Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more
Company replied
The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more
Company replied
Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more
Company replied
Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Mike D 4094 attended my home today to…
Mike D 4094 attended my home today to repair my washing machine.
He was polite and informative
He left my property exactly as he found it.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Dishwasher Repair
We had an amazing visit today from Mike D 4094 to fix our dish washer. He was fantastic. He was on time and fixed it quickly. He even talked us through why it happened and how we could avoid it in the future. It was very much appreciated! Thank you so much!
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Robert was very good in his job and…
Robert was very good in his job and repair work and effective pump dryer where I had number of other engineers not fixing or solving problems with both appliances also giving extra information regarding care of the machine I would say he made me feel that he listened to everything and giving me his opinion back thank you Robert real credit to company and very good manner and know my pump dryer was not repairable and stress I had with this situation was effecting my health know a closure thank you to Robert as for customer service it’s been very stressful and un pleasant
July 23, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Aidan great engineer informative on…
Aidan great engineer informative on defect, and had parts with him to carryout repair..very 😊
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Shem was very precise and pleasent.
Shem was very precise and pleasent.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Kyle 9262 Exceptional Engineer. Friendly and confident.
Kyle 9262 came to fix our oven and wow he was absolutely amazing from the second his bright smile rang my doorbell he was so thoughtful and careful was a true gentlemen and made me feel so confident that my oven would be working again and safe to use he performed all the electrical tests and explained to me what everything meant if i could give 6 stars i would hes a credit to your company and you should hold onto him with 4 hands. Hes turned a 2 star review into a 5. If we have anymore issue in future we will request Kyle. ******
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Spoke to Manny on the phone and he…
Spoke to Manny on the phone and he booked an engineer to come sort my failing dishwasher. Good work, hopefully the engineer can get us fixed.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Another victim of the no parts syndrome
My out of warranty Belling cooker developed a fault with its fan function. Probably foolishly, I paid the rather steep sum of £249.99 on 7th May.
A pleasant young man arrived on 12th May and diagnosed the problem. To my surprise, he said that the parts had to be ordered.
I received an update saying that the parts were expected 13 July.
Today I phoned the company and a “virtual assistant” informed me that my repair was delayed.
She asked me if I wanted any other help and I asked to speak to a human. BINGO! I got through to a pleasant one who told me that a reminder had been sent to the parts company.
I uttered the magic words “deadline” and “refund” and apparently, someone is going to contact me. I hope that they do, but I am not holding my breath.
I see that when this company fulfils its obligations, it gets good reviews.
Quite honestly, after this experience, I cannot recommend them
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Late, couldn’t fix
Engineer arrived over an hour late on both visits, didn’t diagnose the fault and guessed, replacement part didn't work and broke some plastic while replacing, said he couldn't repair and we would need to ask for a replacement fridge, Pacifica claim his report doesn't mention replacement needed and that job is complete.
July 24, 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Kevin, polite and courteous
Spoke with Kevin a customer advisor who was very polite and courteous. He booked another appointment for another part to be replaced on our dishwasher for the same fault. It's been out of action for getting on a month, it's getting silly now. The same fault occurs every few months and the same engineer comes, does something, fault clears and then we wait for it to happen again.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 4* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Excellent service from Ella
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Kyle 9261.was very good at his job and…
Kyle 9261.was very good at his job and very polite.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Great service brilliant advice very…
Great service brilliant advice very helpful thank you
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Becky dealt well with my query and…
Becky dealt well with my query and booked an appointment for me for my faulty oven. She spoke clearly and answered my questions.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Zanussi repair
Absolute waste of time. Paid £150 for a repair to a 2yr old Zanussi dishwasher on 4th June 2026, nearly two months later and machine still not working. Numerous cancellations, appointments moved, engineer not bothering to turn up and not telling us. Had to sit in at home to wait for these guys and take time off work only for them to move appointment at last minute and then find out the next slot isn’t for another week!
And they won’t refund the full paid amount, they only offer a partial refund.
Utterly useless.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Professional
Professional, polite engineer and a first time fix so all good.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Nathan 4231
Nathan Brown was very informative, prompt and polite, and he was very thorough and explained everything well. Very pleased with the service & engineer!
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Friendly and reliable service
Friendly, polite, efficient. Problem diagnosed and solved very quickly would definitely recommend Pacifica thank you.
July 27, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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