I was pleased to find my favorite Saint Laurent frames at a reasonable price, because other sites sold them at almost double the price. The ordering process was also great, however, I removed one star... See more
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Process was simple enough and the product was great. Only issue was I had to return the first pair of frames for a replacement as they were defective (warped). On receiving the replacement pair, it se... See more
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The shipping was super super fast and fed ex did a wonderful job delivering, I literally got the product 3 days within shipping, however when I opened up the package, immediately to my dismay the colo... See more
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I sent two questions/concerns re my prescription sunglasses on June 12 & 17th via email re order OT23022 as well as one following on their website, with no responses. Tried twice to leave a voic... See more
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Company details
About Otticanet
Written by the company
WHY OTTICANET
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Contact info
Via Nazario Sauro 11B, 13900, Biella, Italy
- 0039 01520479
- info@otticanet.it
- www.otticanet.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t trust this website.
Don’t trust this website.
I have order glasses since April and still not available.
They show all the products in the website but the don’t show if it available or not.
I spend more than 4 month and still not available.
This is my order i
OT-7821330 - [Rif:8350010]
May 31, 2023
Unprompted review
Reply from Otticanet
Hello Nawaf,
we are sorry that the model you bought in April was backordered and that the waiting time was long.
As per your request, we have already canceled your order and refunded your payment.
I checked and now that specific product is in stock, so if you order it now you will receive it in a couple of days.
We remain at your disposal.
Yours
Otticanet
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Reply from Otticanet
Hello Rob,
thanks for your feedback.
We are happy to know that you appreciate our service and our fast shipping.
We hope to meet you soon again.
Yours
Otticanet
Reply from Otticanet
Hello Rocky,
thank you for sharing your experience with us.
Our main goal is to deliver our products as fast as possible.
We hope to meet you again soon.
Kind regards
Otticanet
Excellent delivery and communication.
I ordered Ray Ban clip-on sunglasses on Sat night and they were delivered to Glasgow, Scotland on Wednesday morning. I am delighted as I lost my prescription sunglasses and I need sunglasses for driving( even in Scotland !)I have no questions about the authenticity of clip-ons and are ideal for my prescription Ray Ban glasses.
August 30, 2023
Unprompted review
Reply from Otticanet
Hello Ms Leslie,
thanks for sharing your experience with the world.
We are so glad to hear that with our clip-on you can use your glasses for driving. Our aim is to deliver our products as fast as possible.
We hope to meet you again in the future.
Yours
Otticanet
Prompt service and great feedback on…
Prompt service and great feedback on progress of manufacture.
July 31, 2023
Reply from Otticanet
Hello Sharon,
thank you for your feedback.
We are glad to hear that you are satisfied with our services and we hope to meet you again in the future.
Yours
Otticanet
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Good fast communication and refund by…
Good fast communication and refund by cancelling.
August 16, 2023
Unprompted review
Reply from Otticanet
Hello Jillis,
we really appreciate your feedback.
It is important for us to understand how customers feel and assist them in their experience on Otticanet, even if it means to cancel an order.
We hope to meet you soon again.
Yours
Otticanet
Fast shipping product arrived before shipping date product came with everything stated on the website
Fast shipping
August 2, 2023
Reply from Otticanet
Hello Jerome,
thank you for your review.
Our main goal is to deliver our authentic products as fast as possible.
See you next time.
Kind regards
Otticanet
It is very efficient and also very…
It is very efficient and also very competitive with prices
July 17, 2023
Reply from Otticanet
Hello Donna,
thanks for your feedback.
We are happy to know that you appreciate our special prices and our special prices.
See you next time.
Kind regards.
Otticanet
very competitive price and very speedy…
very competitive price and very speedy delivery.
July 17, 2023
Reply from Otticanet
Hello Luke,
thanks for sharing your experience with us.
We are glad to know that you love our special prices and fast shipping service.
We hope to meet you soon again.
Kind regards
Otticanet
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Very happy with my purchase - Customer Centred approach
Very happy with my purchase and will use the company again!
While initially hesitant on purchasing a product due to less that perfect reviews, I soon realised most all of the poor reviews were from over 5 years ago and proceeded with my order - I'm very happy!
From the very beginning, every step of the purchasing process has been excellent!
The communication responses were all within 24 hours. Tracking for my purchase was provided early and was very accurate. The product arrived within 7 days of ordering. Any minor issue I encountered was handled quickly and professionally with a customer centred approach to resolve it.
I would highly recommend using the site and recommend to your friends!
August 1, 2023
Unprompted review
Reply from Otticanet
Hello C H,
thanks for your kind review. We really appreciate it.
We are really glad when we can satisfy our customers with our services and products.
We hope to meet you again soon.
Have a nice day.
Kind regards
Otticanet
Got my biggie for a really good price i…
Got my biggie for a really good price i love it 🤙
July 17, 2023
Reply from Otticanet
Hello Johnny,
thanks for sharing your experience with us.
We are happy to know that you love our special prices and our glasses.
Have a wonderful day and see you next time.
Kind regards
Otticanet
Authentic products great experience fast shipping with FedEx
Great te périr ce authentic product fast shipping via FedEx
July 17, 2023
Reply from Otticanet
Hello Catherine,
thanks for your feedback.
We are happy to know that you appreciate our special prices, fast shipping and our genuine products.
We hope to meet you again on Otticanet.
Kind regards
Otticanet
Best price for a pair of Prada sunglasses
The pair of Prada sunglasses I bought from this website was so nice and the price was the cheapest online or in stores.
It's genuine, made in Itaty. I just couldn't believe that I got my glasses in just 3 days.
As a happy buyer, I would recommend this seller. I forgot to mention that the customer service is excellent too.
Thanks,
July 28, 2023
Unprompted review
Reply from Otticanet
Hello Kevin,
thanks for your feedback.
We are glad to hear that you appreciate our authentic glasses and our fast deliveries.
Our customer service is always ready to answer to all your questions and doubts.
We hope to meet you again soon.
Yours
Otticanet
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I trust online eyeglass retailers again!
After having a TERRIBLE experience with another online eyeglass retailer in Italy, I was a bit hesitant with this one but thought I would try just to see. Absolutely brilliant! Super quick delivery, wonderful prices and authentic glasses. I accidentally made a duplicate order and was credited the next working day. Plus they helped prepay Swiss taxes and duties so I would not get charged (more) later. Packaging could be better as the box arrived via Fedex crushed (eyeglasses were in a box and then packaged in a soft plastic bag with no other protection), but they were okay. Totally delighted with my purchase! Grazie tante!
July 20, 2023
Unprompted review
Reply from Otticanet
Hello Robin,
we are really happy to read your review.
Our main goals are to ship our authentic products as fast as possible and to keep competitive prices.
We are very sorry that the courier crushed your box and, to prevent future accidents, we will report it to our Fedex agent.
We hope to meet you again on Otticanet!
Yours
Otticanet
Perfect purchase and great communication
Great communication, awesome sunglasses, fast shipping, I’m thrilled. Thanks
July 10, 2023
Unprompted review
Reply from Otticanet
Hello Aurélie,
thank you for your review.
Our customer service is always focused on making customers happy. We use the best couriers in order to ship our products as fast as possible.
Yours
Otticanet
Quality sunglasses & amount.
June 18, 2023
Reply from Otticanet
Hello Abdullah,
thanks for your feedback.
All our products are 100% authentic and we always offer the lowest prices we can.
Have a nice day.
Yours
Otticanet
Reply from Otticanet
Hello Sarah,
We are happy to know that you appreciate our products and our quick shipments.
We remain at your disposal.
Yours
Otticanet
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Top Notch Company!!
My first time purchasing from
Otticanet and they are the Real Deal!
They did everything as promised and my Prada Frames are Everything! Great Quality and Price! I got a 15% Discount! Lighting quick delivery and the packaging was unbelievable! Highly Recommended!
June 19, 2023
Reply from Otticanet
Hello Victoria,
we are really happy to read your review.
Our main aim is to satisfy our customers with our glasses and our services.
We will wait for your next orders.
Yours
Otticanet
Happy Customer
The glasses were absolutely gorgeous, but not suited to my face and not as I thought they would be. This company excepted my return so graciously and I will be happy to shop there again when I do purchase my sunglasses. Customer Service has everything and his company‘s got it I wish you guys all the best in the glasses are divine.
June 19, 2023
Reply from Otticanet
Hello Kath,
thanks for sharing your experience with us.
We always offer 30 days for the return of our products for a replacement or a refund.
It is important for us to know that our customers are happy and satisfied with our services and glasses.
We hope to meet you again our our website.
Yours
Otticanet
I was real skeptical about ordering my…
I was real skeptical about ordering my Balenciaga shades from here but I went ahead & gave it a chance. I placed my order & they shipped my shades the same day. They came just in time for my birthday. :-) I did check to see if they were authentic & they definitely are. 10/10 experience. I will be ordering again!!!
June 29, 2023
Unprompted review
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