Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
Company replied
I recently had the pleasure of dealing with Roshni Gorania at PA Housing, and I genuinely cannot praise her enough. From start to finish, she handled everything with incredible patience, warmth, and... See more
Company replied
Had a new bathroom installed, work took a little longer than anticipated but communication was excellent. Was notified what would be happening amd how things were being done. Steve from p.a and Clare... See more
Company replied
Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.7
Average
610 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wayne was friendly, informative and polite.
Wayne remained courteous and patient throughout the home survey. I have mobility issues, and he gave me time to answer the door and show him around the property, including the garden. Wayne arrived early, with his clearly visible ID and iPad displayed, and spoke with my mother over the phone about the residence. He advised us on repairs and described his responsibilities clearly. This was quite useful, especially because I have lived in this place for about 13 years and I require many repairs.
August 1, 2024
Unprompted review
Reply from PA Housing
Good morning Karen,
Thank you so much for your review. I'm very pleased that your home survey with Wayne went so well and that he was so considerate and professional. I'll ensure that he gets a shout out to the rest of the business for his efforts. Thanks once again, I hope that the repairs go well and that you and your mother are satisfied with the results.
Kind regards,
Marco, PA Housing Communications Team
Advertisement
This review is for the surveyor only
This review is for the surveyor only. Very friendly and efficient.
July 30, 2024
Unprompted review
Reply from PA Housing
Good morning Alison,
Thank you for your review of our surveyor, I'm very pleased that you had a positive experience of their customer service. Your feedback is greatly appreciated.
Kind regards,
Marco, PA Housing Communications Team
They are useless.
They are useless.
I have moved out because we had crack and herion addicts squatting in a flat fir 3 years. They were drug dealing all the time. We had rough sleepers getting in all the time. No repairs were ever done.
It's time they were investigated as to where all the money is going.
July 12, 2024
Unprompted review
Reply from PA Housing
Good afternoon Barry,
I’m sorry that you’ve had this experience with squatters and antisocial behaviour (ASB) such as drug use in a nearby flat and that you’ve had difficulty in getting repairs done. This is very disappointing as we want to do better for our residents by improving our repairs and ASB services.
I’ve raised your concerns with the Head of our ASB Team who assures me that this is an ongoing case that is being investigated by our team alongside the police. I hope that we can soon resolve this by working alongside the police.
Kind regards,
Marco, PA Housing Communications Team
She was very good and kind and helpful
July 26, 2024
Unprompted review
Reply from PA Housing
Good afternoon Zerrin,
I'm very pleased that you received good customer service from one of my colleagues. Thank you for your kind words and support!
Kind regards,
Marco, PA Housing Communications Team
Tenancy sustainment team.
I've been dealing with Karl and other members of the team for the last few months and may I say that everyone on the team has helped me a great deal, very understanding extremely professional, can't thank them enough.
July 26, 2024
Unprompted review
Reply from PA Housing
Good afternoon Chris,
That's heart warming to hear, I'm very pleased that Karl and the team have been able to provide you with such great support. Thank you for taking the time to share this with us, we're very grateful for your feedback. I'll be sure to share this so that Karl can be appreciated for his professionalism.
Kind regards,
Marco, PA Housing Communications Team
Advertisement
Kitchen refitting nightmare.
Had a visit for our kitchen as our kitchen cabinets have been peeling and falling off after them being installed 19 years ago to get a new one refitted, the worker said it should be replaced, when we’ve called to follow up we’ve been told only a surveyor can confirm this but can only come once every 5 years; which hasn’t been done in the past 5 years? They refused to let us know the date of when the surveyor came as with covid and everything, a visit hasn’t been the case. Our kitchen needs to be refitted and this hasn’t been resolved neither has our sink in the bathroom that gets replaced too often due to shoddy plumbing work and isn’t working at the moment. This is disappointing to see other positive reviews of surveyors coming in and taking notes of issues to be resolved as that hasn’t been the case for ours. I’d like to know which direction to be pointed to.
July 22, 2024
Unprompted review
Reply from PA Housing
Good morning,
I’m very sorry to hear about your kitchen and that you haven’t recently seen a surveyor about this issue. I’ve spoken to our Admin Team about the issues you’re experiencing, and I’ve requested for somebody to get in contact with you. I hope we can come to a resolution soon and you can receive the high level of customer service that you deserve.
Kind regards,
Marco, PA Housing Communications Team
Suki communicated well and explain…
Suki communicated well and explain everything well.
July 25, 2024
Unprompted review
Reply from PA Housing
Good morning,
Thank you so much for sharing your feedback for Suki with us! It's great to hear that she communicated with you well. I'll pass your comments on to the business so she can be recognised.
Kind regards,
Marco, PA Housing Communications Team
I had a visit from PA Housing
I had a visit from PA Housing , Wayne Small , came to do a 5 yearly check of my home , he was very polite , pleasant and explained his visit and reason for visit
Next visit is in 5 years
Thankyou for explaining to me everything about the visit , very informative
July 25, 2024
Unprompted review
Reply from PA Housing
Good morning Michelle,
Thank you for your review, it means a lot to everybody at PA. I'm glad you found the visit to be informative. I'll make sure Wayne can see your feedback, he'll very much appreciate your kind words.
Kind regards,
Marco, PA Housing Communications Team
Vicky came to do a house survey
Vicky came to survey house. today on July 22.I asked her if there was a DIY man at the Trust.as couldn't work out the instructions to put lawnmower together.Anyway couldn't believe that she did it in no time!! Amazingly kind..thankyou Vicky.never come across that before!
July 22, 2024
Unprompted review
Reply from PA Housing
Good afternoon Patricia,
Thank you for your kind words, they're much appreciated! That's amazing to hear, wow, I'm glad that Vicky was there to help in such a specific way. I'll send your thanks to our expert lawnmower assembler... and Surveyor, Vicky.
Kind regards,
Marco, PA Housing Communications Team
Advertisement
Was polite looked through all my…
Was polite looked through all my problems took notes and seemed like he was willing to get the issues resolved
July 22, 2024
Unprompted review
Reply from PA Housing
Good afternoon,
Thanks so much for sharing your feedback, it really means a lot to us. I'm glad to hear that my colleague was so polite and helpful to you. I hope that any problems you have will be resolved very soon!
Kind regards,
Marco, PA Housing Communications Team
We still have genuinely compassionate and helpful people in the world.
I contacted PA Housing for help as I was anxious about falling behind on my rent due to recent changes. Sara Almutairi was incredibly patient and helpful throughout the entire process. She not only advised me on what steps to take but also went above and beyond by assisting with my application for a council tax reduction that I didn’t even know I was entitled to. Sara helped me with the forms and followed up every step of the way until I received the reduction.
Additionally, at the same time when I was financially struggling, Sara showed great empathy and understanding. When she asked if I had enough money for food, I felt embarrassed to admit my situation, but she reassured me and sent supermarket vouchers. I was expecting a small amount to help for a week, but she sent enough vouchers to cover my shopping for an entire month.
I can’t thank Sara enough for all she has done. Her dedication and support have made a significant difference in my life. PA Housing is fortunate to have her on their team, and I wish there were ten more Saras working in the Tenancy Sustainment department!
July 17, 2024
Unprompted review
Reply from PA Housing
Good afternoon Faith,
Thank you so much for your positive feedback, that's such a lovely story. I'm glad that Sara was there to show empathy, offer her support throughout the process, and go above and beyond for you - that's what great customer service is all about!
I'll make sure to share your appreciation with Sara and the rest of the team so she can get the recognition she deserves. Thanks once again!
Kind regards,
Marco, PA Housing Communications Team
Just had survey done ✔️ very polite and…
Just had survey done ✔️ very polite and friendly
July 17, 2024
Unprompted review
Reply from PA Housing
Good afternoon Jacqueline,
That's brilliant, thank you for letting us know it went so well. It's always great to receive feedback for good customer service. This is very encouraging and much appreciated. Thanks again!
Kind regards,
Marco, PA Housing Communications Team
Reply from PA Housing
Good morning Nanu,
Thank you for your kind feedback, we are very grateful!
Kind regards,
Marco, PA Housing Communications Team
Advertisement
Home survey was done today
Home survey was done today.
Vicky came to do the survey of our property and was she was very professional. She was very quick and informed us of the next steps that were going to be taken based on this survey and answered all of our questions. Thank you!
July 12, 2024
Unprompted review
Reply from PA Housing
Good afternoon Maria,
Thank you for your feedback on your home survey today! I'm happy to hear that Vicky was so informative and professional during her visit. I'll make sure that she's able to see your comments, I bet she'll be delighted.
Kind regards,
Marco, PA Housing Communications Team
Very pleased with my new kitchen
Very pleased with my new kitchen. Got to choose my preferred colour plan. Thumbs up!
July 11, 2024
Unprompted review
Reply from PA Housing
Good morning Alan,
Love to hear it, I'm glad that you're happy with your new kitchen and the fact that you got to make it your own with the choice of colour scheme too. Thanks so much for your review. Enjoy your new kitchen!
Kind regards,
Marco, PA Housing Communications Team
Inconsiderate company has no regard for…
Inconsiderate company has no regard for the local community. Wates and PA housing park all of their commercial fleet vehicles on residential roads, residents have to park further away from their homes and schools.
July 10, 2024
Unprompted review
Reply from PA Housing
Good afternoon Rebecca,
I'm very sorry to hear that this issue has been causing such a hassle and inconvenience to you and the local community. I've informed our Head of Property Services, who can pass on your message to Wates. I hope that a solution to this issue can be reached soon.
Kind regards,
Marco, PA Housing Communications Team
Reply from PA Housing
Good morning Tinu,
That's nice to hear, thank you for letting us know that Sandy provided such great customer service. It means a lot to us! I'll make sure that she's able to read this and that she gets some well-deserved recognition from the business.
Kind regards,
Marco, PA Housing Communications Team
Advertisement
House survey
Sandy came to review our property and was very professional in doing so. She gave very quick service, informed us of the next steps and answered all of our questions. Thank you!
July 10, 2024
Unprompted review
Reply from PA Housing
Good morning,
Thank you for your review, it means a lot to us to see your positive feedback. I'm glad that you found Sandy to be so helpful and professional. I'll share your comments with her and the business so she gets a good shout out!
Kind regards,
Marco, PA Housing Communications Team
My new kitchen!
Thanks to everyone who worked on and installed my new kitchen. The work was carried out to a high standard and everyone was polite and friendly. I'm very pleased with my new kitchen and the whole process. Thumbs up from me!
July 1, 2024
Unprompted review
Reply from PA Housing
Good morning Giulio,
It's lovely to hear that your kitchen installation went so well and that you received great customer service from everybody involved. Thank you very much for sharing your experience with us, we're grateful for your thumbs up!
Kind regards,
Marco, PA Housing Communications Team
Had a new bathroom installed and the…
Had a new bathroom installed and the workers and work done was excellent
June 7, 2024
Unprompted review
Reply from PA Housing
Good morning Geoffrey,
I'm glad that you're pleased with your new bathroom and the level of service you got from us. That's great news! Thanks so much for the review, we appreciate your feedback a lot.
Kind regards,
Marco, PA Housing Communications Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.