Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
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Review summary
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Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
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Power was meant to be turned on the 3rd…
Power was meant to be turned on the 3rd July which on the meter it says disconnected but due to it saying connected on the computer they said nothing they can do! Being a Friday no one wanted to help and you wiped your hands from it so we had to go to a motel till Monday and put all our fridges and freezers to someone else’s house so we didn’t lose our food very unimpressed was the service we have received so far. Waiting for someone to come out Monday to come have a look….. but who knows if this will happen definitely gonna let everyone I know cancel everything with you guys and move else’s where.
July 3, 2026
Unprompted review
Reply from Origin Energy
Hi Asha, we're very sorry to hear about your experience. We completely understand how frustrating and stressful it would have been to be without power after being advised that your connection was scheduled for 3 July, especially given the inconvenience of having to arrange alternative accommodation and move food from your fridges and freezers to prevent spoilage.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the impact this situation has had on you and your family. We'd like the opportunity to look into this further and ensure the matter is being progressed appropriately, please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger.
We appreciate you taking the time to share your feedback and are sorry for the disappointment you've experienced so far. Thanks - Lachy
Wrong pricing No Internet i use n need for my online business…
Now I need to call someone bout my Internet
NOT WORKING and ptice is WRONG
NOT WHAT I WAS QUOTED over the phone ,when i called to connecr last Tuesday afternoon
Crystal Tuhi Lawler
July 4, 2026
Unprompted review
Reply from Origin Energy
Hi Crystal, we're sorry to hear about the trouble you've experienced getting your internet connected and that the pricing doesn't match what you were quoted. We understand how frustrating it is when things don't go as expected, especially when you've already taken the time to call and get everything organised. Please send your details to supportsocial@orignenergy.com.au or complaints@origininternet.com.au, so we can look into this further. Thanks - Lachy
I experienced several problems which I…
I experienced several problems which I was unable to solve on my own. Fortunately, I spoke to Markle ( ID.6705533) of Origin Energy and with his excellent customer service he resolved these issues for me. Thank you Markle your the best!
j.eden
July 1, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for taking the time to share your experience, J.Eden! We're sorry to hear you ran into a few issues, but it's wonderful to know that Markle was able to step in and get everything sorted out for you 😀 Thanks - Lachy
The Retailer change-over process to…
The Retailer change-over process to Origin was very simple requiring minimal time and effort on my part. Happened very quickly with everything set up as requested. Thank you Team. A great customer experience.
July 2, 2026
Unprompted review
Reply from Origin Energy
Hey William, thanks so much for the kind words! 😊 We're thrilled to hear that your switch to Origin was quick and easy, and that everything was set up just as requested. Making the retailer changeover as smooth and hassle-free as possible is exactly what we aim for, so it's great to know we delivered that for you. Thanks - Lachy
Right time and residence but wrong place connected . They deliver but disconnect my 9 kilo…
They deliver but disconnect my 9 kilo gas bottle for kitchen and put the 45 kg gas bottle there rather than the proper place . Obviously it must be a new deliverer?
He left value on 9 kg open as he took it off so as well as that I lost the 9 kg gas bottle .
July 2, 2026
Unprompted review
Reply from Origin Energy
Thanks for bringing this to our attention Chris, and we're sorry to hear about your experience. That certainly doesn't sound right, and we understand how frustrating it would be to have the cylinders placed incorrectly and your 9kg bottle left with the valve open. We'd like to look into what happened and help resolve this. Please send us a PM on Facebook with your account details and delivery address so we can investigate this with our LPG team. Thanks - David
Reply from Origin Energy
Thanks so much for leaving your review, Helena ❤️ It's great to hear you had such a positive experience with us 😀 Thanks - Lachy
Your staff were very courteous and…
Your staff were very courteous and helpful. But I'm unhappy that I wasn't offered better pricing until after I had disconnected from you and signed up with another supplier. You made it very easy to reconnect but none of this would have been necessary if you offered the deal in the first place.
July 2, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for sharing this, and we're genuinely pleased to hear our staff made the reconnection process easy and that they treated you with courtesy throughout. That really does mean a lot to us. ❤️ However, we completely hear you, the best plan should be offered first. Your feedback is incredibly valuable and is exactly the kind of insight that helps us improve how we engage with our customers proactively. Thanks - Lachy
Seamless transfer of my account and I…
Seamless transfer of my account and I could easily check the status and details on the app.
July 3, 2026
Unprompted review
Reply from Origin Energy
We're thrilled to hear that your transfer was seamless and successful, Philip 😀 Thanks for taking the time to leave your review. Thanks - Lachy
They fixed my issue that needed to be…
They fixed my issue that needed to be fixed
June 30, 2026
Unprompted review
Reply from Origin Energy
Hey Meagan, we love to hear that! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
I have to ring back today about the…
I have to ring back today about the solar it was not mentioned or on the email
July 1, 2026
Unprompted review
Reply from Origin Energy
Thanks for your feedback. We're sorry to hear the solar information wasn't included in the email you received. If you'd like to discuss your solar enquiry further, please contact us on 13 24 61, email hello@origin.com.au, or send us a PM via Facebook messenger. Our team will be happy to review your account and provide any information available regarding your solar setup and options. Thanks again for bringing this to our attention. Thanks -Lana
Your staff are very efficient and take…smooth transition
Your staff are very efficient and take the load of transferring my account away from me. They were very polite and made it easy to understand. Thank you for your help.
June 29, 2026
Unprompted review
Reply from Origin Energy
Hey Wendy, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Reply from Origin Energy
Hi Leo, thanks for your 5-stars rating! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Straightforward
Straightforward, easy and relatively quick transfer of account via the , for once efficient, internet .
June 29, 2026
Unprompted review
Reply from Origin Energy
Hi Garry, thanks for taking the time to share your feedback! We're glad to hear your account transfer was straightforward, easy and completed quickly online. We appreciate your support and hope to continue providing a smooth experience. Thanks - David
Excellent customer service today from…Risme
Excellent customer service today from Risme happy customer.
July 1, 2026
Unprompted review
Reply from Origin Energy
Hi Stephen, thanks for your wonderful feedback! We're delighted to hear Risme provided you with excellent customer service. We'll be sure to pass your kind words along. Thanks - David
The woman on the phone was very…
The woman on the phone was very friendly and helpful but I have to say that her English left a lot to be desired.
June 30, 2026
Unprompted review
Reply from Origin Energy
Thank you for your feedback Allister. We're glad to hear our team member was friendly and helpful and able to assist you. Thanks again for taking the time to share your experience with us! 🥰Thanks -Lana
Online and app info about my bill is wrong by $100
Been with Origin Energy for years for gas and electricity. Their app and online account information is so misleading, dishonest and duplicitous. Thieves and crooks without any conscience.
My online account (and app) says that my current account owing for electricity is $59.71. The bill I just received (and can view online as a PDF) is actually $159.71.
Don't know why the $100 isn't showing, but the online and app information makes it look like my bill's really cheap (given our solar panels and battery), when in fact it isn't at all. Disappointing and really angry at Origin. Might be time to find a new provider.
July 1, 2026
Unprompted review
Reply from Origin Energy
Hi Norman, we're sorry to hear about your experience and understand how frustrating it would be to see different balances in your app and on your bill. That's certainly not the experience we want for our customers. We'd like the opportunity to investigate what's causing the discrepancy and help get it resolved. Please send us a PM on Facebook with your account details so we can take a closer look for you. Thanks - David
Scott was very helpful.
Scott was very professional, courteous and helpful. He replied promptly and clarified our understanding for the cost of replacing the old electricity meter with a smart one. Thank you Scott.
July 1, 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to share your experience! We're so pleased to hear Scott was courteous, prompt, and able to clearly explain the smart meter replacement process and costs. We'll be sure to pass your kind words on to him. Thanks for choosing Origin - David
A very courteous and helpful service
A very courteous and helpful service. Person who helped me was excellent.
July 1, 2026
Unprompted review
Reply from Origin Energy
Hey Gayle, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Reply from Origin Energy
Thank you for sharing, Silvia, friendly service is at the heart of everything we do, and it's wonderful to know we delivered that for you ❤️Thanks - Lachy
Swetha was very polite
Swetha was very polite, concise with the information & gave me all the information & help I required.
June 30, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind words Cindy! We're delighted to hear Swetha provided polite, clear, and helpful service. We'll be sure to pass your feedback on to her! Thanks - David
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