OYO Rooms Reviews 

Super service

**Update Monday 24 August:
Still no response. My original review here was on the 9th August, 15 days ago. No email reply to my ticket (Ticket ID: 7090634788), just a reply to this Trustpilot review saying "we are looking into it". What is there to look into for this long??

**Update Thursday 20 August:
If you do not respond with an email confirming my refund of the *full* amount for both bookings (HWNV5767 and RHYY2696) within the next 5 working days, I will be forced to submit a claim with the County Court against OYO ROOMS AND HOSPITALITY UK LTD.

** To anyone reading this who is also experiencing delayed refund payment from OYO or non-confirmation of full refund payment from OYO: if you would like to make a joint claim together, please reach out to me on yasmiinlegal-requests @ yahoo.com.

UPDATE Tuesday 18th August:
They have replied to both my review here and my Google review saying that they will look into it urgently but it's been 7 days and zero email or call received from OYO. I also have not been refunded for the £320 booking (ID: RHYY2696), despite receiving a cancellation email.
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Original complaint:
Summary: I cancelled the original booking and then re-booked minutes later, but only received a partial refund on the first booking! I have now cancelled the second booking due to non-communication from the hotel by phone or email, but they have not issued me any refund for the second booking.

What I want from OYO: refund me the *full* amount for both bookings (HWNV5767 and RHYY2696) and confirm this in writing.
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I booked a hotel stay at an OYO hotel for Friday 28th-Sunday 30th August (£236, booking ID: HWNV5767). I needed to modify the booking to add an additional day but then I couldn’t see a way to change the booking so I cancelled the original booking and then re-booked for Friday-Monday (£320 booking ID: RHYY2696).

I’m really confused as to why there is any cancellation charge (listed in the cancellation email they sent me as £16 "cancellation charge") leaving me with the £220 partial refund they sent me today. When I made the original booking I saw “free cancellation” clearly stated next to the booking details and “100% refund” in the guest policies section. I have since re-checked the OYO booking page and it still maintains a 100% refund policy if cancelled before 9am on 25th August.

They have not responded to my WhatsApp, Instagram, or Facebook messages, nor my emails or my phone calls. For the phone calls, I only got through to one agent after calling more than 5 times and then that agent left me on hold for almost 40 minutes before the line went dead.

Their chat function online is just a bot - there is no option to speak to an agent about my refund amount. I’m so confused as to why this is happening and I'm scared about having the other booking with them since they're still not responding to me. I've never had an issue with a refund from another company before.

What I want from OYO: refund me the *full* amount for both bookings (HWNV5767 and RHYY2696) and confirm this in writing.

I booked online. I paid in advance. When I got there there was no accommodation. They rented my room out to someone else. I did not get a refund. I arrived 1:00 a.m. August 1st I was in the middle of nowhere. Luckily I rented the car from the airport. Customer service in person and online was very poor. No one took responsibility online and in person no customer, The policy and their guidelines was not honored safety of their customer is jeopardized. Communication and feedback is locked in. No honesty, no integrity, no transparency. I recommend if you had to use this hotel because it's closed to the venue. Make sure you go in person and book the worries. You could call defend for yourself in the middle of nowhere in the city where you don't know anyone. Please don't make the same mistake. I did again. Do not book and pay for a reservation in advance with this vendor

Hotel was shut down, closed, locked. Do you understand? Apparently they don’t. They’re refusing my refund! Scam!

Rooms and bathroom are kept very clean. It is a nice fragrance when you enter the room. The staff are very friendly. They are very helpful. It's a very nice place except that there is no parking area.

I have done review and it came back failed so it’s a waste of time!

myself and several family members had booked into an OYO hotel for a wedding.
2 of my family had their bookings cancelled without being informed only finding out when they contacted the hotel to ask about an early check in and were then told the booking had been cancelled for no apparent reason.

being concerned that my booking had also been cancelled i called OYO.
the gent on the phone was very helpful and put me through to the front desk of the hotel but there was no answer.
the second time i called i got through to a very convincing AI chat bot.
i got the number for the hotel, called, no answer.

i have since been calling OYO to get through to someone to confirm my booking but now the phone is ringing for approx 1 min before silence. i hang up call again the same thing happens. i have been doing this for 30 minutes.

the standard of human customer service is diabolical.
i don't even know if the hotel will actually be any good based on the experience i have had just trying to confirm my booking.

i will never be booking a hotel with OYO again.

I’ve been trying to cancel my booking without success for the past two weeks. The cancel booking link within the email confirmation is useless. I’ve been going around in circles, for the cancelation to be confirmed, it sends a OTP, which is never recognised. I ask to speak to an agent, and it gives a number to call. The number is an automated service and refers you back to the website. I’ve emailed the email address provided on the OYO website, which has been returned to sender, as the email address is not found. I’ve called the hotel directly and they have advised that they will try to cancel from their end, but can’t guarantee it’ll work. Why is it so hard to cancel!!!
If there is an OYO agent reading this. Please can you cancel my booking? Booking Ref: C8ZP0699

just horrific. i didn't realise i had confirmed a hotel. I was merely looking. I cannot cancel on the site as it didn't come up says error. Every number i ring is to a dead end - SHOULD BE CANCELLED - awful compay

Update:
In addition to this review, I posted to twitter. Between the two, I got the attention of someone and have now been refunded my money (minus a small service fee). I will still never use Oyo again. If you have troubles, tweet about it. Public shaming seems to work.

Original review:

There should be an option for negative stars.
May 29th I tried checking in for a reservation I had made less than an hour before. The man at the desk refused to let me check in.

First he didn't have any rooms on the first floor (I had a cane). He actually was shaking his head as I walked in. The he saw my husband smoking in the parking lot and said he couldn't smoke in the building. After more scrutiny of my husband, I was told we could not stay there.

He could not refund my money, I had to call Oyo and he would let them know that I tried to check in, so I could get my refund.

It is now August 9th, and since my reservation was for 8 nights, even though it was a cheap motel, it was a hefty total. I have called Oyo multiple times, each time thanked for my patience and told things would work out, just let them escalate. Each time, I receive an email telling me that they investigated but are denying my request for refund.

The man at the hotel said to call Oyo when I left to see if they could get me into another location. I tried, and was disconnected numerous times.

Only after calling the number in India did I speak with someone, but was disconnected before finishing the call and getting any relocation or refund confirmation.

Terrible, terrible booking company. I am still out hundreds of dollars and continue to reply to their denial emails with demands for further escalation.

I reserved a hotel room through oyo. The dates of my trip changed and I contacted them to cancel the reservation. After a lot of phone calls I finally got a hold of a person. He canceled the reservation and told me I would get a refund. I had paid through PayPal and Oyo fought the charge back and PayPal agreed with Oyo. I was out of $160. I've talked to several people and everone of them was rude. Oyo is crooked and I will never use them again.

nice great property reception staff master albin bro was awesome and very helpful nice experince and very helpful property

Anacapri in Falmouth, advertised as a luxury hotel.booked for 2 nights but only stayed 1 night. Room es small, cramped, very dated, the bed very uncomfortable. Breakfast was not good, egg ok but bacon, kept warm do rubbery. The reviews were good on the hotel but feel they were not genuine. The location is good, but needs a refurb. When I complained I was told it was not a hotel as they didn’t serve an evening meal. For the remainder of our stay we found an excellent hotel.

Booking Process and availability of rooms

I booked a room a week in advance and due to a change in my schedule, attempted to cancel the reservation 5 days prior to the booking. I called the customer service number for cancelling reservations line 4 times over 3 days and no one picked it. It sounded like a disconnected or non-operative number with no message provided. This hotel's management is operating a scam that doesn't allow you to change/cancel reservations. Along with all the other horrible reviews this chain gets for reliability and cleanliness, I would strongly advise people to avoid the OYO chain at all costs. Let the Buyer Beware!

Booking reference RZR79628

I have changed my plan and have to cancel this booking. However, I kept being stuck for two days since I never received any '4-digit code'. I have tried everything, but without exception, I still had to enter this verification code that I could never receive.

This is my second draft, OYO had it taken down on a technicality, im rewriting this because everyone needs to be aware of how corrupt OYO rooms/hotels are.
I booked a room at OYO la spada boutique hotel for my girlfriend her father and two children via my booking.com app,I paid £342.75 for a family room from 15th to 17th may, booking ref: 5649625888, when my girlfriend and her father arrived at the property it was a building site, under construction, the toilet wasn't even installed and the place stunk of raw human sewage, I have pictures to prove this, naturally my girlfriend and her father refused to stay there, the owner Hamza promised my girlfriend that a full refund will be authorised and sent back, I contacted Oyo for a refund, they told me they needed authorisation from the property owner Hamsa before issuing a refund, 6 weeks I was backwards and forwards constantly on the phone asking Hamsa to send confirmation, and he did after I said I would drive up to the hotel 4 hours away to collect my money in person, so then Oyo had the confirmation from the owner for a refund but then decided not to pay the refund with no explanation or reason, I believe oyo rooms/hotels have 86% one star reviews on trust pilot, mostly from refusing to refund people's money, as there's no governing body or ombudsman for hotels in the UK at the moment, I believe oyo are stealing (refuse into refund) as much money as they can before the proverbial shutters come down, I did raise a theft/fraud case through my banking app, but we shall see, please do not book with or trust this company, it is blatantly obvious what they are doing, and we really need some governing bodies for hotels in this country, this sort of corruption and crime cannot carry on !! Oyo will respond to this review being very apologetic and coming across as very helpful and friendly, asking for more information so they can look into it and help sort it all out for me,
this is all smoke and mirrors ( Lies) to make them look good, the reality is they have no intention of giving back what doesn't belong to them, they have all the information they need to give my money back but this is how deceitful and crooked they are, be very aware of OYO !!

Had a good time in the hotel. Room were as per expectations. Cleaning was done whenever requested

the hydrabad room was very worst. have a sudden visit. ts like lodge and no cleanness at all. ,
nagpur was awasome. appreciated.
again the rewa hotel is also a lodge, and they are cheating with customers. check the google review photos. they kept Ac room but when reached they gave non ac that too with the rooms are really in bad condition. since it was heavy rain and was very tired they asked me to cancel the booking and pay directly to hotel. if you want i can share the payment details as well. this is the worst room i ever booked in my entre booking. they have another hotel, they kept the photo of that hotel on your app and this is different. please have a check on same. i can share you details

Comfortable, and smooth checking also