I was pleased to find my favorite Saint Laurent frames at a reasonable price, because other sites sold them at almost double the price. The ordering process was also great, however, I removed one star... See more
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Process was simple enough and the product was great. Only issue was I had to return the first pair of frames for a replacement as they were defective (warped). On receiving the replacement pair, it se... See more
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The shipping was super super fast and fed ex did a wonderful job delivering, I literally got the product 3 days within shipping, however when I opened up the package, immediately to my dismay the colo... See more
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I sent two questions/concerns re my prescription sunglasses on June 12 & 17th via email re order OT23022 as well as one following on their website, with no responses. Tried twice to leave a voic... See more
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Company details
About Otticanet
Written by the company
WHY OTTICANET
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Contact info
Via Nazario Sauro 11B, 13900, Biella, Italy
- 0039 01520479
- info@otticanet.it
- www.otticanet.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glasses arrived promptly…
Glasses arrived promptly and were exactly what I was expecting- authentic online retailer. Thanks
November 20, 2023
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Unfortunately I had to send me…
Unfortunately I had to send me sunglasses back because they weren’t exactly what I was looking for.
Very efficient correspondence and Otticanet made it simple and easy to return. My refund was done in just a matter of days
November 17, 2023
Great and fast customer service
Great and fast customer service, sunglasses arrived quickly.
November 17, 2023
I got my product in 2 days
I got my product in 2 days!
Shipping was super fast, timely, and my package came in perfect condition. I love my new shades.
November 17, 2023
Shipping is fast and reliable
Shipping is fast and reliable! My wife and I have bought from Otticanet multiple times and not a single hiccup!
November 20, 2023
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Great price and fast delivery
October 20, 2023
Reply from Otticanet
Hello Andrea,
thank you for your kind review.
Our main goals are to keep competitive prices and speedy deliveries. We are happy to know that you appreciate them.
We remain at your disposal.
Kind regards
Otticanet
Reply from Otticanet
Hello Oliver,
thanks for sharing your experience with the world.
We love to speak with our customers and we are happy to help them with their orders. Smooth handling and fast shipping are really important to us.
We hope to meet you again on Otticanet.
Have a nice day.
Yours
Otticanet
Quick and easy.
Item came quicker than expected and the whole purchase was made simple to to buy a quality item.
October 20, 2023
Reply from Otticanet
Hello CW,
thank you for your review.
We are happy to know that you appreciate our fast shipping and our genuine products.
See you next time.
Kind regards
Otticanet
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Professional service on high level
Professional service on high level. Very trustworthy
October 20, 2023
Reply from Otticanet
Hello Serkan,
thank you for your feedback.
Our customer service is always focused on making customers happy.
We hope to meet you again on Otticanet.
Yours
Otticanet
Reply from Otticanet
Hello Melissa,
we are sorry to read your review.
According to our return policy, you have 30 days time to return your glasses for a replacement or a refund.
Return costs are on customer's charge.
We have already sent you the return label by email and we will contact you when we receive your return.
We remain at your disposal.
Kind regards
Otticanet
Great Price
Great Price, communication and fast delivery. Will definately buy here again
September 18, 2023
Reply from Otticanet
Hello Jeff,
thanks for sharing your experience with us.
We are glad to know that you love our special prices, our prompt customer service and our fast deliveries.
See you next time!
Kind regards
Otticanet
Reply from Otticanet
Hello Tasnova,
thank you for your review.
It is very important for us to know that our customers appreciate our service and our fast shipping.
We hope to meet you soon again.
Kind regards
Otticanet
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Well priced and fast shipping
Well priced and fast shipping! I’ve ordered from them twice now — would recommend.
September 18, 2023
Reply from Otticanet
Hello John,
thanks for your feedback.
We are happy to know that you appreciate our special prices and fast shipping.
We hope to meet you again on Otticanet.
Kind regards
Otticanet
Beautiful and amazing designed Sunglasses
I’m a loyal customer of the otticanet.com website store and I made a few purchases during the last years.
The various brands of Sunglasses are great and everyone can find his favorite ones.
The authenticity and the quality of the Sunglasses are completely assured. The shipping is fast and reliable.
I’m so happy with my last purchases.
Highly recommended !!!
September 18, 2023
Reply from Otticanet
Hello Ami,
thanks for sharing your experience with the world, we are so proud to have many happy customers like you.
On our website we sell several brands, models, colours and sizes, so that everyone can find the perfect glasses.
We will wait for your next orders!
Yours
Otticanet
I am absolutely delighted with my…
I am absolutely delighted with my Kuboraum glasses. They look amazing great quality and an exact description. The whole service from ordering to delivery was well corresponded I was kept up to date on every process as I had prescription lens plus the tracking delivery which was super fast. I can’t wait to buy more stock at these great prices and I would definitely recommend Otticanet and the team you won’t be disappointed!
September 29, 2023
Unprompted review
Reply from Otticanet
Hello Singh,
we are so happy to read your feedback!
Kuboraum glasses have excellent quality and brilliant technical manufacture. As you pointed, we always do our best in order to ship our products with the fastest couriers all over the world.
We will wait for your future orders!
Yours
Otticanet
Bad customer service
Bad customer service
It's been a full month and my orders have not been shipped
I want cancel my order and no one answer me !!
OT-7879995
OT-7879990
OT-7875328
I don't want this order please cancel and return my money
August 22, 2023
Unprompted review
Reply from Otticanet
Hello Malak,
we are sorry that your glasses are backordered. We informed you about the shipping time when you placed your orders.
If you could not wait, you could have sent us an email about it.
We have just canceled your 3 orders and refunded your payments.
We remain at your disposal.
Kind regards
Otticanet
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Sunglasses appear not to be authentic Tom Ford sunglasses
I believe these sunglasses are not authentic Tom Ford sunglasses. They certainly are not in new condition showing signs of wear and the sunglasses do not even fit in the Tom Ford case in which they came.
August 21, 2023
Reply from Otticanet
Hello Sapphire,
we are sorry to read your review.
We tried to contact you several times but we couldn't reach you.
First of all we assure you that our glasses are authentic and brand new. If you need any help with your order, you can contact us and we will be ready to help you.
We remain at your disposal.
Kind regards
Otticanet
Amazing
Amazing! Arianna was super helpful,
I also work in customer service and it is great to experience such seamless and speedy resolutions for my queries ! 💝💝💝
September 8, 2023
Unprompted review
Reply from Otticanet
Hello Kevin,
you made my day!
I always do my best in order to assist customers step by step and I am so happy that I helped you with your purchase.
We'll wait for your next orders.
Yours
Arianna
Otticanet
Great service, not so great sunglasses.
The delivery of the sunglasses was prompt and they arrived in great packaging. I have been truly dissspaointed with my Maui Jim’s, they tarnish so easily and this was my second pair as I thought it was my fault on the first, so was ultra careful with the second pair. My optician advised them as the best Ken’s and they are great until you clean them.
April 16, 2023
Reply from Otticanet
Hello,
thank you for your feedback.
We are glad to know that you are satisfied with our packaging and quick shipment.
We always recommend to clean glasses with water and mild soap. Please do not use other product that may damage the frame and the lenses.
We remain at your disposal.
Yours
Otticanet
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