Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more
Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more
I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more
Company details
- #5 of 11 best companies in Watch Manufacturer
Written by the company
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contact info
United States
- support@originalgrain.com
- www.originalgrain.com
3.9
Great
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my 5th Original Grain watch…
This was my 5th Original Grain watch purchase which pretty much sums up my review. Excellent watches !!
October 6, 2025
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An easy ordering experience…..questions…
An easy ordering experience…..questions answered promptly. Order received early! It’s absolutely beautiful and I cannot wait to give to my husband on his birthday
October 6, 2025
All I can say is wow
All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do wish is that they would offer other limited edition licensed collaborators, for instance they have some beautiful designs for the bronco and Ford, but I’m a Ram guy and love taking pics and reels for my FB and IG and a Ram trucks edition would be sweet for photos!
September 29, 2025
No light nor glow in the dark markers
No light nor glow in the dark markers
Very dark, hard to see.
Save your money
October 2, 2025
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You were very accommodating to me by…
You were very accommodating to me by providing a new watch for what was a defect in the original. Thank you.
October 2, 2025
Beautiful watch!
October 2, 2025
Support staff is very responsive when…
Support staff is very responsive when there was a problem and took care of things right away.
October 2, 2025
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Great Product - Great Customer Service
My husband absolutely loves his watch, and the customer service is amazing!
October 3, 2025
Customer service response
Customer service response! Excellent service to resolving my extra needed wrist band link issues.
October 1, 2025
I have failed to review your requests…
I have failed to review your requests because the watch was ordered for my birthday in November. Can't evaluate it until I begin to wear it. Thanks.
Jack
October 2, 2025
Beautiful watch
Beautiful watch. Have not had it long enough to determine how well it works and quality of the product. Will update review if any issues encountered.
September 30, 2025
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Time will tell
So far it's been good just got the watch last week ⌚️ looks good but I've should of checked if it was luminous or at least glowed in the dark or something but it just a normal watch so far I just wear the church and then change into a night time watch something that illuminates or at least glows in the dark so I can see the time. But time 😅will tell!🤣
September 30, 2025
The best of the best!
October 2, 2025
I absolutely love my new watch!!
October 2, 2025
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Watch came and package was damaged
Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!
September 29, 2025
Got this for my husband as a birthday…
Got this for my husband as a birthday gift. He absolutely loves it. Great quality watch.
September 28, 2025
The second hand on 2 watches has become…
The second hand on 2 watches has become detached. Original Grain replaced them both times.
October 1, 2025
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