Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
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Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
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Reply from Origin Energy
Thank you for sharing, Silvia, friendly service is at the heart of everything we do, and it's wonderful to know we delivered that for you ❤️Thanks - Lachy
Swetha was very polite
Swetha was very polite, concise with the information & gave me all the information & help I required.
June 30, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind words Cindy! We're delighted to hear Swetha provided polite, clear, and helpful service. We'll be sure to pass your feedback on to her! Thanks - David
Customer service was the best I have…
Customer service was the best I have ever had with Origin.
June 29, 2026
Unprompted review
Reply from Origin Energy
Hi Sara, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Dion was great
Dion was great. Knew his stuff. Awesome communication. Well done.
I’ve waited on several occasions on the phone on hold for more than an hour to get through to organise a payment plan and it hasn’t been done because I’ve had to wait so long and I’ve just hung up. So you need to fix the ‘wait time’ issue. However an email and getting a call at a certain time is clearly the way to go FYI!! And Dion was happy to change times at my request. So the system is good.
Love the power on program. It has saved me. Yes! So very grateful for that system.
June 29, 2026
Unprompted review
Reply from Origin Energy
Thank you for your feedback Alex, we really appreciate you taking the time to share your experience!
We’re so glad to hear Dion provided great support, with clear communication and flexibility to suit your needs. We’re sorry about the long call wait times you’ve experienced and understand how frustrating that can be ,we appreciate your patience during busy periods. It’s great to hear the email and scheduled call option worked well for you, and we’re especially pleased the Power On program has made such a positive difference! Thanks -Lana
Prompt service and an understanding…
Prompt service and an understanding person on the phone, as I am virtually computer illiterate thank you
June 29, 2026
Unprompted review
Reply from Origin Energy
Thank you for your lovely feedback, we really appreciate you taking the time to share it
It’s great to hear that you received prompt service and spoke with someone who was patient and understanding. We know not everyone is comfortable with technology, so it’s especially important to us that you feel supported and guided every step of the way. If there’s anything else we can help you with, we’re always here! - Thanks Lana
I will never use origin again in my…
I will never use origin again in my life and tell everyone I know that origin is a greedy company that ignores customers opinions and hides behind technicality to make money. They charged me $250 for gas to a vacant apartment over 3 months.
June 29, 2026
Unprompted review
Reply from Origin Energy
We're genuinely sorry to hear this, and we completely understand why you feel this way. Being charged $250 for gas to a vacant property over 3 months sounds like frustrating situation. Please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger to investigate further. Thanks - Lachy
Ian was really clear and easy to…
Ian was really clear and easy to understand. He answered my questions quickly and efficiently. Ian was a pleasure to talk with.
June 29, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Pauline, it truly means the world to us! Ian will be absolutely thrilled to hear that he made such a positive impression 😀Thanks - Lachy
Long wait for phone call enquiry
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks for good staff responses.
June 29, 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to share your feedback. We apologise for the wait time you experienced and understand how frustrating that can be. We're pleased to hear that once you connected with our team, your account changes were handled quickly and efficiently. We'll be sure to pass your kind words on to the team, and we appreciate both your patience and your support. Thanks - David
The assistant was patient
The assistant was patient, friendly, knowledgeable and efficient. She took the stress from all the decisions to be made.
June 29, 2026
Unprompted review
Reply from Origin Energy
Hi Jan, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Kindness Matters
I honestly can't thank Red enough for their kindness, patience and understanding.
I had been avoiding dealing with my electricity account for months because my anxiety around phone calls and my financial situation had become overwhelming. I felt embarrassed and ashamed, and every day that passed made it feel even harder to reach out.
From Red's very first email, I felt heard rather than judged. They took the time to read what I had written, respected my request to communicate by email, and responded with genuine compassion and encouragement. They never made me feel like "just another overdue account" - they treated me like a person who was struggling.
Because of Red's support, I've finally been able to start dealing with a situation that had felt impossible. Instead of feeling criticised, I felt supported. That has made all the difference.
Red, thank you for your empathy, professionalism and kindness. I know this is probably just one of many cases you work on, but your approach has had a real impact on me. I hope Origin recognises the difference you've made, because people like you are incredibly valuable.
Five stars isn't enough.
June 28, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share your experience Sonya. We're truly touched by your kind words, and we're so pleased to hear that Red made such a positive difference during what was clearly a very difficult time. Everyone deserves to be treated with empathy, respect and understanding, and we're glad Red was able to provide that support. We'll make sure your wonderful feedback is shared with Red and the team. Thank you again for your trust, and we wish you all the very best moving forward - David
How do I register with Origin Energy…
How do I register with Origin Energy that I have installed solar panels. Also how do I receive credits for the power I am putting back into the grid.
Please advise Thankyou.
June 27, 2026
Unprompted review
Reply from Origin Energy
Hi Guy, thanks for your feedback. If you've recently installed solar, we'll be happy to help get everything set up. Once your solar system has been approved and your meter is configured for exporting, we can arrange for any eligible feed-in credits to be applied to your account. Please send us a PM on Facebook with your account details and we'll check the status of your solar registration and guide you through any remaining steps. Thanks - David
now a loyal customer
Quick, easy and trustworthy.
Now a loyal customer.
June 24, 2026
Unprompted review
Reply from Origin Energy
Hi Matt, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Terrible customer service
Terrible customer service. Have tried for more than a week to get a more preferred price plans for July 26 onwards. The staff never answered my questions. After I tried to reply to their messages 3-4 times, I gave up. Looking up their price plans myself will definitely better. Never contact the customer service. It is completely wast of time
June 27, 2026
Unprompted review
Reply from Origin Energy
Hey HS, this is not the experience we want any customer to have, and we sincerely apologise. Spending over a week trying to get a straightforward answer about your pricing options for July 2026, being met with unanswered questions and ignored follow-up messages, is simply not good enough. You can find the price change information here https://spr.ly/62041BDtc0l or please send your details to supportsocial@orignenergy.com.au. Thanks - Lachy
Helpful and very professional
was really glad with the assistance provided by origin energy. Andrew was very professional and very helpful in resolving my issues and concerns.
June 25, 2026
Unprompted review
Reply from Origin Energy
It's always wonderful to receive feedback like this, Khaleel, thank you for taking the time to share it! Andrew clearly demonstrated exactly the kind of professional, customer-focused service we strive for, and knowing that your issues and concerns were fully resolved is the best possible outcome. Thanks - Lachy
The Origin assistance in current plan…
The Origin assistance in current plan changes, on my demand, was quick without phone conversation. All done quickly, thank you.
June 26, 2026
Unprompted review
Reply from Origin Energy
It's really great to receive positive feedback like this, Ray, and we're so pleased your plan change request was handled quickly and efficiently. Thank you for taking the time to share it! ❤️ Thanks - Lachy
Reply from Origin Energy
Love to hear that Karen! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Energy plus…
I discussed my current energy plan with the beautiful lady who I spoke with. It worked out very well with her current knowledge about the plans to offer. She found me the best possible plan that was suited for my budget and myself. Thanks so much.
June 26, 2026
Unprompted review
Reply from Origin Energy
Thank you for your kind feedback, Gary! We’re really pleased to hear that your discussion went well and that our consultant was able to guide you clearly through the available options. It’s great to know she helped you find a plan that suits both your needs and your budget 😀 Thanks - Lachy
They helped me save some money
June 25, 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback. We’re really pleased to hear were able to help you save some money, that’s exactly what we aim to provide at Origin.We appreciate you taking the time to share your feedback and are here if you need any further support. Thanks -Lana
Staff member Elle
Your staff member Elle listened carefully to my dillemia we discussed options and she proposed a solution which I was very happy with. She is a credit to Origin.
June 25, 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback Malcolm. We’re pleased to hear about your positive experience and that a suitable solution was provided after discussing your options. Taking the time to really listen and work through options can make all the difference, so it’s wonderful to know Elle was able to support you and find a solution that worked well for you. We appreciate you sharing this and look forward to supporting you again in the future. Thanks - Lana
Super easy!
I decided to call early this morning and was relieved to hear the voice of the customer service representative Aidan. Aidan was super helpful and found the right plan for me to change to. He also helped me with my Internet account and offered me a very good bundle plan. He made this whole process very easy for me which I appreciate appreciated as I was about to start work and didn’t have a lot of time. Thank you, Aidan. You made this super easy for me.
June 25, 2026
Unprompted review
Reply from Origin Energy
Thanks so much for sharing this Natalie! it's great to hear about your experience! It’s great to hear that Aidan was able to step in and support you so efficiently, especially during a busy time in your day. We’re glad they could help find a plan that suited your needs, assist with your internet account, and make the whole process feel smooth and straightforward! That’s exactly what we’re here for. Thanks -Lana
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