Outfox Energy Reviews 

Monalisa was very quick to reply, and did not keep me waiting. She handled my query promptly.

As a new customer, switching today, I had a couple of quick questions. I prefer a phonecall, but after a 15 minute wait I opted for the online chat. There I got roundabout answers to my 2 simple questions, but after a couple of attempts I did get the information that I needed.

Live chat with Monalisa asking for a refund

The Outfox Energy website Q&A pointed me to the live chat to request a refund, it also gave me clear info on what basis a refund could be requested.

All very quick and simple.

I spoke to Tyler and I had the information I needed within a couple of minutes.

Good service. Quick and efficient by staff called Monalisa . Info given about an EV tariff but it seems cheaper to stay on my current fixed.

After a very long and difficult dispute with Outfox Energy regarding a meter and an outstanding balance, my complaint was eventually escalated to Liz, an Ombudsman & Complaint Resolution Advisor.

The issue had been ongoing for many months and involved considerable correspondence. My main concern was that Outfox could not provide direct evidence that the meter they had billed me for physically supplied my property.

Once Liz took over the complaint, she carried out a detailed review and kept me informed while she investigated what she described as a complex issue.

I am pleased to say that Liz ultimately resolved the matter completely. My account has now been closed with a zero balance, Outfox has confirmed that the disputed amount will never be reinstated or pursued, there is no outstanding debt recovery action, and my credit rating has not been affected.

Although I remain disappointed that it took so long to reach this point, I want to give particular credit to Liz for finally taking ownership of the problem and bringing it to a proper conclusion.

Thank you, Liz. Your help at the final stage was genuinely appreciated.

Aneez was very helpful today and iam very much satisfied thank you Mr John ward

replied in a timely fashion. issue resolved. advice given to prevent further problems.

Mira answered my query efficiently and in a friendly manner. Mira was very understanding of my concerns and completely put my mind at rest! Excellent example of Customer Service.
Many Thanks!

I made an enquiry via email and received a friendly, concise reply from Rhys the next day which answered my question.

Jay was amazing. I was a bit concerned with my tariff and he has very kindly helped me out! Very polite and very helpful.

Quick to get on the chat. Sai was responsive. Slightly conflicting info but we got there.

Aaron was a superstar. Answered my query quickly, professionally and in a friendly manner. First dealing with Outfox customer service and Aaron rescued a panic and turned it into a win for both us and Outfox. I work in Complaints and these moments of truth are crucial. Outfox, you have a star. Bravo Aaron!

Vikas took only 10 hours to respond to complaint, providing amended bills and explanation. Outstanding (especially in the light of adverse experience with your competitors)! Thankyou.

I wanted to check the gas meter reading was correct and order a replacement smart gas meter. Mohammed was extremely helpful. Very clear in his explanations and sorted everything out including upgrading our electricity smart meter at the same time. Thank you!

Had to call customer services regarding an unauthorised payment from my account. I spoke to Mohammed who was very polite and dealt with my query professionally and efficiently, he found 2 other payments which I hadn't noticed and initiated a refund. A good experience all round.

My query was dealt with very quickly & the refund was back in my account the following day. Thank you Sanath for dealing with this so promptly.

Mohammed dealt with my enquiry quickly and efficiently. As this was my moving house day this was greatly appreciated as it was a stress free transaction

Thanking Mohammed for explaining everything clearly that I needed to know, and being very helpful.