Little bit over zealous and over-complicated with the security procedures to access the account. Can only pay in from ONE account (tried a £1 TEST PAYMENT but it was refused as was from my wife and I... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I'm not particularly techno savvy and got a little confused with accessing my account. Having sussed it out eventually I thought what a good way to do it, you can't be to careful with all these scamm... See more
Picked up the recommendation for the product I chose from MSE web page. (6 mth Fixed Term Bond - good rate of interest for my deposit). Process of opening my account was easy and straightforward. R... See more
I had difficulty logging into my savings account as my phone was professionally cleaned. Initially, I was informed by email that it would take five working business days to issue a new code. I was not... See more
Company details
About Oxbury Bank Plc
Written by the company
Oxbury Bank was founded to provide the food and farming industries with the funding and support that they need. We are extremely positive about the future of agriculture and the opportunities available for the sector.
Every pound saved with Oxbury goes to help farmers and the wider market produce food, preserve the countryside and deliver a positive impact to the rural economy. We’re a bank that wants to see farming businesses thrive, together we can make that happen.
For most banks, farming is only a small part of their business. At Oxbury, it is what we do.
Contact info
United Kingdom
- www.oxbury.com
4.5
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to open account and customer…
Easy to open account and customer service was very good when I needed advice.
February 12, 2026
Really helpful staff on the helpline
February 3, 2026
Quick and easy
We wanted to transfer funds and the process with this bank was very quick and a painfree process
October 10, 2025
Don’t waste your time they rate is too…
Don’t waste your time they rate is too low used to be good but just don’t look after you Tesco’s pay 4% instant access
April 1, 2025
Reply from Oxbury Bank Plc
Hello,
We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We’ve sent you an email, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.
Many Thanks,
The Complaints Team
Excellent app
Very straightforward and clear to understand questions during the opening of the account process
February 3, 2026
Received an email telling me that I…
Received an email telling me that I hadn’t deposited the prerequisite amount in my new account although this was undertaken and proven
February 8, 2026
Reply from Oxbury Bank Plc
Hello,
We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We’ve sent you an email, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.
Many Thanks,
The Complaints Team
A happy experience.
The whole process from deciding to invest in the 6 month bond you had on offer to putting money into the bond was straightforward and quick. Communication was swift - it gives confidence. You are now on my radar!
February 8, 2026
Really easy to use mobile app
Really easy to use mobile app
great rates and easy to manage accounts
February 2, 2026
Choice of great savings rates and excellent customer service
Excellent customer service. Clear and accurate information on website, in app and via email. Great choice of very competitive savings rates.
February 4, 2026
New customer, happy thus far
My experience of setting up my account merits, in itself, a 5 star rating.
I've given 4 stars because of personal preference: I don't like having the app on my smartphone for security reasons - I'm fine with online banking run from my desktop and using a smartphone just to receive authentication codes, but that isn't available here.
Even so, if all continues as it's begun, I'll be happy to keep using Oxbury.
February 2, 2026
Straight forward to open
January 26, 2026
A very competitive rate
A very competitive rate. Easy to set up the account prior to deposit. Questions were answered quickly and thoroughly. Depositing money was straight forward and confirmation that it was in the account arrived almost immediately.
February 2, 2026
Had a small problem with connecting…
Had a small problem with connecting tablet and phone. Quick response from Oxbury with clear advice which sorted the problem immediately
January 30, 2026
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