Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more
Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more
OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more
Company details
Written by the company
OTB Hair & Beauty
Contact info
Unit 9, The Arena, Mollison Avenue, Enfield, EN3 7NL, London, United Kingdom
- info@otbhair.com
- www.otbhair.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Excellent prices
June 1, 2026
The service was good!quick receiving…
The service was good!quick receiving the order ,well satisfied customer. The price is reasonable would buy again.
May 29, 2026
Excellent experience with OTB
Excellent experience with OTB. They offered the best price I could find, and the delivery was super fast and efficient. The whole process was smooth from ordering to receiving the product. Very satisfied and would definitely purchase from them again.
April 27, 2026
Brilliant professional products at…
Brilliant professional products at great prices
Good service
Many thanks
January 7, 2026
Item description unclear- and blames it…
Item description unclear- and blames it on “we only sell to professional users- salons”
However, no where was it mentioned business name was required.
If you want want to sell to a large audience then make it clear for the general public as well and not use “professional users” excuse to justify the unclear description. If you want to keep description where only professional users understand, then make this a B2B sales website, stating clearly this is a wholesaler to professionals and businesses only and business details required. You can’t try to do business with both professionals and general public but not provide enough information, and just assume everyone has professional knowledge?
Customer service was very unhelpful, shrugging off clients saying it’s for professional users only- whilst site is selling to all including general public- makes no sense!
DO NOT BUY FROM THEM
**** reply to your email message: you gave me the link and said it’s stated activator not included, however I have checked again
and no where was this mentioned or said activator not included/ needs to be purchased separately- like I said the site is only suitable for professionals and businesses like you claimed, so it would only make sense if you sell to business only and not suited for the general public****
June 4, 2026
Unprompted review
Reply from OTB Hair
Dear Customer,
Thank you for your feedback. We're sorry for any confusion regarding the professional colours. Please review the email we sent, which provides further clarification on this matter. If you have any further questions, please don't hesitate to contact us.
Kind regards,
HWS Beauty Team
Great service
Great service,
The customer service is also great with speedy response.
The delivery was prompt!
May 28, 2026
The delivery happened throught APC…
The delivery happened throught APC which was a first time and never again. A delivery sceduled to be received came 6 days later with no way to track or contact them. It was shown out on delivery every day. When it did arrive the product was good unfortunately there seems to have been a mix up in colors and now im dreading the return process.
May 28, 2026
Reply from OTB Hair
Dear Customer,
Thank you for your feedback.
We are sorry to hear that you experienced issues with the delivery and confusion regarding the product colours. Please review the email sent by our team, which provides further explanation and clarification regarding these matters.
Kind regards,
HWS Beauty Team
Product good delivery to slow well over…
Product good delivery to slow well over a week to be delivered
May 27, 2026
Delivered on time and order correct
May 27, 2026
Great products and service
Current stock lines, fast delivery and really competitive prices. Will definitely be my go to from now on.
May 26, 2026
Makes your hair smell amazing …
My hairdresser had this and the smell was amazing so had to purchase some for myself plus my hair Is soft and shiny
May 26, 2026
I thought i was buying a complete hair…
I thought i was buying a complete hair colour kit but all I got was a tube of colour creme. Waste of my time and money. Wouldn't recommend them
May 26, 2026
Reply from OTB Hair
Dear Lynda,
Thank you for your feedback; we appreciate you taking the time to share it.
We would kindly ask that you review the email we have sent regarding this issue, as it provides further clarification.
Thank you again for your time.
Kind regards,
HWS Beauty Team
Very happy
I’m very happy with my order and experience with OTB Hair. The website was easy to navigate, my order arrived punctually and the products were as described. Very happy! Thank you OTB Hair.
January 14, 2026
Best Prices
Products are always more cost effective on this site. Seamless service everytime.
May 7, 2026
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