OUTsurance Ireland Reviews 

11,572
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Company replied

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Company replied

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Company replied

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,572)

8,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This company is giving choice without…

This company is giving choice without too much fuss.All details asked has purpose and not too difficult to reply to.
Yes,very happy with selecting Out Ins.

August 10, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the great rating! We're glad you had a positive experience and we’re always looking for ways to improve even more.

Rated 5 out of 5 stars

All good

All good
Good customer support
Price is good

August 17, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the 5-star rating!

Rated 5 out of 5 stars

Car insurance review

Being able to speak with someone on the phone , Henry and another person whose name I can’t recall

August 10, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're glad you had a positive experience with us.

Rated 5 out of 5 stars

It was a simple quotation process

It was a simple quotation process , the agent was polite, speedy, and extremely pleasant, the quotation came in €190 less than my previous insurer, documents available on line immediately

August 10, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We truly appreciate your support, thank you for the great review!

Rated 5 out of 5 stars

Sleep well

You can relax knowing your home is insured in case anything happens .you can sleep well

August 7, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks so much for the 5 stars!

Rated 5 out of 5 stars

The operator Luke

The operator, Luke, made my experience so easy, it felt personal, yet professional & I was given a great quote.

August 13, 2026
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Reply from OUTsurance Ireland

We’re happy we could assist with your insurance needs.

Rated 5 out of 5 stars

Straight forward

Straight forward , very easy to deal with over the fone ! And most importantly great price !

August 7, 2026
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Reply from OUTsurance Ireland

Your feedback means a lot.

Rated 5 out of 5 stars

Most pleasant insurance sign up I've…

Most pleasant insurance sign up I've had in 15 years of driving. Had a nice chat with John - quote came in at €380 for better cover than my previous insurer AXA who were trying to charge €490. Happy so far

August 15, 2026
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Reply from OUTsurance Ireland

Thanks for choosing us!

Rated 5 out of 5 stars

it was the most cost efected quote that…

it was the most cost efected quote that i got .and if you can improve on the price at renual it will show the comitment to thecustomers
thanks brendan

August 14, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re grateful for your trust in our service, thank you for the excellent rating!

Rated 4 out of 5 stars

very good

was talking to alan first ,he set up all deals for me ,so pleasant on the phone ,got great quote for car ,house insurance same as other company ,Didnt buy straight away as i wanted to talk to my husband about it ,When i called back i wanted to talk to Alan again but got David who said he was too busy to talk to me ,This is why you lost a star I had gone through all the questions and all Alan needed was a driver number and the age my husband got his full licence .but David started going through all that again ,was a bit annoying and i told him i had answered all that the day before .However David was pleasant enough and we bought house and car insurance and he posted relevant documents to us ,Was delighted with this because our printer doesnt behave itself a lot of the time .so yes very pleased overall

August 14, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate the 4 stars! If there’s anything we can do to make your next visit a 5-star one, please let us know.

Rated 5 out of 5 stars

It was altogether a positive…

It was altogether a positive experience. The representative I spoke to was both respectful and informative.

August 15, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re grateful for your trust in our service, thank you for the excellent rating!

Rated 5 out of 5 stars

Great value.

Great value.
Great customer service.
Pierre is awesome.

August 10, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It’s great to hear you’re satisfied with our service.

Rated 5 out of 5 stars

Highly Recommend

From start to finish, nothing was too much. There was a small issue but I was promised a call back and it was followed through very quickly and resolved. First time to use OUTsurance and would highly recommend to family and friends.

August 7, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave us a review. We’re always here to help!

Rated 5 out of 5 stars

Very easy and helpful to deal with

Very easy and helpful to deal with. Got an extremely good quote with a few options of how I could pay it.
Would definitely recommend to any of my friends.

August 7, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave us a review. We’re always here to help!

Rated 5 out of 5 stars

So easy to contact and deal with.

So easy to contact. No waiting for a long time to speak to an agent. Hugh was very very helpful pleasant and professional on the phone to me. Got a GREAT DEAL ON CAR INSURANCE. All done and dusted in a very short period of time. I hope to deal with OUTsurance next year. We'll done to all of you. Thanks for making it so EASY for me.

August 7, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Your support keeps us going.

Rated 5 out of 5 stars

Have told all my friends

Have told all my friends ..everyone's going to call when their renewal is due..incredibly easy and a human guide...

August 7, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the positive feedback!

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