Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
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I recently had the pleasure of dealing with Roshni Gorania at PA Housing, and I genuinely cannot praise her enough. From start to finish, she handled everything with incredible patience, warmth, and... See more
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Had a new bathroom installed, work took a little longer than anticipated but communication was excellent. Was notified what would be happening amd how things were being done. Steve from p.a and Clare... See more
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Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.7
Average
610 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PA good and very bad
I'm ina block of 6 flats. Since November 2024. We experience loss of electric power. To our security entrance door. And all lighting on the stairs. After coming up to 39 calls to report this. All given an emergency call out. With a heavy cost to all PA residents. Finally I made contact with Laura Kirmizi. Housing coordinator. Since her caring and understanding. Things are slowly heading in the right direction. And given the authority. Laura sent Jason Stewart to look at this situation. He immediately recognised. Very unhealthy practices by the so called electrical professional contractors. Exposed wiring shoddy coverings and power switches labelled incorrectly. Thankfully some of his recognised defects are being addressed. Swiftly and strongly by his intervention. These two people deserve my gratitude. And you to PA housing. They actually care and understand the concerns of the residents. I can not imagine how much longer this disgusting situation would go on for.
On the negative side. I was given a complaint case number. Dating back to June 2025. I received one phone call. On the 5th of August 2025. And requested an email to confirm our call. And to be updated regularly on the outcome of any findings. I still await the email and any updates. So PA housing your complaints department. Need looking at regarding there worth and necessity.
Hence my 4 star review. And those are for Laura and Jason.
I write this still without power once again since Wednesday the 1st of October. Once it rains it trips through all the exposed wiring. But I'm hopeful this one day will be sorted. To remind those bothering to read this. This November will be one year of power loss.
Gary
142 Pendlebury Drive
November 15, 2024
Unprompted review
Reply from PA Housing
Good morning Gary,
To begin with, I'm very sorry to hear about your experiences and those of the other residents in your block. Having to make so many calls about this and still having the same issue where your home frequently loses power is unacceptable. We want you to feel comfortable and at ease in your home.
On the other hand, I'm pleased that Laura and Jason were there to listen and uncover what was going wrong. I'll make sure to share this with the business so they're recognised for their efforts. I'd like to thank you very much for your honest and reasonable feedback, and I share your optimism that we can support to get this fixed for you.
Kind regards,
PA Housing Communications Team
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I would give 0* if I could
I would give 0* if I could. This company do not care about the tenants in the slightest. As long as they are receiving your money they couldn't care less if your house was crumbling down to the ground! I have raise complaint after complaint and none of them have been answered, some not even acknowledged! Its sad that you have to threaten to take things to the housing obudsman and take legal action against this company before they take you seriously or do anything to resolve the issues. I dont know about anyone else but as someone who is legally classed as vulnerable it seems they feel they can just ignore the issues raised because normally I would sit back and take it. Not this time PA!
October 2, 2025
Unprompted review
Reply from PA Housing
Good morning Tequilla,
I'm sorry to hear that you feel as though we don't care and that your complaints are being ignored. This is a disappointing picture of our services that we would like to change so we can rebuild your trust. I've been in contact with our Complaints Managers to ask about this and to highlight the case you've raised with them. I hope we can reach an amicable resolution with you where both sides are happy with the progress made.
Kind regards,
PA Housing Communications Team
No complaints here!!
Had my bathroom done and did a great job and also any kind of repairs they come and get it done and also clean up aswell after they are done! And also they help me with other stuff so yeah very happy!
September 25, 2025
Unprompted review
Reply from PA Housing
Good morning,
Thank you for your feedback on your new bathroom and the repairs service you've received. I'm glad that they left everything nice and tidy as well as supporting you with other queries. Thanks once again, I'm glad we could help!
Kind regards,
PA Housing Communications Team
I am happy for all service have been…
I am happy for all service have been done
I am thanks greate Jop
Thanks a lot
September 25, 2025
Unprompted review
Reply from PA Housing
Good afternoon Abdirizak,
I appreciate your honest feedback, thank you for taking the time to let us know what you think of our services. If there's anything else we can do to support you, please email us at hello@pahousing.co.uk
Kind regards,
PA Housing Communications Team
New Bathroom
I had a new bathroom fitted and new shower..I’m very pleased with the work that’s been done..all the tradesman turned up at the time of the appointment I was specified..they were polite and hard workers..I’m a very satisfied tenant..thank you.
September 25, 2025
Unprompted review
Reply from PA Housing
Good morning Denis,
Thank you very much for sharing your positive experience of having your new bathroom fitted. The team are very grateful for your feedback, and it's excellent to hear that our contractors worked hard, were polite, and punctual. I'm pleased to hear that you're satisfied with us - long may it continue.
Kind regards,
PA Housing Communications Team
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Respectful
The contractors were respectful and were clean in their work making sure carpets etc were covered.
Although had some issue with leaks along the way they have came out to repair straight away
September 25, 2025
Unprompted review
Reply from PA Housing
Good morning Joleen,
It makes me very happy to read that you were treated respectfully while work and repairs were being completed in your home and that the team were quick to respond to any issues. That's a great thing to hear. Thank you very much for taking the time to let us know, it's very much appreciated.
Kind regards,
PA Housing Communications Team
I am so happy with my new bathroom…
I am so happy with my new bathroom which I had installed recently the materials and finish is of a very high standard and all the contractors where great and so friendly,I am very grateful to everyone at PA housing for organising everything, I am so pleased overall,
June 20, 2025
Unprompted review
Reply from PA Housing
Good morning,
That's fab news, I'm glad you're happy with your new bathroom and the quality of both the materials and the service you receive during the work! Thank you very much for your lovely feedback, it's much appreciated.
Kind regards,
PA Housing Communications Team
Very happy with the service and staff
Very happy with the service and staff
Helped me through a difficult time
Very good staff
September 25, 2025
Unprompted review
Reply from PA Housing
Good morning Javed,
Thank you so much for your kind words about the service you've received from my colleagues at PA. I'm glad to know they were there to provide support to you through this challenging moment in your life. I hope that you're finding things a little bit easier now, but if ever you need any more help, you know where to find us. Thanks again, Javed!
Kind regards,
PA Housing Communications Team
The workmen and women were respectful…
The workmen and women were respectful and efficient. Only on one day did they arrive late. They kept to schedule and kept me informed along the way.
July 1, 2025
Unprompted review
Reply from PA Housing
Good afternoon Alexander,
Thank you for sharing your experience of having work completed in your home. It's a shame about that one day, but I'm glad that everything was otherwise on schedule and that you were kept in the loop throughout. The team is hugely grateful for your positive comments, so thanks again.
Kind regards,
PA Housing Communications Teams
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New bathroom
We recently had our bathroom fully renovated and we’re so pleased with the results. The quality of the work is excellent, everything was finished to a high standard, and the attention to detail really shows. The whole process was smooth and professional from start to finish.
July 18, 2025
Unprompted review
Reply from PA Housing
Good afternoon Monika,
It's lovely to hear that your bathroom renovation went so well and that you were pleased with both the quality of the work and the professionalism of everyone involved. Your feedback is much appreciated so thank you very much for sharing it with us.
Kind regards,
PA Housing Communications Team
Re help with my pip form
Kym Hobson helped me with my PIP form application to up my award as my circumstances had changed. I found her very helpful and she went above and beyond to make sure i was successful Thanku so much for your help Kym.
July 3, 2025
Unprompted review
Reply from PA Housing
Good morning Louisa,
Thank you for leaving this fab feedback for Kym, I'm sure she'll massively appreciate it. I'm very pleased to hear that she was able to help you to be successful with your PIP claim. I hope the extra award can put your mind at ease. Thanks again, Louisa!
Kind regards,
PA Housing Communications Team
Ayse Cingit
I was lucky enough to have a lady called Ayse Cingit dealing with my anti social behaviour case (neighbour problems).
What a professional!
Cannot thank her enough. Compared to the previous person I had dealing with it the difference is night and day.
Right from the start I could tell she took the case very seriously and had understanding. Simply brilliant.
Request this lady to deal with your case. If you're genuine she'll help you to the correct conclusion.
September 8, 2025
Unprompted review
Reply from PA Housing
Good afternoon Chris,
Thank you! That's very encouraging to read, and I'm sure Ayse would be very proud to see such glowing feedback, so I'll make sure this gets back to her. I'm sorry you've experienced antisocial behaviour and that you weren't happy with the way your case was dealt with at first. However, I'm pleased that things are looking up with the support Ayse has provided. Your comments are much appreciated, so thanks once again.
Kind regards,
PA Housing Communications Team
Kristie brooker from tenancy team at Walton on Thames
Kristie brooker from tenancy team was an absolute god send and l am very grateful. Nothing was too much for her. Also she was very professional in her approach to my matter. She is a great asset to your team thankyou.
September 2, 2025
Unprompted review
Reply from PA Housing
Good morning,
Thank you for your lovely message, your feedback is appreciated massively. I'm very pleased to hear that Kristie showed such professionalism with your query. I'll make sure that your review gets back to her and share this with the business. Thanks again!
Kind regards,
PA Housing Communications Team
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Unprofessional
I’ve had multiple concerning experiences with PA Housing that I feel need to be highlighted. Recently, my next-door neighbor had fencing work done, and the contractors entered my garden from the neighbours garden into my garden without any prior notice or permission. Two men contractors were in my garden and I saw them from my kitchen(which overlooks my garden) at this point I didn’t know who they were and I went into a panic it was extremely distressed this had a significant impact on my health and anxiety. I am a single woman on her own and I felt very unsafe . I wasn’t informed beforehand, and it left me feeling shocked and worried. This isn’t the first time either; a few years ago, scaffolding was put up in front of my house without any warning!
I had made a complaint to Pa housing about this in the past which also impacted my anxiety and well-being because the scaffolding wasn’t supposed to be put on my home it was for the neighbours so when men came randomly and start putting up scaffolding I got very distressed
Overall, I find this level of unprofessionalism unacceptable. Residents should always be informed before any work is done on or near their property. I hope that PA Housing takes this feedback seriously and makes improvements in their communication going forward.
I have put this complaint to Pa housing few days ago but had no responses so I’m leaving the complaint on trust pilot so they are aware.
August 21, 2025
Unprompted review
Reply from PA Housing
Good morning Zulu,
I'm sorry to hear that this situation where operatives have cut through your garden has now happened on multiple occasions and that it has made you feel unsafe and anxious. I've been in contact with our Repairs and Operations Manager, who have assured me that they will take this into consideration for future repairs near you. I hope this makes you feel more at ease.
Kind regards,
PA Housing Communications Team
Gurprit You are a Star
Gurprit You are a Star
Gurprit | Customer Services Co-ordinator
You are a star , while there are some colleagues of yours in PA housing association who I am speechless about their conducts. Is a shame that I had to make complaints about them. BUT Gurprit continue to be professional and exactly like your promises in your job interview. May God be with you at all times. Amen
August 20, 2025
Unprompted review
Reply from PA Housing
Good morning Mohammad,
Thank you so much for your feedback, I'm sure Gurprit will be pleased to read your kind words for the professionalism he showed. I'm sorry things haven't always gone to plan but with more experiences like Gurprit's customer service, I hope you can continue to think of us as a housing provider you can rely on.
Kind regards,
PA Housing Communications Team
Aisha Karim was absolutely amazing and…
Aisha Karim was absolutely amazing and very quick at responding she is very hard worker kind & professional thankyou 😊
August 12, 2025
Unprompted review
Reply from PA Housing
Good morning AJ,
That's lovely to hear! Thank you for your kind words to Aisha, I'm glad she was able to provide you with quick and professional service. I'll make sure to post your review somewhere she can see it -- I'm sure she'll be delighted to read your feedback.
Kind regards,
PA Housing Communications Team
Sugey has nice work with pa team and…
Sugey has nice work with pa team and with tanaat people she always listened what problems I hv she do tell pa as well I thank sugey she great 👍
August 4, 2025
Unprompted review
Reply from PA Housing
Good morning Fatima,
That's fab to hear, thank you so much for your positive feedback and your shout out to Sugey, I bet she'll appreciate it very much. It's great that you feel listened to, and I hope that this has gone some way towards getting any problems you've had solved. Thanks again, Fatima!
Kind regards,
PA Housing Communications Team
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Deeply Disappointed and Mistrustful
Deeply Disappointed and Mistrustful
Absolutely disappointed with this company. Rent charges are unclear, with unreasonable increases and no response to repeated enquiries. The complete lack of transparency is genuinely worrying.
If I had the choice, I would avoid dealing with them altogether — sadly, it's too late for that now.
July 31, 2025
Unprompted review
Reply from PA Housing
Good afternoon Ric,
I'm sorry to hear that you're disappointed with us an organisation, particularly around your rent charges. We always strive to be transparent with you around what you're paying for and providing value for money so I'm personally disappointed that you feel this is not the case. Please call us on 0300 123 2221 and ask to speak to our Income Team for more clarity on this.
If you still feel like you're not getting satisfactory answers or transparency, you can submit an official complaint to us at the address below:
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
PA's behaviour lost us the sale of our late father's flat
My father passed away last year and we are now trying to sell his shared ownership flat. We were warned that it would be slow due to PA Housing's terrible communications.
A buyer was found and has now pulled out as they have had such issues getting answers from PA and do not want to do business with them. We are left with a flat that we continue to have to pay bills and service charges on, while dealing with the grief of losing a family member. The estate agent has said they are struggling to sell any PA Housing shared ownership flats due to the terrible reputation of PA.
July 30, 2025
Unprompted review
Reply from PA Housing
Good morning,
I'm sorry to hear about your father passing, I wish you and your family all the best in this time. I also apologise that the sale has fallen through due to the issues experienced by the potential buyer. The situation you now find yourself in, still paying bills, is a regretful one and I hope there's some way we can help.
If you haven't done so already, I'd recommend submitting an official complaint to us at the address below so we can investigate what has gone wrong.
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
Excellent progress with kitchen works…
Excellent progress with kitchen works from Pilon work was done very well, and on time
I am very happy
July 29, 2025
Unprompted review
Reply from PA Housing
Good afternoon Qaiser,
Thank you very much for your feedback about how your kitchen is coming along. I'm really pleased PiLON have been doing a good job for you and appreciate your good review. I'll make sure to pass on your feedback to the team at PA. Thanks again, Qaiser!
Kind regards,
PA Housing Communications Team
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