I needed to exchange an order and contacted the shop via the email address on the back of the order form. I had a prompt and helpful reply, the same day as sending the message. Drew seemed like they g... See more
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Review summary
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Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
Company replied
Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
Company replied
Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding service,coupled with quick…
Outstanding service,coupled with quick no nonsense delivery.
What's not to love.
March 31, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
One of the few places your guaranteed…
One of the few places your guaranteed to get good rock shoes and indeed anything to do with climbing
March 31, 2026
Reply from Outside
Many thanks for your kind words.
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
I am happy with the service.
March 18, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
Reply from Outside
Many thanks for taking the time to leave us a positive review. If you want to drop an email to sales@outside.co.uk with any recommendations for alternative payment methods that you like to use, we would love to hear about them.
Everything was just perfect!
Everything was just perfect. The backpack I wanted was in stock and despatched quickly. It arrived on time and was exactly as described on the website. I would definitely buy from outside.co.uk and certainly recommend them to those looking to buy quality kit!!!
March 23, 2026
Reply from Outside
Many thanks for your kind words.
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
My favourite bricks and mortar…
My favourite bricks and mortar retailer. Especially love the Hathersage shop.
September 24, 2025
Reply from Outside
Glad to hear you enjoy shopping with us. See you in-store again soon we hope, but you're equally as welcome on our website.
Reply from Outside
Thank you for taking the time to leave such a nice review.
Reply from Outside
Many thanks for your kind words.
Excellent customer service
Speedy delivery, reasonable prices and excellent customer service. Definitely recommend.
February 27, 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Such an easy company to buy from
Such an easy company to buy from - Drew answerred all my questions practically immediately and the return of some shirts to be replaced by bigger ones was as easy as it could be. I will definitely be using them again.
March 19, 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Super service
Super service, excellent communication and super speedy delivery. My son's birthday gift arrived 2 days before the big day and he was absolutely over the moon with it. Will definitely use again.
February 25, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us and your son enjoyed his gift.
Excellent service quick delivery…
Excellent service quick delivery wouldn’t hesitate to use again
February 27, 2026
Reply from Outside
Many thanks for your kind words.
Fantastic prices and excellent service
Really good price for my Patagonia sweatshirt and excellent service. Free and fast postage as well. Really happy and will definitely shop at Outside again.
February 24, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Amazing customer service.
Amazing customer service.
The sale item I ordered turned out to be out of stock.
I was offered a newer model at the same price which I accepted.
I explained that i was concerned that the delay would mean that i wouldn't recieve the item in time before i was off on holiday.
It was promptly despatched on 48 hour delivery as a result.
Every communication was friendly & helpful. No faceless big company, AI or standard messaging here.
What more could they have done?
February 23, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review. We're all real people here, and enjoy working for a small independent (family owned and run) company.
My 2nd time using Outside justified the…
My 2nd time using Outside justified the 5* review I gave the first time - great value, prompt delivery, clear communication. Can't rate highly enough.
February 27, 2026
Reply from Outside
Many thanks for taking the time to leave us another 5 star review
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