Owen Drew England Reviews 

2,247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that the luxury products and beautiful candles make fantastic gifts for any special occasion. People also deeply appreciate the prompt shipping, efficient delivery service, and consistently helpful support provided by the dedicated team members. Consumers often highlight the exceptional product quality and long-lasting scents that easily fill their living spaces with warm, lovely aromas. Reviewers are particularly impressed by how reliable the online ordering process remains over years of repeat purchases. However, some customers also noted minor concerns regarding delayed delivery times, confusing tracking details, or occasional packaging condition issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the luxurious fragrances,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are always top tier... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting ultra-quick and prompt... See more

Service

People report positive experiences with service, consistently praising the quick, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order, consistently praising the quick delivery times and top-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

Rated 5 out of 5 stars

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

Rated 5 out of 5 stars

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

Rated 5 out of 5 stars

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more


Company details

  1. Perfume Store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,247)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought gifts for friends

Bought diffusers, candle, soap & face cloth as gifts. They were received with delight. Everyone was delighted & love the calm fragrance. One recipient said the candle is high class & made her only want Owen Drew. Another friend said she could only buy Owen Drew in future as it’s spoilt her with regards to any other product.

July 26, 2025
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Rated 5 out of 5 stars

Gorgeous scent

The quality of their products are really superb and I took advantage of a promotion offer to purchase a reed diffuser re-fill. It was beautifully packaged and arrived quickly

June 30, 2025
Rated 5 out of 5 stars

A brilliant product that has sensational perfume!

It’s such a lovely show room and calming environment. Had lovely conversation with the owner and hope he does well as he deserves too. The product and presentation is of a high quality and it’s on my doorstop! Certainly needs celebrating and supporting!

June 30, 2025
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Rated 5 out of 5 stars

Long lasting Calm room mist.

Ordered a Calm room mist spray and the whole process was east from start to finish. Order arrived promptly and the item was securely wrapped. The spray is brilliant and the smell last for a very long time. Any visitors to our house always ask what that lovely smell is.

June 29, 2025
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Rated 5 out of 5 stars

Amazing products and leaves your home…

Amazing products and leaves your home smelling fresh for a long time. Staff go above and beyond to ensure you have the best experience that Owen Drew has to offer. I wouldn't choose anyone else.

May 12, 2025
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Reply from Owen Drew England

Thank you so much for your wonderful words and continued support. We are truly grateful.

Rated 5 out of 5 stars

Indulge in luxury!

First class service. Excellent luxury products and Arrived well packaged.

May 5, 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback. We are delighted you are enjoying your experience with us.

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Rated 5 out of 5 stars

The smell is amazing and lasts for…

The smell is amazing and lasts for ages.
Worth buying when on offer as very pricey.

April 22, 2025
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Reply from Owen Drew England

Thank you for your feedback, we are so pleased you are enjoying the fragrance. Your support means a lot to us.

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