OSIM Australia Reviews 

This company is awful. I bought an office/massage chair for close to $1000. The chair in the showroom was surprisingly nice and comfortable. Then I get mine home. The massage function was horrendous. To the point where I could only sit with the rollers just touching my back. Ok, massage function was a fail. It is actually a comfortable chair so I used it simply as an office chair. Within 4 months the chair has no air-lift left meaning my knees are around my neck. And no, I’m not a large nor heavy person… I’m just angry I didn’t read more reviews on OSIM, they are a terrible company - not even sure where their HQ is (China, Singapore?) they don’t reply to emails, and the worst is I have a 2 year warranty - they will most likely reply once I’m no longer in warranty! Please do yourself a favor, do not purchase anything from this company, complete rip off!

Terrible after-sales service... I reported I received a defective OSIM uDream massage chair (over $12k AUD), sent them pictures and videos of evidence asking to return for refund. They just sent a technician to "diagnose" the chair, the technician (who was 1.5 hours late and only showed up after I contacted OSIM) told me on the spot that he could only replace the damaged outter shell but not the other issues that caused the chair not working, he said these issues need to be dealt by Customer Service. I told him, I already told Customer Service, and I also requested for a refund not repair or replacement...then they just randomly ordered some parts trying to force partial-repair it. I honestly don't wanna keep this inferior product and just want my money back....when I called to followed up after weeks of waiting, their customer service even said I never said anything during those time (well, the last email communication we had was you were going to give me updates once you heard back from your ”management team”, so I was obviously waiting for your ”updates" if you have even raised it to this "management team")....one of my biggest regret in life is to ever got involved with OSIM, it has caused me so much stress dealing with their terrible customer service (they just asks you to provide gazillion evidences and keep you going no where but trying to force you to keep the product). I just don't understand how they call themselves "the #1 trusted brand" (printed on their product invoice)...so I still got their brand-new, over $12k AUD, defective, unwanted, massage chair sitting in my home collecting dust....what a joke. Don't say you already contacted me, you just send spam messages trying to force me to keep your inferior product.

Tried once to discuss products with customer service in Australia. Appalling service. I wonder if the head I office knows how they treat customers enquiries. At least there are other firms to deal with. Its a pity as I like the products
..oh well...its their loss!!!!!!!

We bought a foot massager at Aberdeen centre, nice service. The machine is very handy and pressure is good!

Walt Disney creates magical memories, Apple provides amazing entertainment products, Dyson gives us ease when cleaning... OSIM provides us with the ultimatum in relaxation and massage stress relief. As soon as I stepped into OSIM aus outlet I was greeted by a friendly smile, a hot tea and a caring concern of where my sore spots were. After that, they uDivine V did all the talking, and all I can say is, it was a conversation from HEAVEN. I felt light as a feather afterwards and was basically floating through the lovely VIP room. Thank you OSIM AUS team, you really set a new standard for the retail customer experience!!

Got amazing "customer service" Chris Chen. Helped Me alot with your massage chair repairment and was very satisfied of his performance.

The osim uLove massage chair is fantastic. It gives a perfect head to toe massage for my body. Helps me sleep better at night and has relieved stress. It is more than just a massage chair, and has literally pampered me and lifts my mood whenever I use it.

We have brought Several Osim Products, 1 is Ucosy n the Covering at certain places is wearing out so we asked how do we get another Cover 4 it?
No One seems 2 knw, especially the Lady Mg doesn't want 2 knw us as we r not in Designers Gear nor Young n Hip like Gen X,Y n Z.
We like the Osim Products but we r Very Disappointed with our local Suburb Osim STAFF.