Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more
Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more
OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more
Company details
Written by the company
OTB Hair & Beauty
Contact info
Unit 9, The Arena, Mollison Avenue, Enfield, EN3 7NL, London, United Kingdom
- info@otbhair.com
- www.otbhair.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought i was buying a complete hair…
I thought i was buying a complete hair colour kit but all I got was a tube of colour creme. Waste of my time and money. Wouldn't recommend them
May 26, 2026
Reply from OTB Hair
Dear Lynda,
Thank you for your feedback; we appreciate you taking the time to share it.
We would kindly ask that you review the email we have sent regarding this issue, as it provides further clarification.
Thank you again for your time.
Kind regards,
HWS Beauty Team
Very happy
I’m very happy with my order and experience with OTB Hair. The website was easy to navigate, my order arrived punctually and the products were as described. Very happy! Thank you OTB Hair.
January 14, 2026
Best Prices
Products are always more cost effective on this site. Seamless service everytime.
May 7, 2026
Excellent prices and customer service
Excellent prices and customer service.
Only negative they don’t have all clouts in the Majeril range
May 6, 2026
Very fast and correct
May 5, 2026
Items came quickly and well package
Items came quickly and well package. Prices are great!
April 9, 2026
Absolutely brilliant company.
Absolutely brilliant company.
If they say they will get your product s to you on a certain day, they do exactly that, tracked the entire way. excellent service.
May 1, 2026
Highly recommended
Best price for what I needed, and very fast delivery. Second time I've used OTB Hair and I will definitely be using them again. Even got a nice freebie I wasn't expecting!
May 1, 2026
Peroxide and bleach smaller than thought
Peroxide and bleach much smaller than I realised . The price made me tho l ot was full size .
May 1, 2026
Reply from OTB Hair
Dear Customer,
Thank you for your feedback; we appreciate you taking the time to share it.
We would kindly ask that you review the email we have sent regarding this issue, as it provides further clarification.
Thank you again for your time.
HWS Beauty Team
Excellent
Quick efficient
Liked delivery company - conscientious and ensured safe delivery of goods.
May 1, 2026
Placed my order and was surprised at…
Placed my order and was surprised at the speed that I received what I had ordered that is good
May 1, 2026
Driver was trying to open the door .
May 11, 2026
Reply from OTB Hair
Dear Dzhemile,
Thank you for your feedback.
We are sorry to hear that you have experienced issues with the delivery company. Please contact us via email with the details of the issue, and we will be happy to assist you further.
Thank you.
Kind regards,
HWS Beauty Team
Great products and service
I have shopped few times now, buying hair color, such great products and a great service
April 30, 2026
Small instructions
I disliked there were no gloves to use the product and the instructions are to small to read.
May 11, 2026
I ordered Wella Shinefinity 07/81 Smoky…
I ordered Wella Shinefinity 07/81 Smoky Opal. Going by the picture it should be a silvery colour. Put on my hair and it has turned my white blonde hair a dirty brown! Absolutely shocked that this has happened and really unhappy that I have purchased something going by the colour on the website and have now had my hair ruined because it is not that colour at all.
May 18, 2026
Unprompted review
Reply from OTB Hair
Dear Laura,
We are very sorry that this has happened to you.
Please email us at info@otbhair.com so we can look into this issue. Thank you for your feedback.
HWS Beauty Team
I highly recommend, good prices, fast shipping
I highly recommend, good prices, fast shopping
April 28, 2026
Fast delivery and received all of the…
Fast delivery and received all of the products that I ordered with no fuss. Would order from this company again
April 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.