OutOfOffice.com Reviews 701

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as helpful, knowledgeable, and attentive to individual needs and desires. Many people highlight the seamless planning process and the personalized guidance received, which resulted in unforgettable holidays and stress-free trips. Reviewers frequently mention the excellent locations chosen for accommodations and the overall positive user experience, making them eager to book future adventures. However, some customers also noted issues with their trips. A few people were dissatisfied with the itinerary planning, citing long driving hours and a lack of local knowledge from the agency. Some reviewers also experienced problems with tour guides who had limited English proficiency or did not adhere to the planned itinerary. Additionally, a small portion of people mentioned coordination gaps and a lack of clarity from on-ground partners, requiring significant customer involvement to manage.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Many reviewers praise the effortless planning... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the exceptional and seamless planning, execution,... See more

Location

Customers had positive experiences with location. Many reviewers praised the selection of destinations,... See more

User experience

People report overwhelmingly positive experiences, highlighting the seamless and perfectly orchestrated... See more

Based on these reviews

Rated 5 out of 5 stars

Maria did a great job planning our 10 year wedding anniversary! Going someplace new is always a mix of excitement and nerves, so having a travel agent’s help was important. Maria took the time to unde... See more

Company replied

Rated 5 out of 5 stars

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Si... See more

Rated 5 out of 5 stars

The trip was amazing from start to finish. All the tours were small and often times are private with very knowledgeable guides. The hotels are centralized to bars, restaurants and shopping areas. Al... See more

Rated 5 out of 5 stars

We just returned from an incredible trip to Japan and I have to say everything went without a hitch thanks to Maria at OutofOffice. From trains to airport shuttles hotels and everything in between, we... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

701 reviews

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Rated 5 out of 5 stars

Maria was wonderful!

Maria was wonderful. The hotels she chose for us were perfect both in elegance and location to all the sights we were interested in seeing. The guides were knowledgeable and flexible if we wanted to change something. everything was flawless. we will certainly be connecting with Maria for our next trip

August 30, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m delighted to hear that you enjoyed the hotels, guides, and overall experience — it was such a pleasure to tailor everything to your interests. I’m so glad it all came together flawlessly, and I can’t wait to help plan your next adventure! M

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Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Wolf to curate the ideal trip for myself that felt completely bespoke to my and to meet my traveling goals. Initially, I was unsure what I was looking for and Wolf was able to provide me with an exciting adventure that checked all the boxes I was looking for. It felt like an effortless process and he was very friendly and accommodating.

September 8, 2025
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Reply from OutOfOffice.com

It was a pleasure to work with you and thank you for your kind feedback. I'm pleased we were able to find exactly what you were looking for. Costa Rica is going to be amazing! Wolf

Rated 5 out of 5 stars

Ireland/UK trip

My husband and I set off for an Ireland and UK trip this summer for several weeks, and our Out of Office expert, Maria, organized a truly wonderful vacation for us, incorporating our interests, booking niche and enjoyable tours, as well as finding lovely accommodations.

We worked with each other over several months before the vacation, establishing what we wanted, our time frames, and priorities. Every step of the way we were met with pre-arranged transportation, guides, and unique experiences, all while feeling safe and catered to for this trip.

If you are an experienced traveler, share your likes/dislikes, hotel requirements, tourist activities, and any other information with your Out of Office liaison. They are sure to build a unique trip that will exceed expectations. We will surely use this group again!

June 26, 2025
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Reply from OutOfOffice.com

Thank you so much for your wonderful review! It was an absolute pleasure planning your Ireland and UK trip and tailoring it to your interests, timeframes, and priorities. I’m thrilled to hear that the accommodations, tours, and transportation all came together seamlessly and that you felt well looked after throughout your journey.

It means a lot to know the experiences exceeded your expectations, and I look forward to helping you plan your next adventure with Out Of Office! M

Rated 5 out of 5 stars

Alice Evans was great to work with and…

Alice Evans was great to work with and tailored our plans to what we wanted. All of the hotels, transfers and local guides were great (and on time). The level of communication eased our fears of working with a new company, especially since we were traveling to places we had not been before. We hope to have encouraged our friends to also use Out Of Office for their future travel plans.

July 11, 2025
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Reply from OutOfOffice.com

Hi Renee, thanks for your review! It was so wonderful planning this exciting trip with you, I look forward to your next adventure! Alice

Rated 5 out of 5 stars

Alice has been fantastic

Alice has been fantastic. What has been most impressive has been the attentiveness Alice has shown to our expressed and unexpressed desires for our trip. Alice's input in response to what she learned from us prompted us to modify our initial plans so that we have ended up with a superior plan. The options Alice proposed for lodging and excursions were exactly what we were hoping for. We could not be more pleased.

August 26, 2025
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Reply from OutOfOffice.com

Hi Rick, thanks so much for your lovely review, it has been a joy planning this special trip to Italy with you! I can't wait for you to see the very best this amazing place has to offer. Alice

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Rated 5 out of 5 stars

Wolf and Out of Office are top notch

Wolf did an outstanding job of arranging my trip this summer to Greece. Hotels choosen, transfers to the different locations, and activities either arranged or suggested were all top notch. He was easy to work with addressing all questions and concerns. Definitely someone I look forward to working with again.

July 21, 2025
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Reply from OutOfOffice.com

Hi John, thank you for all of your kind review. It has been a pleasure working with you this year, and I'm looking forward to designing your follow up adventure to France and the UK. Wolf

Rated 5 out of 5 stars

Wolf is incredible

My point of contact, Wolf, really brought everything you see online to life. Starting with three very different ideas of where I wanted to go, he helped guide me to the best destination for me, and at the right time.

July 23, 2025
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Reply from OutOfOffice.com

Hi Shea. I've loved working with you on this incredible trip. You are going to love Thailand and I'm really pleased that we were able to narrow down your options to something so spectacular. Looking forward to following every step of your journey. Wolf

Rated 5 out of 5 stars

Maria was an absolute pleasure to work…

Maria was an absolute pleasure to work with for our 2 week vacation in Spain. She's responsive, friendly, knowledgeable, and helps troubleshoot concerns if they arise. I would definitely recommend!

June 9, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your sweet words! It was a pleasure planning your Spain trip, and I’m glad I could help make everything go smoothly. I truly appreciate your recommendation and look forward to helping plan another amazing adventure in the future! M

Rated 5 out of 5 stars

Our Dream Trip to Japan

We found Maria Gardner to be a delightful person with whom to plan our trip--our very first trip ever with a travel/tour company. She asked us very good questions about our special interests relating to Japan and answered all our questions about our projected itinerary and how OutOfOffice works. She is articulate,an excellent listener, is well-informed, has a great sense of humor, and as a member of the LGBTQ+ community, is empathetic to our status as two older married lesbians. We were able to meet with her two more times to discuss the tour she had created for us and how we might slightly revise it in a way to expand it slightly, but within the limits of our budget. So our conversations with Maria were inspiring and helpful. The result is the blueprint for a trip to Japan that we have dreamed about for decades.
We would happily recommend this travel company to others; it offers a promising range of tours that can be adjusted to fit the needs and interests of individuals, allowing for both small group and individual options. Its luxury options are also appealing to us to us as women who are both older and active, and though expensive, these options seem reasonable to us, especially compared to what other tour/travel companies offer.

July 16, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your thoughtful review! It was an absolute pleasure working with you both to craft your dream trip to Japan. I’m thrilled that our conversations helped shape an itinerary that reflects your interests and fits within your budget, and I am so excited that your trip is just round the corner now!

It means a lot to hear that you felt understood and inspired throughout the planning process. I hope your journey to Japan is everything you’ve dreamed of and more, and I look forward to helping plan future adventures with you! M

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Rated 5 out of 5 stars

Communication with Maria was good

Communication with Maria was good. When she was out of the office, support staff responded. The itinerary was detailed and accurate. This made the entire trip very smooth and easy.

June 24, 2025
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m glad the itinerary and support made your trip smooth and enjoyable. It was a pleasure planning your journey, and I look forward to helping you create more seamless adventures in the future! M

Rated 5 out of 5 stars

Bday in Sitges, Spain

We worked with Maria Gardner & Wolf O'Neill at Out of Office. We celebrated a big birthday with 16 of our friends in Sitges, Spain. The knowledge & connections our team had was amazing. They were dedicated to the successful of this special trip & of our happiness. Had the best time!

June 24, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! It was such a pleasure helping plan your big birthday celebration in Sitges, and I’m thrilled to hear that you and your friends had an amazing time. We loved crafting a trip that made your celebration truly special and memorable! M

Rated 5 out of 5 stars

Seamless, stress-free and memorable European adventure

My partner and I recently had the pleasure of booking a trip with Out Of Office and we were thoroughly impressed. We worked with Alice, our Luxury Travel Expert. She was professional, attentive, and made the entire process seamless. From personalized itinerary planning to excellent customer support, she ensured every detail was covered for our trip. And she made wonderful suggestions about what to participate in each city. Our trip was a 12-day, multiple city adventure to London, Barcelona, and Mykonos. Thanks to the team, our trip was stress-free and memorable. I highly recommend their services for anyone looking to travel with ease and confidence, especially those that belong to the LGBTQ+ community.

June 20, 2025
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Reply from OutOfOffice.com

Hi Nevin, thanks so much for your kind words, it was such a pleasure working on your dream trip and I hope you look back on London, Barcelona and Mykonos with super fond memories! I can't wait to catch up and start planning your next adventure. Alice

Rated 5 out of 5 stars

Excellent service from Maria

We recently worked with Maria from Out of Office Travel to plan a special trip to South Africa for my husband’s 50th birthday, and she did a fantastic job. From exploring Cape Town to visiting the beautiful wineries, and finishing with an unforgettable safari at Sabi Sabi Earth Lodge, everything was seamless. Maria was helpful, responsive, and really understood what we were looking for. The whole experience felt well thought-out and personal. We were so happy with how it all went that we've already booked our summer holiday with her again this year. Highly recommend her if you’re planning something a bit special.

February 3, 2025
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Reply from OutOfOffice.com

Thank you so much for your wonderful review! I’m thrilled to hear that your South Africa trip for your husband’s 50th birthday was seamless and memorable, from Cape Town to the wineries and your safari at Sabi Sabi Earth Lodge. It was a pleasure crafting a personal itinerary that reflected exactly what you were looking for.

I’m so happy your summer trip to Greece & Turkey was just fabulous too! M

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Rated 5 out of 5 stars

Italy!

My family and I just returned from an unforgettable two-week trip to Italy, and it would not have been so amazing without Maria from Out Of Office. From start to finish, everything was flawlessly planned and executed. We visited four different cities, and every transfer was smooth and stress-free with a guide supporting which really eased the stress on my older parents.

The local guides Maria arranged were absolutely amazing — knowledgeable, personable, and added so much depth to each location we toured. The hotels she selected were not only luxurious, but also perfectly located right in the heart of the action, with stunning views we’ll never forget.

And the food — I’d expect nothing less from Italy, but it all exceeded those expectations. Every restaurant Maria recommended was a hit, but the standout was Florence, where I had the most incredible osso buco of my life. She really understands how to blend comfort, culture, and cuisine into a seamless experience.

If you're thinking of planning a trip, I can’t recommend Maria and Out Of Office highly enough. They took all the stress out of planning and left us with nothing but beautiful memories.

June 9, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m thrilled that your two-week Italy trip was unforgettable and that the itinerary, transfers, guides, and hotels all came together seamlessly. It was a pleasure creating a journey that balanced comfort, culture, and cuisine for your whole family, and I’m so glad everyone, including your parents, felt supported throughout.

It means a lot to hear that the experiences and recommendations exceeded your expectations, and I truly appreciate your recommendation. I hope these memories stay with you forever, and it is such a wonderful experience to be working with you on your next big family getaway - means the world! M

Rated 5 out of 5 stars

Fabulous London and Paris trip by Alice

We booked our London and Paris trip with Alice Evans. She really hit it out of the park with the Clermont Hotel Charing Cross. It was a top notch hotel and I would recommend their incredible breakfast even if you’re not staying there.
Royal Tea at Kensington Palace that included a walking tour to the venue and tickets to visit the state rooms was amazing and an experience that we likely wouldn’t have found on our own. We took the Chunnel to Paris.
The tours of Versailles and the Louvre were great and almost private with only one other couple or person on each.
Alice was easy to work with for planning, making some changes and giving us a free day in each city that we really appreciated.

May 5, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Bruce, thanks so much for taking the time to leave such a lovely review. It was such a pleasure planning this bucket list London and Paris trip for you. Looking forward to the next adventure! Alice

Rated 5 out of 5 stars

Praises for Maria Gardner

The itinerary that Maria Gardner put together for us was superb. Her selections for our Japan trip the guides and drivers were excellent

May 9, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m delighted to hear that your Japan trip went so smoothly and that the itinerary, guides, and drivers met your expectations. It was a pleasure planning this journey for you, and I hope it created many wonderful memories! M

Rated 5 out of 5 stars

The best and most professional group

The best and most professional group. Wolf arranged the most perfect trip to Croatia for me. Lot's of prep and great availability, organization, and follow-up. A+ and Thanks-

June 19, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your wonderful review. I am really pleased to hear that you've enjoyed working with Out Of Office, and I look forward to catching up with you as your trip approaches. Wolf

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Rated 5 out of 5 stars

Amazing company!!!!

Absolutely brilliant!!!!! Wanted to go to Crete and the flights were challenging so Ben stepped in. He was fabulous, asked us what we were looking for, made suggestions we hadn’t even thought of and completely prepared our holiday for us.
Flights, private luxury transfers, amazing 5star hotel and lovely little extra touches- all arranged quickly and with full consultation with ourselves.
Couldn’t have asked for anymore, the company went over and above to get us our perfect holiday.
Will never go on holiday without Ben and the team again 🤭🤭
Completely recommend this company, made our lives so much easier, much less stressful and was a pleasure to do business with.
Thank you so much.

June 15, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you for your kind words, Ginny - I was so pleased to hear you had a wonderful time in Crete! I look forward to helping you plan your next getaway! Ben

Rated 5 out of 5 stars

Wonderful Experience

Our consultant, Alice, did a fantastic job planning our trip to the Maldives. She worked diligently to understand our needs and desires, then put together an itinerary that absolutely delivered. Wonderful experience.

June 13, 2025
Unprompted review
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Reply from OutOfOffice.com

Hello John, thanks so much for your kind words, it was a pleasure working on this Maldives getaway for you. I look forward to working together for many years to come. Alice

Rated 5 out of 5 stars

A beautifully curated trip

Our consultant, Millicent did a wonderful job curating our trip to Italy. She was flexiible and listened to our ideas throughout the process. Our trip was beautiful and everything we had hoped for. Unique tours, excellent hotels and transfers. Also thanks to Wolf who promptly solved a transfer issue during the train strike. A total group of pros!

May 2, 2025
Unprompted review
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Reply from OutOfOffice.com

Hello Jeffrey, thank you so much for trusting me with your trip to Italy. It was a pleasure getting to know all of you, and I’m looking forward to trying some of the restaurant recommendations you shared with me next week! Millicent

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