I needed to exchange an order and contacted the shop via the email address on the back of the order form. I had a prompt and helpful reply, the same day as sending the message. Drew seemed like they g... See more
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Review summary
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Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
Company replied
Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
Company replied
Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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5* Product selection and Service
Excellent product selection and customer service. Many thanks.
May 5, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Outside delivers on all fronts.
Excellent customer service ensuring we got the colour we wanted - even when it wasn’t a set option!
Cheapest price and free delivery!
Will definitely make future purchases.
April 27, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
THE place for outdoor gear
Rory and team are so knowledgeable and helpful. I needed a load of gear for an upcoming alpine trip and I got a lot of really good advice on what would work and not, with no hard sell. Would 100% buy again from Outside when the need arrives.
May 16, 2026
Unprompted review
Reply from Outside
Glad to hear you enjoyed shopping with us. We will remain a brick and mortar store above anything else for this exact reason. See you again soon we hope.
Great service
Great service, friendly, knowledgeable and helpful advice. I bought 3 pairs of glove of different sizes and returned 2 for credit which was processed super quick,
April 28, 2026
Reply from Outside
Many thanks for your kind words.
Always a great buying experience
Great website, simple and clear to use. Good choice of products & very competitive pricing.
April 28, 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Excellent all round.
Outside provide excellent, impartial advice on a professional basis I.e. not just to make a sale.
The Ohmega is a useful piece of kit for a weight difference between the climber and belayer. I tested this out in Costa Blanca last week and it worked as described.
I would recommend for those situations where there is a 10kg+ difference, in my case, there was ~30kg and, as above, it worked brilliantly to protect the climber and give the belayer an easier time.
Not a cheap item but you don’t mind the cost when you’re 30m up a sport route in a remote crag.
April 27, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us. You should be able to leave a product review on the product page, but I will also see if we are able to port it across.
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Cracking price and fast delivery
Cracking price, fast delivery - couldn’t ask for more..
April 22, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Quick delivery service.
Very easy to navigate the website and easy to order. Very quick delivery via Royal mail, efficient. Nice to have a good experience with a well known company.
April 22, 2026
Reply from Outside
Many thanks for your kind words.
Reply from Outside
Glad to hear you enjoyed shopping with us. We will remain a brick and mortar store above anything else for this exact reason. See you again soon we hope.
Reply from Outside
Thank you for taking the time to leave such a nice review.
Fast and efficient
Good all-round no problems, arrived safe and quick.
Great price perfect
April 7, 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Great service and price
April 7, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Mountain Equipment jacket repair
I had a failed zip on a Mountain Equipment Tupilak jacket and the after sales service from both Outside and Mountain Equipment was superb. The zip was replaced under the Mountain Equipment lifetime warranty, free of charge, quickly and efficiently. Once the jacket was back at outside, it was posted out for delivery the following day. Thanks to everyone involved in the repair. Great Job and Great Service!
March 30, 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you again soon.
TLC for walking boots.
Product (Nikwax cream) exactly as ordered, reasonable delivery time, lower price than outdoor shop. All seems good to me.
April 7, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
Excellent customer service and product.
April 7, 2026
Reply from Outside
Many thanks for your kind words.
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Order arrived quickly and as…
Order arrived quickly and as advertised. Thanks for a good service and price.
March 30, 2026
Reply from Outside
Many thanks for your kind words.
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