The Painted Furniture Company Reviews 

684
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff, the efficient delivery service, and the wide selection of beautiful, solid, high-quality custom furniture options. Many people love that they can easily order online or visit the local showroom to design unique pieces that fit their exact home spaces. Some reviewers were not happy with the long waiting times required for their bespoke items to finally be manufactured and delivered. A few other people also felt that communication regarding manufacturing updates and occasional minor product flaws could have been handled much better.

What people talk about most

Product

Clients share satisfaction on product, frequently highlighting the high quality, beautiful finishes, and... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the beautifully made and... See more

Delivery service

Users describe positive interactions with delivery service, praising friendly teams who arrive promptly and... See more

Staff

People report positive experiences with staff, describing them as extremely helpful, polite, and professional... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used the company last December to custom build cupboards for our 2 alcoves either side of our fireplace in the dining room. The service was excellent, we also had the cupboards painted to the colo... See more

Company replied

Rated 5 out of 5 stars

Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... See more

Company replied

Rated 5 out of 5 stars

We have now placed and received 3 lots of bedroom furniture from this company. It’s easy to order online,goods arrive within time scale,goods delivered in excellent condition and all their delivery... See more

Company replied

Rated 5 out of 5 stars

We ordered our TV Media Wall Unit having seen one in the colour we wanted in the shop in Cirencester. We were made aware of the long delivery period but were not put off by this. The delivery servic... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cabinet Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Living Room Furniture Store

Written by the company

In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

684 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(684)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Products of the highest quality at a fair price.

Products of the highest quality at a fair price with excellent customer support. We needed some bespoke sizes and colors but had no clue about how to achieve them. Patiently responding to stupid questions without making you feel as stupid as the questions were, nothing was too much trouble. We've bought 4 chest of drawers so far, and will finish up with a sideboard. Only sad we don't need anything else after that. I could not rate the products, personnel or comany more highly.

October 11, 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear John,

Thank you for your fantastic review! We're delighted to hear that you've been pleased with the quality of our products and the support from our team. It’s our pleasure to help with any questions, no matter how big or small, and we're glad we could help you find the perfect bespoke sizes and colours. We truly appreciate your continued trust in us and are excited to assist you with your sideboard in the future!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

A friendly and helpful service from…

A friendly and helpful service from start to end. The delivery was put back so we could finish works in our house which was very useful. The wardrobe was installed quickly and looks very well in situ.

October 5, 2024
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Reply from The Painted Furniture Company

Dear MF,

Thank you so much for your kind words! We're thrilled to hear that you had a friendly and helpful experience from start to finish, and we're glad we could accommodate your scheduling needs. It’s wonderful to know that the wardrobe installation went smoothly and looks perfect in your home. If you should ever need anything else, then don’t hesitate to contact us. Enjoy your lovely new space!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

We are so happy with our beautiful…

We are so happy with our beautiful bedroom furniture. It is so well made and sturdy. The delivery was exceptional too. Truly delighted with the products and service. Thank you PFC.

September 10, 2024
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Reply from The Painted Furniture Company

Dear Jo,

We're so happy to hear that you're enjoying your new bedroom furniture! It's great to know that you find the pieces well-made and sturdy. We're also pleased that the delivery went smoothly. Thank you for your kind words and for choosing us!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very pleased with my purchase , the furniture is beautiful and well made, Callum is a fantastic sales person and a pleasure to deal with. Recommend this company highly.

September 14, 2024
Unprompted review
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Reply from The Painted Furniture Company

Dear Heidi,

Thank you for sharing your wonderful feedback! We’re delighted to hear that you’re pleased with your beautiful new furniture and that Callum provided you with such excellent service. It’s always our aim to ensure a pleasant experience for our customers, and your recommendation truly means a lot to us. We can’t wait to welcome you back in the future!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent service

The staff at the Cirencester showroom were extremely helpful and allowed us plenty of time to look at all the various bedroom chests of drawers. Thereafter the company were extremely good at keeping in touch and the delivery of goods came on the appointed day. The delivery personnel were also excellent. No hesitation in recommending this company wholeheartedly.

September 14, 2024
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Reply from The Painted Furniture Company

Dear Linda,

Thank you very for your kind words! We're thrilled to hear that our team in Cirencester provided you with a great experience and that you felt well taken care of throughout the process. It's wonderful to know that the delivery went smoothly as well. Your recommendation means the world to us, and we look forward to serving you again in the future!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Gillian,

Thank you very much for your kind words! We’re delighted to hear that you loved the furniture and enjoyed your experience with us. Your support means the world to us, and we can’t wait to welcome you back soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Superior quality furniture

Superior quality furniture, excellent service and delivery. Lovely choice of colours.
Really pleased with our purchases.

June 11, 2024
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Reply from The Painted Furniture Company

Good Afternoon,

Thank you so much for your wonderful review and kind words! We're all delighted to hear you are pleased with your furniture and look forward to seeing you again soon. We hope you have a lovely weekend!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Good communication and on time

Good communication delivered on time. The installation crew were very helpful and responsive to our needs and were extremely careful moving the furniture over our floor

August 31, 2024
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Reply from The Painted Furniture Company

Dear Lee,

Thank you so much for your lovely review! It is great to hear that you had a positive experience with our team and that we met your needs during the installation. If you ever need anything in the future, don’t hesitate to reach out!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent clear advice on products and…

Excellent clear advice on products and good customer service throughout.

July 31, 2024
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Reply from The Painted Furniture Company

Dear Roy,

Thank you so much for your kind words! We're thrilled to hear that you found our advice helpful and our customer service to be top-notch. We look forward to serving you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 4 out of 5 stars

Great service (second time buyer)

Great service, good product - our second wardrobe from Painted Furniture Co. Paid for their delivery and installation service, which means it ends up ready to use, in the right bedroom, with no hassle (for us) of getting it up the stairs, coping with the uneven floor etc. Recommend.

August 31, 2024
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Reply from The Painted Furniture Company

Dear Jeremy,

Thank you for your kind review! We're so pleased to hear that you chose us again for your wardrobe needs. It’s great to know that our delivery and installation service made everything so convenient for you, especially with the challenges of stairs and uneven floors. Your recommendation means a lot to us, and we look forward to assisting you with any future purchases!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Furniture fab and Service was brilliant

Service in the shop was brilliant- helping my elderly Mum decide what was right for her. Kindness and patience in abundance. The delivery was slick too - from letting us know timing to actual installation. Nothing was too much trouble. The furniture itself looks fantastic in situ - great value for money.

July 19, 2024
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Reply from The Painted Furniture Company

Good Afternoon,

Thank you for taking the time to share your fantastic feedback! We're delighted to hear that our team provided such attentive assistance to your mum during her visit. We're also glad the delivery process went smoothly, and that the furniture fits perfectly in your home. We are so grateful for your compliments and look forward to welcoming you back in the future!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Beautiful furniture

Beautiful, well made furniture, in my opinion value for money as it is quality. Really helpful staff in Cirencester shop. Delivery guys are lovely and helpful putting everything in right rooms. Will definitely purchase from them again. 5*

August 27, 2024
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Reply from The Painted Furniture Company

Dear Christa,

Thank you so much for your wonderful review! We're thrilled to hear that you find our furniture beautiful and well-crafted, and we truly appreciate your recognition of its value. It's fantastic to know that our team in the Cirencester shop was helpful, and we'll pass on your kind words to our delivery team as well. We look forward to serving you again in the future!

Kindest regards,

The Painted Furniture Company Team

Rated 4 out of 5 stars

Item came earlier than expected…

Item came earlier than expected although disappointed it wasn’t fitted to the wall for us.

August 31, 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Kairon,

Thank you for your review! We're glad to hear your item arrived earlier than expected and we apologise for any disappointment regarding the wall fitting. Unfortunately, we can’t provide this service due to insurance policies, but we appreciate your feedback and will ensure that this information is communicated more clearly in the future. If you have any other questions or need assistance, don’t hesitate to reach out!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Happy with all aspects of the purchase

Kate was extremely helpful in the shop. My dresser was ready & delivered in double quick time. It’s received lots of compliments already. It wasn’t either the cheapest or the most expensive. Very happy with my purchase.

July 1, 2024
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Reply from The Painted Furniture Company

Dear Dollar,

Thank you for your kind feedback! We're delighted to hear that Kate provided such helpful service during your visit, and it's fantastic to know that your dresser is already receiving compliments. We hope you enjoy your furniture for many years to come and do let us know if there should ever be anything else that you need!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Handpainted tv cabinet

Staff were friendly and helpful over the phone. Excellent communication via email on order. Beautiful product delivered as expected.

August 31, 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Good Afternoon,

Thank you very much for your lovely review! It is wonderful to hear that our team provided you with friendly service and clear communication, and we're delighted that you love your TV cabinet. We really appreciate you taking the time to share your experience and hope you enjoy your new cabinet!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very personable and excellent communication throughout the order process.

August 27, 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Vicky,

Thank you so much for your kind words! We're delighted to hear that you were happy with our customer service and communication, and your feedback means the world to us. We look forward to serving you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Always keen to support British made and…

Always keen to support British made and not disappointed with The painted Furniture Company.
Very helpful from enquiring, ordering and delivery of 5 pieces of beautifully hand made bedroom furniture.

August 17, 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Mrs M,

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us and appreciate your support for British-made products. It’s great to know you’re happy with your beautifully handmade bedroom furniture and we hope you enjoy your furniture for many years to come!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Great customer service and quality furniture

Deborah was super helpful with colour matches so that I could match a new bed with existing furniture. The staff were always happy to help and responded quickly. The furniture is beautiful and the quality is high, the under-bed drawers run like a dream. Really pleased.

May 16, 2024
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Reply from The Painted Furniture Company

Dear Claire,

Thank you for your fantastic review - we're delighted to hear that Deborah and our team were able to help you find the perfect colour match for your new bed. It's wonderful to know that you're happy with the your furniture, and we truly appreciate your kind words. We look forward to helping you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Fantastic selection of wardrobes to…

Fantastic selection of wardrobes to choose from, with the option to customise many elements to suit what you need. Gorgeous showroom in Cirencester and extremely helpful staff in store, and a pleasure to do business with. Would definitely buy from here again!

August 3, 2024
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Reply from The Painted Furniture Company

Dear Jayne,

Thank you so much for your fantastic feedback! We're delighted to hear that you enjoyed our diverse selection of wardrobes and found value in the bespoke options we offer. It's wonderful to know that our showroom team in Cirencester made your experience enjoyable. We truly appreciate your support and look forward to welcoming you back for your next purchase!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Lovely wardrobe with great customer service

Efficient and personal ordering process - I was able to talk to someone to add bespoke features to the wardrobe I ordered, and then the details were quickly confirmed in an email. The customer services team kept me informed of the progress of my order. The lead time was accurate and delivery and assembly was all done by two great guys. Wardrobe is beautiful.

August 3, 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Joan,

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our ordering process and found our team helpful in customising your wardrobe. It's great to know that our team provided timely updates and that the delivery and assembly went smoothly. We appreciate your kind words, and we hope it brings you joy for years to come!

Kindest regards,

The Painted Furniture Company Team

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