Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
Company replied
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Review summary
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Reviews shaping this summary
After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
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I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
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4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Ease of sending the parcel
Ease of sending the parcel. Friendly and helpful service
December 2, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your kind review! We're glad to hear the process was easy and that you found the service friendly and helpful. We appreciate you choosing us and hope to assist you again in the future.
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Poor service from Aramex
Previously I’ve been quite happy dealing with Pack and Send and the staff in the office have been helpful. However, the level of service on this occasion from the carrier Aramex was well below expectations in all respects. I left a box (self-packaged etc) at the Capalaba office to be delivered to South Australia. It took 20 days to arrive. Nearly 3 weeks! Not only was it appallingly slow to arrive, the box arrived in a damaged condition, like someone has stepped on it. The driver(s) responsible for this delivery should not be entrusted with people’s property if they are this slack and careless with their delivery times and handling.
December 2, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had positive experiences with our team previously, and we’re sorry to learn that this recent delivery fell short of the standard you expected.
While the booking was allocated to Aramex for transport, we understand how frustrating both the unexpected transit delays and the condition of the parcel on arrival must have been. This is certainly not the experience we aim for when customers entrust us with their shipments.
Thank you again for bringing this to our attention. Feedback like yours helps us monitor carrier performance and ensure the concerns raised are reviewed internally. If you decide to follow up with us directly, please have your tracking number available so our team can reference the shipment details promptly.
The Customer Service was excellent
November 25, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for your feedback! We're delighted to hear that you received excellent customer service. We appreciate you taking the time to share your experience and hope to assist you again soon.
I have given up using the postal service and n Australia.
I have given up using the postal service both here and in the UK. While on holiday in the UK I have sent boxes home to Australia using a courier, the cost is way less than the postal service and the speed of delivery is fabulous. Thought I would try it in reverse, not as cheap as from the UK but much cheaper than Australia Post. Picked up from my home on Monday morning delivered to my sister in the UK on Thursday. Now that’s what I call great service. Many thanks.
November 24, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for the fantastic 5-star review! We're thrilled to hear about your great experience sending boxes from Australia to the UK. We agree—Monday morning pickup and Thursday delivery to your sister is truly great service! We're delighted we could offer a faster and more cost-effective solution compared to traditional postal services. We appreciate your business and hope to assist you with all your future international shipments!
Easy self-service process for paying…
Easy self-service process for paying and packing goods.
Friendly staff at drop off.
Efficient fast service.
Digital confirmation of successful delivery.
November 21, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the excellent 5-star review! We are delighted to hear that you found the self-service process easy and that our drop-off staff were friendly. We're also thrilled that you experienced efficient, fast service and appreciated the digital confirmation of successful delivery. We strive for a seamless experience from start to finish!
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Completely messed up
-Scheduled a pick up.
-Was informed AFTER package was picked up that package was a prohibited item and shouldn’t have been picked up.
-Was informed that package couldn’t be returned, so had to organise a 3hr round trip to collect
Would not ever recommend
November 24, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback — we’re sorry for the frustration this caused.
To clarify, when booking through our online self-service platform, customers are required to confirm that their shipment does not contain any prohibited or restricted items before a pickup can be arranged. Unfortunately, if an item is later identified by the carrier as prohibited, they are unable to continue transporting it — and in many cases, they also cannot return it through their network, as this would breach their handling regulations.
We appreciate that having to collect the item yourself was inconvenient, but in situations like this, carriers must follow strict compliance rules for safety and legal reasons. Once a prohibited item is flagged, the options become very limited for everyone involved.
We understand this wasn’t the experience you were expecting, and we’re sorry for the disruption. If you’re unsure about item eligibility in the future, we recommend checking the prohibited items list or contacting a local Pack & Send service centre for guidance before booking.
Andrina at the Tweed Heads store was…
Andrina at the Tweed Heads store was really helpful to get some surfboards and hydrofoil gear packed and sent. Thanks so much for everything I really appreciate it 🙏
November 18, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the wonderful review! We're thrilled to hear that Andrina provided such helpful service in getting your surfboards and hydrofoil gear packed and sent. We'll be sure to pass along your thanks and appreciation to her! We value your business and hope to assist you again soon.
Simple process
Easy to order a parcel pickup, clear instructions, friendly delivery drivers and delivered on time.
November 20, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We're delighted to hear that you found the parcel pickup process easy, the instructions clear, our delivery drivers friendly, and the delivery on time. We appreciate your feedback and look forward to assisting you with your next shipment!
Cheaper than Australia Post
Efficient. Fast. Affordable. Responsive human chat help.
Sent a 27kg box from Perth to Sydney for just $50. Tracking was easy using the link. Would definitely use Pack & Send again!
November 11, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We're thrilled to hear that you found our service efficient, fast, affordable, and that our human chat support was responsive. Sending a 27kg box from Perth to Sydney for just $50 is great value, and we're so glad the tracking was easy for you. We appreciate your recommendation and look forward to your next shipment!
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Great personal service and timeous…
Great personal service and timeous delivery of documents.
November 19, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the excellent 5-star review! We are delighted to hear that you experienced great personal service and timeous delivery of your documents. We appreciate your feedback and look forward to assisting you again!
Online process very smooth, adaptable to change
I found the online process very smooth, all labelling was created and sent to me via email, i jsut had to print it.
Pack & Send went above and beyond when the night before the original collection was scheduled I had to alter the collection time. I contacted through their online chat and was able to adjust the time to a more appropriate one.
November 7, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience! We're glad to hear the online process was smooth and that the labelling was easy to manage. It’s great that our team could help you adjust the collection time quickly through live chat so everything stayed on track.
We appreciate you choosing Pack & Send and are always here to help if you need us again!
Sending made Simple
For someone working full-time this whole service is easy. Pick from.your home and delivered with ease.
November 11, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're really glad to hear the service worked well for your schedule and made things easy from pickup to delivery. We appreciate you choosing Pack & Send!
Parcel arrived in time
Parcel arrived in time, no bending all great. Shipping process was easy and staff helpul and friendly!
November 13, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review. We're so glad to hear your parcel arrived on time and in perfect condition. It’s great to know the booking process felt easy and that our team was friendly and helpful. We appreciate you choosing Pack & Send!
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Very easy process to book online
Very easy process to book online. Actually online much cheaper rather than getting quotes from their offices
November 5, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad to hear the online booking process was quick, easy and offered great value for your shipment. We appreciate you choosing Pack & Send and hope to help again soon.
Poor service waited over 3 days for a pick-up which never came
Poor service waited over 3 days for a pick-up which never came. Called 3 times and always given the same response "Sorry Sir we have contacted our courier, but they have not called back"
They over promise and under deliver. Source an alternative solution
November 13, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience — we’re very sorry for the frustration caused by the delayed pickup.
While our team does follow up with the assigned carrier when a collection is missed, we understand how disappointing it is when the courier doesn’t respond or arrive as expected. Although pickup delays are outside our direct control, this is not the experience we want for our customers, and we apologise that the situation wasn’t resolved sooner.
If you choose to book with us again in the future, we’ll happily keep a close eye on the pickup to help prevent a repeat of this outcome. Your feedback is appreciated and will be passed on to ensure better communication and follow-up moving forward.
They were qouting 73% more to ship an…
They were qouting 73% more to ship an item from Sydney to Dublin when compared to send my bag. Same dimensions, weight, destinations and cover. This is a rip off
November 13, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to leave a review. We always aim to provide reliable service, and we’d genuinely like to understand what happened so we can address it. If you’re open to it, please feel free to contact the store you dealt with so we can look into the issue and make things right where possible. We appreciate the feedback and the opportunity to improve.
Much room for improvement
This time around, I was very disappointed with the service provided. I dropped my parcel off at the Capalaba Pack & Send store, but it did not leave there until two weeks later, when I chased it up because the receiver asked when they might expect the parcel. This was very frustrating and not the standard of service that Pack & Send usually provides.
October 15, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback and we apologise for the frustration caused. After reviewing the matter, it appears the delay was most likely due to the carrier not collecting the parcel as scheduled. Our team followed up with the carrier to arrange collection, however this resulted in the extended timeframe you experienced.
We understand how inconvenient this was for you and the recipient. We will continue to follow up with our carrier partners to help prevent similar delays and improve our communication in these situations. Thank you for letting us know.
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So fast!!
Sent & received to client in Auckland in 22hrs! Will be using again!
November 6, 2025
Unprompted review
Reply from PACK & SEND Australia
That’s fantastic to hear! We’re thrilled your shipment to Auckland arrived so quickly. Thank you for your feedback — we look forward to helping you again soon!
Excellent communication- everything…
Excellent communication- everything went very smoothly!
October 14, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re so glad to hear everything went smoothly and that you were happy with the communication throughout the process. We appreciate you choosing PACK & SEND!
Good service and better shipping times
November 3, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad to hear you were happy with our service and delivery times. We appreciate you choosing Pack & Send and hope to assist you again soon.
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