Original Grain Reviews 

368
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers frequently praise the unique designs and exceptional craftsmanship of the products, often noting their stunning appearance and high quality. Many people appreciate the overall quality, noting the solid feel and impressive finish of the timepieces. Reviewers consistently highlight the top-class customer service, describing it as responsive, helpful, and setting a high standard. However, some customers also noted issues with product quality, such as watches breaking, not working correctly, or arriving damaged. A few other people also felt that customer service was sometimes poor, non-existent, or provided dismissive responses, making it difficult to resolve issues quickly.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

People report positive experiences with quality, often praising the stunning design, craftsmanship, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, professional, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the purchase process easy and... See more

Response time

Customers consistently note ambiguous experiences with response time, with many praising quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more


Company details

  1. #5 of 11 best companies in Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

4.0

Great

TrustScore 4 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(368)

163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not a Facebook scam, but a great company!!

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and easy. The craftsmanship and style really stand out. I’d love to see Original Grain expand this collection with matching accessories like dog tags or a keychain in the same design.

October 7, 2025
Advertisement
Rated 1 out of 5 stars

Not very happy

I received my order very fast and things were great. My husband wore his watch twice and pins started falling out and he lost a link because of it.
I contacted the company and I was sent a link to buy more pins and links🤬 I spent almost 900.00 on 3 watches I should not have to order and pay for more.
Then that said they would make me a ticket to get it taken care of. Guess what never got a email or links and pins.

October 9, 2025
Rated 5 out of 5 stars

I now own three Original Grain watches…

I now own three Original Grain watches — one of which I gave to my father-in-law and we both can’t stop talking about them. The craftsmanship is incredible. My Jack Daniels Mechanical Chrono especially blew me away: it uses a Miyota 82S0 automatic movement, a system normally found in high-end Swiss watches. I didn't even know that when I purchased it. You can feel the quality right away -they’re solid, have a satisfying weight, and look even better in person than in the photos.

Customer service was just as impressive. I had a small issue with the one I gifted my father-in-law, and their team handled it instantly and professionally. They genuinely stand behind their work.

Between the unique designs, premium feel, and the way they treat their customers, I’m officially a lifelong fan. Couldn’t be happier with both the watches and the people behind them.

October 9, 2025
Advertisement
Rated 5 out of 5 stars

Best Watch

The watch came super fast and the inscription I wanted on the back of the watch was perfect! Beautiful watch! It’ll look stunning thank you! Perfect anniversary gift.

October 10, 2025
Rated 5 out of 5 stars

Unique watch

Shopping on the Original Grain store is a breeze. Wonderful displays of all the different watches, love the "give back" programs, plant a tree, etc... you do above just selling unique watches. Own 3 watches now. Thanks

October 7, 2025
Rated 5 out of 5 stars

I now the difference between a timepiece and a watch

You do absolutely everything perfectly from design to after care customer service of purchase 🙌 Thank you so much for your collaboration with Cedella Marley in making something to be cherished an adored! With such craftsmanship I will absolutely be leaving this beautiful timepiece as special reminder to my son on a life changing journey he sent me on over 11 yrs ago..it was perfect timing for me to have being it's my 11 yr Anniversary following The Marley Brothers festivals an tours!! I love seeing Bob's smiling face looking at it several times a day is so easy to do!!! Beyond magnificent work you have accomplished!!! ONE LOVE 💚 💛 ❤️🦁 T

October 7, 2025
Advertisement
Advertisement
Rated 1 out of 5 stars

Horrible

Horrible! I got a text after I ordered my 3 rd watch from y’all that I could get sunglasses for 50% off. I walked way from my phone after order and text came in. I came back 8 minutes after time supposedly expired and text yes, but was told basically sorry but not sorry to late. We will have to think twice about ordering anymore watches

October 6, 2025
Advertisement
Rated 5 out of 5 stars

Not only did I receive the classiest…

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made you feel like you were their only customer. You’re not a number here it’s like you have become part of a family, a family who believe in top quality watches that express character about the wearer. This isn’t your latest gadget Apple Watch or smart watch. This is getting to the basics of what a watch was meant for. Drawing about to the core purpose of a watch also helps you eliminate distractions that the tech watches create.

October 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look