Hotel demanded extra (400rs) for early checkin even though the booking page mentioned it was complementary after 10 AM. The floor was not cleaned, the amenities were not present in the room so i... See more
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DO NOT TRUST THIS COMPANY! I booked 23rd June but couldn't stay because of their error. Now 28th July and after many chases, no refund! Today they claim that my details had disappeared. THIS IS... See more
Company replied
Update: No reply here. Rang hotel direct. Found my reservation but had to ring back in an hour and they confirmed it would be cancelled. What a stress and hassle though. Never again! Had an... See more
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For Oyo: booking ref T1B50864 Reading other reviews this is a pattern! Booked Sunday Burford Bridge Hotel with full cancellation option but now struggling to get my refund paid despite two emails an... See more
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Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.7
Bad
2K reviews
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Terrible company
Update:
No reply here. Rang hotel direct. Found my reservation but had to ring back in an hour and they confirmed it would be cancelled. What a stress and hassle though. Never again!
Had an email today from Trustpilot saying OYO needed more details?!
I was only looking next thing I have a reservation for 3 nights. Free cancellation but how hard is it to cancel? Reading other reviews everyone has the same issue. I am trying to cancel but the code never arrives.
Please cancel this booking!!
Worse booking process ever!!
Reference: W5CG5990
August 12, 2026
Unprompted review
Reply from OYO Rooms
Hi, we understand how stressful and inconvenient this experience has been, especially when you were trying to cancel within the free-cancellation period. We’ve noted your booking ID and are checking the matter with the concerned team. We’ll get back to you with an update as soon as possible. ~RN
Worst peiple at super o collection by…
Worst peiple at super o collection by erragada formerly
Golden gate . They dont give proper proper towels
If asked also they forgets only thing they knock you for checkout even uses foul languages
Dear Customer,
Thank you for choosing *OYO*. Your booking for Super Collection O Erragadda Metro Station Formerly Golden Gate is confirmed.
*Booking Id*: YDUY6936
*Check-in Date & Time*: 08 Aug, 12:00 PM onwards
*Checkout Date & Time*: 10 Aug till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 3 guests
*Address*: Plot No. B36-B37, Sanath Nagar, Industrial Estate, Sanath Nagar, Hyderabad
*Reception Contact*: +918035295721
*Please Note* - You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original ID (Photocopy not accepted) for cross verification. Couples are welcome.
*OYO employees will never call you to ask for the payment, and your booking will only be cancelled on your request*.
Wish you a pleasant stay!
Team OYO
August 8, 2026
Reply from OYO Rooms
Hi Partha, we attempted to connect with you to understand and address your concern and sincerely apologize for any inconvenience caused. However, the call was disconnected while we were discussing the matter, and despite making further attempts, we were unable to reconnect with you. As we could not obtain confirmation or further details regarding the specific concern, we are closing the case for now. Should you wish to share any additional information or require further assistance, please feel free to reach out to us, and we’ll be happy to assist you. ~UC
Wrongly charged Early check in amount
Hotel demanded extra (400rs) for early checkin even though the booking page mentioned it was complementary after 10 AM.
The floor was not cleaned, the amenities were not present in the room so i asked for towel and they only gave one at that time even though the booking was for 2 people. The mattress was reversed i think as i could easily feel the springs on my back.
Edit 1:
Booking ID : PLYA5323
Edit 2:
Oyo reached to me to offer half of it as reimbursement and asked if i can edit the review, which i declined.
July 2, 2026
Reply from OYO Rooms
Hi, as checked, our team has connected with you for your assistance and addressed your issue. Please do write us back for any further assistance. ~dc
The oyo rooms photos are all outdated…
The oyo rooms photos are all outdated as per your app, and not as per the room we book.
August 5, 2026
Reply from OYO Rooms
Hi Omair, we sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide. As checked, our concerned team tried calling multiple times, but couldn't connect with you. Our team has sent an email. Please go through it and share the required details so that we can assist you further. ~Arsh
Booking process was smooth
Booking process was smooth. Room was also very nice and comfy.
June 26, 2026
Reply from OYO Rooms
Hi, thank you for your wonderful feedback! We’re delighted to know that the booking process was smooth and that you found the room nice and comfortable. Your kind words mean a lot to us, and we look forward to welcoming you again! ~dc
Reply from OYO Rooms
Hi, thank you for your feedback! We’re glad to know that you had a satisfactory experience. We appreciate your suggestion regarding more flexible check-in and check-out timings and will certainly take it into consideration as we continue to improve our guest experience. ~dc
Very Good 👍🏻.
August 5, 2026
Reply from OYO Rooms
Hi, thank you for your wonderful feedback! We’re delighted to know that you had a very good experience. Your support means a lot to us, and we look forward to welcoming you again soon! ~dc
Very bad room that is very cheap AC not…
Very bad room that is very cheap AC not cooling washroom very dirty room is very very dirty blanket very big dirty very bad smell
August 5, 2026
Reply from OYO Rooms
Hi Rehan, we’re truly sorry to hear about the condition of the room and the issues you experienced with the AC, washroom cleanliness, bedding, and unpleasant odor. As we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~UC
Reply from OYO Rooms
Hi Santosh, we’re sorry to hear that you had difficulty receiving your bill and connecting with our customer care team. As checked, we have now shared the invoice with you via email. Kindly check your inbox, and please feel free to reach out to us if you have any further questions or require any assistance. ~UC
Reply from OYO Rooms
Hi Atreyee, we are disheartened to come across how you feel about us. We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~UC
Reply from OYO Rooms
Hi Dheeraj, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC
Appaling customer service
Appaling customer service
Literally the worst experience
August 12, 2026
Unprompted review
Reply from OYO Rooms
Hi Aimee, we sincerely regret to hear about your disappointing experience and understand how upsetting it must have been to receive service that did not meet your expectations. Kindly share your Booking ID along with your contact details, so that our concerned team can locate the reservation, review your concerns, and assist you further with the appropriate resolution. ~UC
Booked hotel room through Expedia and…
THIRD UPDATE. Still no reply from OYO. Called the centre many times in the past weeks and spoke with different advisors; all polite, all with the same retoric: "I am sorry", "I understand", "My team is working on this" etc...but still no solution. Apparently, the complaint is with a team that can't be contacted...etc. Useless. Was told a bunch of lies too..."you shoulh get a reply next Tuesday, then is next Monday or by the weekend". ARGHHH!!!! SECOND UPDATE. I will NOT write my contact details here for obvious reasons. You already have my e-mail address following the written complaint made weeks ago. FIRST UPDATE. The booking ID has been provided by e-mail and by several (frustrating) phone calls to OYO. Your call centre is the opposite of helpful. Booking ID (once more) is: 2508660438. INITIAL POST. Booked hotel room through Expedia and pre paid weeks in advance. Arrived at the hotel and the manager demanded an extra £20. He said that we had not paid enough for him to make a profit. He basically refused to honor the booking. We had to look for another place to stay as we felt bullied. Consequential loses were incurred. Expedia closed our file as they could not contact the hotel. OYO seem to ignore emails and calls. Frustrating. We are still fighting this issue.
July 18, 2026
Unprompted review
Reply from OYO Rooms
Hi Ana, we sincerely regret the distress and inconvenience you experienced, especially after arriving at the property with a prepaid booking made through Expedia. We understand how upsetting it must have been to face an additional payment demand and ultimately be unable to stay at the booked property. We’d like to have this matter reviewed thoroughly. Kindly share your Booking ID along with your contact details, so that our concerned team can locate the reservation, investigate the matter, and assist you with the appropriate resolution. ~UC
Fantastic hotel
Fantastic hotel , this is my second visit previous owner was not maintaining the hotel neatly , the new managment is taking care of guest like anything , neat hotel best hotel. budget friendly
August 5, 2026
Reply from OYO Rooms
Hi Arun, Thank you for your wonderful feedback! 😊 We’re delighted to know that you enjoyed your second visit and noticed the positive changes under the new management. It’s great to hear that you found the hotel neat, well-maintained, guest-friendly, and budget-friendly. Your appreciation truly motivates us to continue delivering comfortable and memorable stays. We look forward to welcoming you again soon! 🌟~UC
dissatisfaction
Nowadays, OYO means Brothel. I am writing to express my strong dissatisfaction with OYO hotels. Recently, I have encountered numerous difficulties due to the poor quality and questionable environment of these establishments. The standard of these budget accommodations has fallen significantly, causing serious inconvenience during my travels.
July 4, 2026
Reply from OYO Rooms
Hi Kamal, We’re sorry to hear that your recent experiences have left you disappointed. We understand your concerns regarding the quality and environment of the property, and we take such feedback seriously.
Please share your Booking ID, registered contact number, registered email address. We’ll review the matter with the relevant team and do our best to assist you.~Dia
There a lots of bad reviews
There a lots of bad reviews, but that isn't my experience.
I booked a room but had to cancel it yesterday due to a change in plans. I deducted one star as the online portal does not work, the OTP is never recevied so you can't actually cancel online. However, after a quick phone call it was cancelled and I already have a refund.
Very quick refund. It would be 5 stars if the website made it easier to cancel.
August 10, 2026
Unprompted review
Reply from OYO Rooms
Hi John, thank you for sharing your detailed feedback! We’re delighted to know that, despite the difficulty you experienced with the online cancellation process and OTP, our team was able to assist you promptly and that you received your refund quickly. We truly appreciate your positive feedback and your valuable suggestion regarding the cancellation experience. Your feedback has been noted and will help us work towards making the process more seamless and convenient. We hope to have the opportunity to provide you with a smooth 5-star experience on your next stay!~UC
Reply from OYO Rooms
Hi, we are thrilled to know that you are satisfied with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your accommodations, and for more amazing experiences!~UC
Charged a cancellation fee despite a "free cancellation" policy
**Update Thursday 20 August:
If you do not respond with an email confirming my refund of the *full* amount for both bookings (HWNV5767 and RHYY2696) within the next 3 working days, I will be forced to submit a claim with the County Court against OYO ROOMS AND HOSPITALITY UK LTD.
** To anyone reading this who is also experiencing delayed refund payment from OYO or non-confirmation of full refund payment from OYO: if you would like to make a joint claim together, please reach out to me on yasmiinlegal-requests @ yahoo.com.
UPDATE Tuesday 18th August:
They have replied to both my review here and my Google review saying that they will look into it urgently but it's been 7 days and zero email or call received from OYO. I also have not been refunded for the £320 booking (ID: RHYY2696), despite receiving a cancellation email.
------------------------------------------------------------
Original complaint:
Summary: I cancelled the original booking and then re-booked minutes later, but only received a partial refund on the first booking! I have now cancelled the second booking due to non-communication from the hotel by phone or email, but they have not issued me any refund for the second booking.
What I want from OYO: refund me the *full* amount for both bookings (HWNV5767 and RHYY2696) and confirm this in writing.
------------------------------------------------------------
I booked a hotel stay at an OYO hotel for Friday 28th-Sunday 30th August (£236, booking ID: HWNV5767). I needed to modify the booking to add an additional day but then I couldn’t see a way to change the booking so I cancelled the original booking and then re-booked for Friday-Monday (£320 booking ID: RHYY2696).
I’m really confused as to why there is any cancellation charge (listed in the cancellation email they sent me as £16 "cancellation charge") leaving me with the £220 partial refund they sent me today. When I made the original booking I saw “free cancellation” clearly stated next to the booking details and “100% refund” in the guest policies section. I have since re-checked the OYO booking page and it still maintains a 100% refund policy if cancelled before 9am on 25th August.
They have not responded to my WhatsApp, Instagram, or Facebook messages, nor my emails or my phone calls. For the phone calls, I only got through to one agent after calling more than 5 times and then that agent left me on hold for almost 40 minutes before the line went dead.
Their chat function online is just a bot - there is no option to speak to an agent about my refund amount. I’m so confused as to why this is happening and I'm scared about having the other booking with them since they're still not responding to me. I've never had an issue with a refund from another company before.
What I want from OYO: refund me the *full* amount for both bookings (HWNV5767 and RHYY2696) and confirm this in writing.
August 9, 2026
Unprompted review
Reply from OYO Rooms
Hi Yasmin, we apologize for the delay and inconvenience. Your concern is important to us and we assure you we're working on resolving the issue as quickly as possible. ~SP
Poor device, Do not book on line, don't pay in advance
I booked online. I paid in advance. When I got there there was no accommodation. They rented my room out to someone else. I did not get a refund. I arrived 1:00 a.m. August 1st I was in the middle of nowhere. Luckily I rented the car from the airport. Customer service in person and online was very poor. No one took responsibility online and in person no customer, The policy and their guidelines was not honored safety of their customer is jeopardized. Communication and feedback is locked in. No honesty, no integrity, no transparency. I recommend if you had to use this hotel because it's closed to the venue. Make sure you go in person and book the worries. You could call defend for yourself in the middle of nowhere in the city where you don't know anyone. Please don't make the same mistake. I did again. Do not book and pay for a reservation in advance with this vendor
August 1, 2026
Unprompted review
Reply from OYO Rooms
Hi Angela, We're truly sorry to hear about this experience. We understand how concerning it must have been to arrive late at night and find that your prepaid reservation was not honored, leaving you without accommodation. We sincerely regret the inconvenience caused.
Please share your reservation/booking ID, registered contact number, registered email address. We'll review the matter thoroughly with the relevant team and do our best to assist you with an appropriate resolution.~Dia
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