Owen Drew England Reviews 

2,247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that the luxury products and beautiful candles make fantastic gifts for any special occasion. People also deeply appreciate the prompt shipping, efficient delivery service, and consistently helpful support provided by the dedicated team members. Consumers often highlight the exceptional product quality and long-lasting scents that easily fill their living spaces with warm, lovely aromas. Reviewers are particularly impressed by how reliable the online ordering process remains over years of repeat purchases. However, some customers also noted minor concerns regarding delayed delivery times, confusing tracking details, or occasional packaging condition issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the luxurious fragrances,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are always top tier... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting ultra-quick and prompt... See more

Service

People report positive experiences with service, consistently praising the quick, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order, consistently praising the quick delivery times and top-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

Rated 5 out of 5 stars

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

Rated 5 out of 5 stars

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

Rated 5 out of 5 stars

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more


Company details

  1. Perfume Store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,247)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor service

Ordered wax melts and paid £5.99 postage (shocking as the item is only small) and despite paying a hefty postage fee the item has still not arrived a week later. Poor service.

November 5, 2025
Owen Drew England logo

Reply from Owen Drew England

Hi Angela,
Thank you for taking the time to leave a review, I am sorry to hear that the service has not been what you expected, this is certainly not how our service normally is.

Our postage is based on size and weight and sadly the melts are too wide to be classed as anything less than a small parcel, which we agree is frustrating. Please may I ask that you email info@owendrewcandles.com and a member of our team will help locate your missing parcel and help fix this poor service.

Looking forward to hearing from you,

Kind regards,

Mike

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Rated 5 out of 5 stars

EXCELLENT

Excellent quality( as always) from a local business that puts the customer first.forget about the rest OWEN DREW is the best

November 1, 2025
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Rated 5 out of 5 stars

Lovely scents

Owen Drew scents are the best!
They make my house smell wonderful in a subtle way.
I get compliments from visitors all the time and now give his diffusers as presents.

September 30, 2025
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Rated 5 out of 5 stars

It’s always a pleasure to shop at Owen…

It’s always a pleasure to shop at Owen Drew, not only for the beautiful products but also for the warm welcome in the shop. Love the new Amalfi candle and room mist, but the Calm and Blaise room mists are hard to beat for their subtle and long lasting fragrance.

August 21, 2025
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Rated 5 out of 5 stars

Scent that lasts!

Brilliant service as always from all at Owen Drew. The new scent- Amalfi, is something else. Highly recommend it!

July 31, 2025

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