First of all, I prepaid the whole thing on the condition that I can change or cancel.

But when it comes time to change, they will not honor it. Instead of agreeing to change the check in date like a normal operator, they insist on canceling the whole booking and making a brand new booking—which means much higher price and screwing the customer.

I was astounded how they don’t care one bit about customer or honoring their commitment (I’ve been one for almost 2 decades).

And the customer service has degraded so much. They don’t even bother to list a phone number—just “virtual assistant” that cannot help you in real time.

They lie about change of tickets. I had the misfortune to purchase a ticket for my last trip and I needed to change my date for return. Upon talking to one of their agents, they said the change had a fee of 150$ (when they asure you they don't charge fee for changing your ticket) and that they couldn't do it because they had no access to my ticket so I had to contact the airline directly, which is what I did to then find out, the only people who could change my ticket was Orbitz. I contacted them again and now they were asking $700USD for a change of ticket saying is the airlines policy... By the way, buying a new ticket is $550USD. they are thiefs. Once they have your money they don't care about you. Avoid this company. Worst experience and worst customer service I've ever had. NEVER AGAIN!.....

Rented a Eurocar in Italy thru Orbitz in June 2023. My credit card was overcharged $75.00 from original booking confirmation from Orbitz. Spent over an hour talking to Orbitz customer service agent located in Egypt tryiing to get an explanation and a refund. The agent finally told me he could not help me with the overcharge problem and I would have to call the rental company. No longer will rent thru a third party.

I cancelled a booking with the 24 hr of receiving a refund. I even received an email confirming my refund. After 7 calls to Orbitz, they did not refund my cancellation. I would strongly recommend you DO NOT use this company

I purchased a package for Me and my wife for a funeral. Through orbit The first reservation, the company's website. Book me to California and back in the same day. I picked up on it and canceled it the second time. I booked everything look fine. Went Print My tickets today.
I noticed my name. my tickets On both tickets And my wife's name was not on any of them.
I contact the company. They told me they could not correct the name On the ticket that I would have to cancel the ticket. Charging me $200 more for the new ticket. I purchased insurance in case anything went wrong and charged me. Another $200 to correct it. Please be careful with this company

I have used Orbitz for 8 years now. It has consistently provided me with my tickets and opportunities to get rates on various flights. I have no complaints on them, and I look forward to continue using them for their services.

Customer service was exceptional for me. You can call via email or phone, they were all nice and helped me resolve my extremely stressful issue.