Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
Company replied
I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
Company replied
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
V efficient!
January 16, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your 5 star review
Advertisement
The speed and efficiency of delivery
January 19, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re thrilled you were impressed with the speed and efficiency of our delivery service. We look forward to helping you again soon!
I used the online Packing service to
I used the online Packing service to
Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed,
I dropped off to my local Pack and Send,
And it was very easy. The only reason I am not giving it 5 stars was that it arrived 1 day later than expected and the recipient had to change the delivery instructions to leave in a safe place instead of Sign for as there was no one home that day. The tracking was great, and I would definitely use again as better
Value for money.
January 9, 2026
Unprompted review
Reply from PACK & SEND Australia
Thanks for the 4-star review! We're glad you enjoyed the great value and easy drop-off process. We appreciate the feedback on the delivery timing and are happy the tracking kept you informed. See you next time!
Very helpful with the whole process
Very helpful with the whole process
January 12, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We're glad we could be very helpful with the whole process. We look forward to assisting you again!
PACKAGE SENT
Easy enough to arrange online stating loc date and time frames.
After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well.
Delivery to WA country was quick and package arrived in good condition.
Definitely would have given 5 Stars if not for the slight confusion as stated above.
January 12, 2026
Unprompted review
Reply from PACK & SEND Australia
Thanks for the review! We’re glad to hear your delivery to WA was quick and arrived in great condition. We appreciate the feedback regarding the pickup confirmation—we'll work on making that smoother. Hope to see you again soon!
Advertisement
The team at Pack and Send in Brendale…
The team at Pack and Send in Brendale were efficient and helpful by handling a difficult delivery from Brisbane to Perth. I was very relieved in how they managed a challenging recipient and really appreciated how they helped to resolve the issue.
January 16, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re so glad the Brendale team could handle your difficult delivery to Perth with such efficiency.
We pride ourselves on managing challenging situations and are relieved we could help resolve the issue for you. We'll be sure to share your appreciation with the team!
Fast and efficient service
Fast and efficient service. The whole process was easy to navigate and notifications throughout delivery of where your package is.
January 7, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re glad you found our service fast and efficient. It’s great to hear the process was easy to navigate and that our tracking notifications kept you well-informed.
Have used Pyrmont many years
Have used Pyrmont many years and full trust in Johnny to provide excellent service
January 1, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We truly appreciate your long-term loyalty to our Pyrmont branch. It’s wonderful to hear that you have full trust in Johnny to provide such excellent service. We’ll be sure to pass your kind words on to him!
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re pleased to hear you experienced professional and prompt service. We look forward to assisting you again soon!
Advertisement
Happy with service/product
Easy to use website and great communication
December 8, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the excellent 5-star review! We are delighted to hear that you found our website easy to use and appreciated the great communication throughout the process.
We strive to make shipping as straightforward as possible, and we are glad we hit the mark for you. We look forward to assisting you again soon!
They withdrew money from my account…
They withdrew money from my account after 3months stating for handling service with was false. Do not trust and anyone using them should check there account to see if they have done the same.
December 30, 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear about your experience. Additional charges only occur when a shipment is found to be under-declared in weight or dimensions, or requires additional shipping services, and these conditions are outlined in our Terms and Conditions, which are accepted at the time of booking. We understand unexpected charges can be frustrating and encourage customers to contact us directly so we can review the matter and assist where possible.
Seamless international shipping experience
I was pleasantly surprised by the level of service, especially with their partnership with DHL. Filling out the declaration, calculating costs, and scheduling pickup online was super convenient. The drop-off point was easy to reach, the staff handled the parcel quickly, and they even packed everything on-site with bubble wrap. The whole process was smooth and efficient. Tracking was flawless, but the best part – the delivery from Australia to Europe took just a few days. Absolutely amazing! I’ll definitely be using this service again.
December 10, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review!
It is wonderful to know that you found our online portal super convenient for declarations and cost calculations. We are also pleased that our partnership with DHL provided you with flawless tracking and an absolutely amazing delivery time of just a few days from Australia to Europe!
Our staff take great pride in ensuring items are packed securely on-site with bubble wrap, so it is great to hear that this added to your peace of mind. We truly appreciate your kind words and look forward to assisting you with your next international shipment!
Package literally took triple the…
Package literally took triple the amount of time to be delivered , would stay away
December 22, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We sincerely apologise for the significant delay in your delivery; taking triple the estimated time is certainly not the standard we strive for. We would like to investigate what happened with the carrier in this instance. Please reach out to us with your tracking number so we can look into this and address it properly.
Advertisement
Fast Delivery 2 days from NZ to AU
December 18, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the excellent 5-star review!
We are delighted to hear you were pleased with our fast delivery, especially reaching Australia from New Zealand in just two days. We strive to provide efficient trans-Tasman shipping, and it is wonderful to know we met your expectations.
We appreciate your feedback and look forward to assisting you again!
The online experience was great
The online experience was great! I was able to send off the parcel to Tasmania with ease, all the forms and labels printed straight off the web.
December 5, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We are delighted to hear that you had a great online experience using our self-service system.
It is wonderful to know that you found it easy to send your parcel to Tasmania and that the process of printing forms and labels was so straightforward. We strive to make our web platform as user-friendly as possible, and we appreciate your feedback!
An excellent service
An excellent service. We came from UK to Australia via the Himalayas and were travelling round Australia before Christmas with family in Brisbane, then travelling, before leaving the country from other family in Perth. We sent all our cold clothes, no longer needed, to Perth and all our Christmas stuff to Brisbane. The company was fantastic - Brisbane to only 2 days from Adelaide, Perth took only 4 since I addressed it wrongly!!!
December 10, 2025
Unprompted review
Reply from PACK & SEND Australia
We are delighted that PACK & SEND could help lighten your load as you journeyed from the Himalayas through Australia. It is wonderful to hear that your Christmas items arrived in Brisbane in just two days and that your winter clothing reached Perth so quickly—even with the slight address hiccup!
We are pleased to have played a small part in making your family Christmas and travels more convenient. We hope you have a brilliant time in Perth and a safe journey home!
Efficient
The service is friendly, efficent and reasonably priced. A simple email allows them to colkect, pack and ship my goods, all within a couple of days. I keep going back to them.
December 16, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We are delighted to hear that you find our service friendly, efficient, and reasonably priced.
It is wonderful to know that our process makes it so simple for you to collect, pack, and ship your goods within just a few days. We truly value your continued custom and are thrilled that you keep coming back to us!
Advertisement
Easy transaction/great service
Easy transaction; reasonable fees; great service
November 20, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We are delighted to hear you had an easy transaction and found our fees reasonable. It is great to know you received excellent service, and we truly appreciate your feedback!
Sending Artwork
When you send artwork across the country or overseas it can be a little stressful but pack & send take the worry out of the equation.
Pack & Send is definitely the go to choice for me.
December 9, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We fully understand that sending artwork across the country or overseas can be stressful, and we are delighted to hear that PACK & SEND takes the worry out of the equation for you. It is wonderful that we are your 'go to' choice. We truly appreciate your trust!
If i could give zero stars i would.
If i could give zero stars i would.
I booked a pick-up on Thursday 21st November under the assumption it would get picked up and delivered Friday 22nd, or Monday 25th at the latest.
Package was delivered 10th December.
There was one failed delivery attempt in the 2 hours noone was at our office location. I called, and emailed more than a dozen times and even offered to pick the package up myself. I tried to get some information about timeline and whilst the customer service teams on phone and email were polite - they were not helpful in giving me any useful information about how to get my package.
I will use another company in future and not one who uses Aramex who give little to zero visibility on where the package is or when it will get delivered.
November 21, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to share your feedback. We’re very sorry to hear about the extended delay and the frustration this caused, particularly given the efforts you made to obtain updates and resolve the situation.
We understand how important timely delivery and clear communication are, especially for business shipments. While the delivery was ultimately completed by the carrier, we recognise that the lack of visibility and limited information available during the process did not meet expectations.
We appreciate you acknowledging the professionalism of our customer service team, and we regret that we were unable to provide clearer timeframes while relying on updates supplied by the carrier.
Your feedback has been noted and will be shared internally as we continue working with our delivery partners to improve tracking transparency and communication. If you would like us to review the shipment in more detail, please contact our support team directly and we’ll be happy to assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.