OUTsurance Ireland Reviews 

11,574
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Company replied

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Company replied

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Company replied

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,574)

8,372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service …

Price was good better than my last insurers staff very helpful ,very satisfied.

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the 5-star review!

Rated 4 out of 5 stars

Nice staff.

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave a review! We’re happy you had a good experience and always welcome suggestions on how we can make it even better.

Rated 4 out of 5 stars

Friendly staff

Very easy going and nice guys to chat with, good sense of humour.

August 18, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the 4-star rating! We’re glad you were satisfied, and we’re always working to deliver a 5-star experience.

Rated 5 out of 5 stars

Good service

Good service, got a call from a lovely Gentleman who went through everything with me. Rang me back as few days later as agreed and with an excellent price for my insurance

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the positive feedback!

Rated 5 out of 5 stars

Good communication and a great…

Good communication and a great price.lots of information and very polite. Thanks mert.

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re pleased to know you had a smooth experience.

Rated 5 out of 5 stars

Extremely happy with your service it's…

Extremely happy with your service it's my first time to go with you as an insurance company and your service has been absolutely unbelievable thank you so much

August 17, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the rating!

Rated 5 out of 5 stars

Process simple and straightforward

Process was very straightforward over the phone. Representative was able to answer questions easily and followed up quickly and effectively.

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you! We're committed to continuing to provide great service.

Rated 5 out of 5 stars

Our OUTsurance agent

Our OUTsurance agent, Luke, was amazing in providing us with quotes and tailoring policies that were fit for our purposes.

August 18, 2026
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Reply from OUTsurance Ireland

We truly appreciate your support.

Rated 5 out of 5 stars

I tried a number of companies about my…

I tried a number of companies about my car insurance, each more excessive than the other.Until I called OUTsurance and spoke with Joshua who was very knowledgeable and helpful. Even better, By the end of the call I was saving 200 euro and I was delighted to have contacted OUTsurance. Keep up the good work and keep your prices truly affordable

August 17, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your positive feedback!

Rated 5 out of 5 stars

Easiest insurers I've ever dealt with 💯

I got an amazing price from Craig when I got the call back after filling out the quote form. He was extremely helpful the whole way through the process. And, because I had to get details of the named driver on my policy, it was always Craig that called me back at the times that suited me best. This meant I didn't have to repeat everything I had already said to a different agent with each phone call.
It makes such a difference knowing that when I ring, I will get to speak to the same person every time.
And got over €300 knocked off the quote my previous insurer had given me! Win, win 🏆 🙌

August 18, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It's great to know you're happy with our service.

Rated 5 out of 5 stars

New customer to Out!

The customer service agent was extremely friendly, courteous, understanding and helpful, calling me back as promised, promptly and in an efficient manner.
This is my initial insurance policy with Out and I am hopeful that any further interactions into the future will be as smooth a process.
I am also hopeful that the additional competition in the market, will at some point ensure that pricing is competitive.
Out's advertising campaign is entertaining, creative and captures one's attention.

August 10, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Abbey who is the lady helping me was…

Abbey who is the lady helping me was very courteous,helpful, professional & progressive. I would recommend Outsurance to all in the for house & car insurance.

August 18, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

I got an excellent competitive quote…

I got an excellent competitive quote for home insurance from a very helpful OUTsurance agent. I hope to have a similarly positive experience when I renew my car insurance next year.

August 13, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the great review!

Rated 5 out of 5 stars

The chap I spoke to was extremely…

The chap I spoke to was extremely entertaining and positive as he got my quote that I instantly accepted it was a great and thoroughly pleasing experience

August 17, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks so much! We're happy to hear everything went smoothly.

Rated 5 out of 5 stars

Gavin sales rep was amazing!

Gavin sales rep was amazing!
Start to finish made it an easy and simple process. Guided me through options clearly and got me a great deal.

August 6, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the glowing review.

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