OutOfOffice.com Reviews 701

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as helpful, knowledgeable, and attentive to individual needs and desires. Many people highlight the seamless planning process and the personalized guidance received, which resulted in unforgettable holidays and stress-free trips. Reviewers frequently mention the excellent locations chosen for accommodations and the overall positive user experience, making them eager to book future adventures. However, some customers also noted issues with their trips. A few people were dissatisfied with the itinerary planning, citing long driving hours and a lack of local knowledge from the agency. Some reviewers also experienced problems with tour guides who had limited English proficiency or did not adhere to the planned itinerary. Additionally, a small portion of people mentioned coordination gaps and a lack of clarity from on-ground partners, requiring significant customer involvement to manage.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Many reviewers praise the effortless planning... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the exceptional and seamless planning, execution,... See more

Location

Customers had positive experiences with location. Many reviewers praised the selection of destinations,... See more

User experience

People report overwhelmingly positive experiences, highlighting the seamless and perfectly orchestrated... See more

Based on these reviews

Rated 5 out of 5 stars

Maria did a great job planning our 10 year wedding anniversary! Going someplace new is always a mix of excitement and nerves, so having a travel agent’s help was important. Maria took the time to unde... See more

Company replied

Rated 5 out of 5 stars

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Si... See more

Rated 5 out of 5 stars

The trip was amazing from start to finish. All the tours were small and often times are private with very knowledgeable guides. The hotels are centralized to bars, restaurants and shopping areas. Al... See more

Rated 5 out of 5 stars

We just returned from an incredible trip to Japan and I have to say everything went without a hitch thanks to Maria at OutofOffice. From trains to airport shuttles hotels and everything in between, we... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

701 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I’m surprised they’re rated so high

I’m surprised they’re rated so high. I had a horrible experience. Contacted them with a pretty clear idea of what I wanted. But ask them for help in finding better solutions. Promise they would come back next day with with ideas, waited two extra days with no response. I called them again and they came back the next day with nothing more than what I could’ve done myself. Sent them back with edits and never heard from them ever again.

October 31, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Bob,
Millicent here - thank you again for taking the time to share your feedback and for continuing our conversation directly. I’m really sorry that your follow-up was missed during a handover between team members after our initial discussions about your trip; that’s not the level of service we strive to deliver.
I’m glad we’ve since had the chance to reconnect, and I really appreciate your understanding and openness to giving us another opportunity in the future. We look forward to showing you the seamless experience that has earned us our five-star reviews.
warm regards
Millicent

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Rated 5 out of 5 stars

The African Dream

Following some great medical news ,we decided to embark on the trip of a lifetime to Africa. But where do you start. We felt slightly intimidated, but went forward with Out of Office with only a budget and a rough plan.From that moment on Wolf( weird name but great guy ) took over. He listened very carefully to us and from those discussions deigned what I can only describe as the perfect holiday, consulting with us all the time. Our holiday didnot have one bad moment, yet alone a bad day. Great local partners, outstanding hotels,brilliant day trips. I cannot praise or recommend Wolf enough. Thank you

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Core Memories

Our trip was truly magical and full of core memories that will last us a lifetime. This was our first time using a travel agent on this scale, but it will not be the last. Maria was spectacular from start to finish - easy to connect with, listened closely to what was important to us, and curated an itinerary that I would not have been able to do on my own. I strongly recommend Maria and OutOfOffice for your next trip.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

The Dreamiest Honeymoon

Where do I begin? Maria Gardner was our friend and travel captain for planning a two-week European honeymoon. I told her from the beginning two things: the adjective I wanted to describe my honeymoon was "dreamy" and I wanted us to wake up every morning, look out the window, then to each other and say, "Where are we!??" She couldn't have hit the mark more to plan an unforgettable trip. We toured around the French and Italian Rivieras, with hotels and transportation already set up by Maria. We had 3 excursions planned, which were perfectly curated to our interests - a day trip to Eze and Monaco, a cooking class, and a glorious boat ride in Italy - and made it feel like we planned a few things but weren't slamming an itinerary full of events. The hotels they work with were welcoming and gorgeous, and so excited to be celebrating our honeymoon with us. Even when we hit a travel snag with an Italian train strike, Maria's colleague, Wolf, was on call and helped us book other travel so we could get to our next incredible stay and excursion! Every detail was spot on, and we cannot wait to be able to take another trip with Out of Office and allow Maria to curate another magical experience. Thank you so much for planning such an amazing honeymoon that all we had to do was enjoy the view and each other.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Maria has been helping us make travel…

Maria has been helping us make travel arrangements for several years now. From our first experience with her, she listened to our specific needs and was able to accommodate us. She now anticipates our needs and wants and goes above and beyond for us. Maria has unique and bespoke experiences in locations all around the world. She is a wealth of knowledge, easy to work with and receptive. Maria and the Out Of Office team are our go to people for travel arrangements.

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfectly Unforgettable

We just returned from an incredible journey through Ireland, and we couldn’t have had a better experience thanks to our travel planner, Wolf. Every single detail was executed flawlessly — from the private tours and scenic drives to the castle stays, coastal views, and unforgettable local experiences.

The itinerary was perfect: a thoughtful balance of adventure, culture, history, relaxation, and free time to explore on our own. Every hotel we stayed at was luxurious and unique, and we truly felt taken care of from start to finish.

Most importantly, Wolf listened. He understood what kind of trip we wanted and made it happen. The private guides were outstanding, the pacing was ideal, and we never once felt stressed about logistics or timing. And Dromoland Castle? Absolute magic.

This was easily one of the best trips we’ve ever taken — five stars all the way. If you want a custom travel experience that feels personal, seamless, and unforgettable, we couldn’t recommend Wolf more highly.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I've just worked out a bucketlist…

I've just worked out a bucketlist vacation to Asia with one of OutOfOffice's agents. He worked really hard to listen to what I was looking for, went back to the drawing board when necessary, and then came up with a really perfect travel agenda for me and my partner. Incredibly helpful guy, lots of info. Now I just have to wait for the trip!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Maria was incredibly attentive and…

Maria was incredibly attentive and knowledgeable. Would book again with out of office in a heartbeat.

October 1, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words Kirk, and I am so excited at the prospect we will be working together again on your next adventure soon! M

Rated 5 out of 5 stars

Fantastic experience from start to finish

I booked a fairly late trip to Vietnam and decided to use Out of Office to help and their knowledge and expertise was excellent. Wolf put together a great itinerary at speed which we then tweaked to suit my own tastes and interests - this was all done with great ease and efficiency. Wolf was responsive, listened carefully to what I was looking and crafted a fantastic itinerary that gave me a great experience of this great country. I would highly recommend Out of Office and will definitely use them again.

September 21, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind review Andrew. It was a pleasure to work with you on this plan and I'm glad that you had a wonderful time visiting Vietnam. It was lovely to hear all of your amazing feedback about your guides and that I was able to design something that matched everything you wanted and pleasantly surprised you with some new experiences that ended up being highlights of this trip. My brain is already running with ideas for your next journey with us. Looking forward to working together again, very soon. Wolf

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Rated 5 out of 5 stars

Amazing amazing amazing

Alice was so incredible! We just got back from our honeymoon in Bali and just WOW!!! The hotels that she chose for us were truly the best places we’ve ever stayed at in our lives. They’re flexible with adding and subtracting transportation and excursions however you want to do your vacation! Couldn’t recommend them more! Will definitely use them in the future (:

September 14, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Bailey & Corey, I am SO thrilled that you had such a magical time in Bali and it was such a pleasure working with you to bring your dream trip to life. I look forward to getting to work on your next getaway. Alice

Rated 5 out of 5 stars

Maria did a great job planning our 10…

Maria did a great job planning our 10 year wedding anniversary! Going someplace new is always a mix of excitement and nerves, so having a travel agent’s help was important. Maria took the time to understand more about our styles, adjust bits of our itinerary, and answer questions quickly. Having a company that focuses of LGBTQ+ travel also gave us a huge sense of relief. Look forward to booking again!

August 22, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words David. I am so happy you felt so supported and looked after for your very special 10 year anniversary trip! I was honored to work with you and help bring the perfect adventure to life. I cannot wait to see what you plan next! M

Rated 5 out of 5 stars

Japan 2025

We just returned from an incredible trip to Japan and I have to say everything went without a hitch thanks to Maria at OutofOffice. From trains to airport shuttles hotels and everything in between, we had a seamless experience that would’ve taken hours and hours to plan ourselves. We were then able to just enjoy our holiday and immerse ourselves into this amazing country. Maria was friendly and knowledgeable and very communicative. We wouldn’t hesitant to use her services again

October 4, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for taking the time to leave this lovely review Mike! It was my pleasure to assist you and your partners on this once-in-a-lifetime experience in Japan. I have no doubt you will be back, what an amazing country! And I look forward to working with you all again in the near future! M

Rated 5 out of 5 stars

In one word outstanding

I just booked my trip to Singapore, Sydney, and New Zealand. The service and guidance I received from Wolf were absolutely amazing. If I had to give a rating, it would be a 10 — truly outstanding. Just reading the travel itinerary already put me in a kind of euphoria. I’ve dealt with many travel organizations before, but my experience with Wolf tops them all.

October 14, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Diederik! Your kind feedback means the world to me. Thank you so much. It has been a pleasure planning this with you and I am so excited to follow every step of your journey. This is going to be unforgettable! Wolf

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Rated 5 out of 5 stars

Very professional travel organization

It has been a pleasure working with Maria Gardner setting up our trip to Japan and Korea. She is very knowledgeable, professional and has made us very comfortable with the booking.

October 1, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! It has been such a pleasure working with you, and I have no doubt the time will come round fast for your fabulous trip -- excited to catch up with you! M

Rated 5 out of 5 stars

My experience with Out Of Office was…

My experience with Out Of Office was excellent. From my first contact and interaction with them, through mid-planning changes that uprooted the entire journey, to the actual trip and wrap up conversation it was a wonderful experience. I worked with Maria, and she was a true delight. She was informed, thoughtful, and courteous. I had a lot of questions and she made everything easy. I had a wonderful trip and that was part and parcel of working with Maria and Out of Office. I'm excited to plan my next journey with them.

September 23, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Johnny! I know how important this trip was to you and I am so happy that it met all expectations and you felt supported from start to finish. I cannot wait to see where you plan to travel next and excited to make more of your dream trips a reality. M

Rated 5 out of 5 stars

Croatia and Montenegro

I’ve just returned from a great trip to Croatia and Montenegro. Wolf, and the team at OutOfOffice, were terrific! All of the details, large and small, were executed perfectly - everything from travel arrangements, transfers, tours and hotels were first rate. Special “shout out” to the team at Outdoor Croatia. Under the direction of Wolf and OOO, they worked on the ground during our trip to provide flawless service. We are already talking to Wolf about our next adventure.

Thanks,

George

September 19, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi George, thank you again for your kind words. Your thoughtful feedback is really appreciated. I'm so glad that you all had an amazing time in Croatia and Montenegro, and I have passed on your regards to everyone involved. I'm already working away on some special options for your next trip and look forward to speaking again soon. Best Wishes, Wolf

Rated 5 out of 5 stars

Had the most phenomenal vacation…

Had the most phenomenal vacation planned by them. There were even surprised views from the hotels that we stayed at that we didn't even know about until we showed up. Had a trip of a lifetime and a vacation that will have lasting memories

September 15, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Jenny, it was such a pleasure looking after your trip. I’m thrilled to hear that you had an incredible experience and made memories to last a lifetime. I truly look forward to the opportunity to work with you again and help plan another unforgettable adventure in the future. Sam

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Rated 5 out of 5 stars

Truly Incredible

Out of Office, helped us to experience a 1 on a kind incredible Italy and Greece honeymoon. Maria was a pleasure to work with and chat with every step of the way. We curated something that felt our on while leaning on the incredible network of partnerships OOO has developed. We will definitely be calling up Maria again for our next big adventure

October 9, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your wonderful review! I’m thrilled that your Italy and Greece honeymoon was a one-of-a-kind experience and that we could craft something that felt uniquely yours. It was such a pleasure working with you every step of the way, and I can’t wait to help plan your next big adventure! M

Rated 5 out of 5 stars

This was a flawless experience right…

This was a flawless experience right from the beginning, we had so many thoughts and ideas flowing around and Wolf took all of them and perfectly curated the most beautiful honeymoon for us. We couldn’t have been more happy with how everything went. We had the most gorgeous trip in Bali, we lived 1000 lives in those 10 days and we truly cannot thank Wolf and Out Of Office more for truly making this a bliss filled adventure that will be forever engrained into our souls.

September 9, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Kris! It has been such a pleasure working with both of you over the last year, and I cannot wait until we're talking about your next amazing adventure. Thank you again for all of your time and kind feedback. Our team in Bali loved having you and I am beyond thrilled for both of you. What a beautiful honeymoon! Wolf

Rated 5 out of 5 stars

We had a wonderful time

We had a trip to Scandinavia and Iberia. Millicent put together hotels, tour guides and transportation that was great. It really made things so much easier, pleasant and enjoyable. All of it was worth it in every way. We never would have been able to manage this on our own. We got to see so much more than we would have if we had done this on our own. Everyone we delt with at the hotels, the drivers and guides were friendly and welcoming. We really felt taken care of. A truly great service.

July 30, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi both. Thank you so much for your lovely review — I really enjoyed working with you on this spectacular itinerary. Looking forward to more success together in Southeast Asia! Millicent

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