Ease of purchase direct from company, nice sale, unexpected free shipping! But something wrong with fit - can barely plug in my phone's charger, and can't plug in external battery operated charger at... See more
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Review summary
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This is my 3rd otterbox. Love the product sp I reordered it for my new phone. I am under a time crunch, and so far crickets about shipping. Disappointed I wasn't given an opportunity to expedite shipp... See more
Good experience, but so many to choose from. I thought I was very careful with ordering the right one, but guess it was my mistake. Thought I’d ordered s25+, but got s25 so it didn’t fit. I’m older so... See more
Called customer service. Case broken. Under warranty, ordered new one. Wrong case was delivered. Called customer service again. Correct case not being produced anymore. Was given store credit.
Company details
- #7 of 29 best companies in Cell Phone Accessory Store
- #55 of 112 best companies in Electronics Store
We’ve got your back
Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
4.4
Excellent
106K reviews
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Dissatisfied
This case was pricey, for the amount of protection definitely not worth the money! Very dissatisfied!
July 15, 2026
My case was ordered on July 7th and…
My case was ordered on July 7th and still has not been delivered as of July 17th.
July 7, 2026
Quick order processing Holster clip…
Quick order processing Holster clip S26+ ..purchased Defender Pro case .been using Otterbox more than 15yrs, always Otterbox..however your case for my S20+ allowed it to smash back and front after landing on direct side, unrepairable.. 😥
July 10, 2026
The representatives at OtterBox was…
The representatives at OtterBox was extremely helpful and made the warranty replacement easy.
Replacement item was sent and received quickly.
July 13, 2026
I was disappointed that my defender…
I was disappointed that my defender case for my iPhone 16+ had a piece break off but my customer experience to submit a warranty claim was smooth.
July 6, 2026
Local outlets for my older iPhone…
Local outlets for my older iPhone didn't carry the Otter Box case I needed. Found what I needed on the Otter Box web site and placed my order. reasonable cost and delivery time.
July 11, 2026
I really love my new otter box
July 10, 2026
Are they going to send you what you ordered?
I ordered a holster that was supposed to be for an IPhone 16e. It did not fit. I was happy because it came quick. I was bummed that it didn’t work out.
July 12, 2026
Arrived quickly it’s what I ordered
July 11, 2026
Stream line process
Stream line process. Excellent & durable products. Repeat customer!!
July 15, 2026
I received the wrong holster and I…
I received the wrong holster and I can't find a number to call. You want to charge me $8.00 for someone else's mistake. I had the verizon store guy who sold me the phone order the holster while I was at the store and now I have a useless holster.
July 11, 2026
The entire process was seamless!
The entire experience was great! From placing the order, to receiving updates, to my order being delivered quickly. It was seamless! I’m a very happy customer!
July 11, 2026
Arrived quickly built well the same as…
Arrived quickly built well the same as otter box phone cases I've had in the past
July 10, 2026
I have been using Otterbox cases for…
I have been using Otterbox cases for many many years. My phone is always safe and trust me I am a klutz and I drop it all the time. My camera lens protector may crack or my phone lens protector may crack but my actual phone is always safe and protected with Otterbox! I get a new phone every 2 years
July 16, 2026
I've had Otterbox before and I've not…
I've had Otterbox before and I've not been very good at not dropped my phone, alot. Otterbox always saved my phone. Great phone cases.
July 14, 2026
Easy order, easy break
Belt clip was very easy to order. Unfortunately broke the first day of use. Much flimsier than previous versions.
July 11, 2026
Otterbox Cares
Otterbox was very fast in communicating with my purchase to me faster then what I am used to,that was very impressive,that makes me think the company is very concerned and on top of their game in taking care of their customers.
July 17, 2026
Great products
Great products
Upgraded my phone and I pad before my trip to Alaska and wanted a pretty solid case
Got two defender pros the phone case feels great in your hand and not bulky but slot of protection same with I pad the built in screen protector is very nice
July 17, 2026
Arrived on time
Arrived on time. Easy to set up. Fits my phone perfectly and the tray to set up the screen protector so good
July 10, 2026
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