I thought I was logging in to the Scenic website, but logged into Panache by mistake. That was my good luck, as the service I received from Helen was fast, accurate and exemplary. Within an hour of... See more
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Review summary
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Reviews shaping this summary
Robert Ledsham was superb in exploring what we were looking for on our first River Cruise and then provided us with a number of options and even went the extra mile in researching these again to find... See more
Company replied
I dealt with Wendy at Panache when arranging a Regent Seven Seas Transatlantic cruise for August. Nothing was too much trouble, all tours booked and queries answered immediately on the phone or confir... See more
Company replied
We never have to worry when we book our cruises with Catherine Divan. She’s meticulous in everything she does and if we ever have a query, Catherine responds immediately. She’s a pleasure to deal with... See more
Company details
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4.9
Excellent
3K reviews
Replied to 37% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
very helpful staff
March 9, 2026
Reply from Panache Cruises
Dear Customer,
Thank you for your kind review. We're so pleased to hear that you found our staff very helpful. Providing friendly and attentive service is always our priority, and your feedback means a lot to us.
Best Regards,
Panache Cruises
Efficient Service
Helen listens to what we want and acts accordingly, all very efficent so far.
March 6, 2026
Reply from Panache Cruises
Dear Wayne Clark,
Thank you for your lovely feedback. We're delighted to hear that Helen has been listening closely to your needs and responding accordingly. It’s great to know you’ve found everything efficient so far. We truly appreciate your review and look forward to continuing to support you throughout your cruise journey.
Best Regards,
Panache Cruises
It was very easy to book with Panache…
It was very easy to book with Panache Cruises. Helen checked the availabilities for me and gave me options to compare. The actual booking went very well with everything being explained.
March 9, 2026
Reply from Panache Cruises
Dear Barbara Collett,
Thank you so much for your wonderful review. We're delighted to hear that you found it very easy to book with Panache Cruises. Helen will be thrilled to know that her support in checking availability and presenting comparison options made the process smooth for you. Your feedback truly means a lot to us, and we look forward to hearing all about your cruise when you get back.
Best Regards,
Panache Cruises
Guided me through cruise details…
Guided me through cruise details successfully. A pleasant and swift procedure.
March 7, 2026
Reply from Panache Cruises
Dear Mr Richman,
Thank you for your lovely review. We’re so pleased to hear that we could guide you through your cruise options successfully. It’s great to know the process felt pleasant and swift for you. We truly appreciate your feedback.
Best Regards,
Panache Cruises
Regret booking w/Panache - terrible service!
I booked a Mediterranean cruise (paying over $10,000) through Panache and the service I have received from Panache has been utterly deplorable. I have complained to my "cruise consultant" about her ignoring my many emails. Just recently we received an upgrade offer from the cruise line. I emailed her saying that I would appreciate her opinion on whether or not we should opt for the upgrade. She responded back indicating we should definitely opt for the upgrade, referencing the benefits of the upgraded accommodations -- on a completely wrong/incorrect cruise line -- as in she doesn't even know what cruise line we are booked on! When I pointed this error out to her, she neglected to even respond. Honestly, the service has been so poor, it's ridiculous! We have booked cruises through Avoya before and gotten amazing service. I am so regretting that we booked through Panache.
March 7, 2026
Unprompted review
Reply from Panache Cruises
Dear Erin Oleson MacDonald,
We are so sorry to see this review, this is absolutely not the sort of service you should expect from booking through Panache and we would love the opportunity to speak with you, and look for a way to resolve this. We have contacted you directly to discuss this further.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Mrs Glenys Bailey,
Thank you so much for your kind words. We're delighted to hear that you found our service friendly and efficient. Your feedback means a lot to us.
Best Regards,
Panache Cruises
This is my first venture into solo…
This is my first venture into solo travel. Elitsa was marvellous . A very friendly informative manner . She made me feel very confident to book my holiday . Nothing was too much trouble for her .
March 6, 2026
Reply from Panache Cruises
Dear Mr Anthony Grimes,
Thank you so much for sharing your experience. We’re delighted to hear that your first step into solo travel felt so positive and that Elitsa was able to support you with such a friendly, informative, and reassuring approach. Taking that first solo trip can feel like a big moment, and it’s wonderful to know she helped you feel confident and fully comfortable with your booking. Thank you again for choosing Panache Cruises. We hope this is the first of many fantastic solo adventures ahead.
Best Regards,
Panache Cruises
Karen looked after us well and in a…
Karen looked after us well and in a really professional manner, in relation to our booking and information re the cruise line.
A follow up call re the booking was handled immediatley
and resolved.
March 5, 2026
Unprompted review
Reply from Panache Cruises
Dear d Scott,
Thank you for taking the time to share your experience. We’re delighted to hear that Karen looked after you so well and provided such a professional, reassuring service throughout your booking. It’s wonderful to know that the information she shared about the cruise line was helpful and that you felt fully supported.
Thank you again for choosing Panache Cruises. We look forward to assisting you with your upcoming voyage and any future plans you may have.
Best Regards,
Panache Cruises
Due to the excellent customer care we…
Due to the excellent customer care we have booked several cruises with Jason Treadwell. When Jason is not available other members of staff are always most help.
Earlier today we had a small query on a recent booking with Regent, within hours Regent and Jason answered our question with unbelievable results
Thank you
James Cole must be very proud of his staff!
March 6, 2026
Unprompted review
Reply from Panache Cruises
Dear Malcolm Groves,
Thank you so much for sharing your experience. We’re absolutely delighted to hear that Jason has consistently provided you with such excellent customer care and that his support has led you to book several cruises with us. Your loyalty means a great deal.
It’s also wonderful to know that when Jason isn’t available, the wider Panache team has been able to step in and assist you just as effectively. James is incredibly proud of the team, and feedback like yours reinforces why.
Best Regards,
Panache Cruises
Nothing is too much trouble and heaps…
Wendy was exceptional. Nothing is too much trouble and heaps of patience luckily for us. We like the continuity that panache gives you. We've used panache numerous times and will continue to.
March 6, 2026
Reply from Panache Cruises
Dear Tony Edwards,
Thank you so much for your lovely review. We’re delighted to hear that Wendy has once again provided exceptional service. Her patience, attention to detail, and willingness to go the extra mile are qualities we’re incredibly proud of, and it’s wonderful to know they made such a difference to your experience.
Thank you for your loyalty and for taking the time to share your feedback. We look forward to supporting you on many more memorable journeys ahead.
Best Regards,
Panache Cruises
Booking agent
March 6, 2026
A first class service
The service provided by Karen was seconded to non. Firstly she came up with a fantastic price for our river cruise having used all her experience to identify an itinerary which met our needs. Any queries big or small which we had were answered promptly.
She has a friendly yet professional manner which gave us confidence in both her and the company. I would have no hesitation in recommending Panache and particularly Karen to anyone considering going on a river cruise.
March 5, 2026
Unprompted review
Reply from Panache Cruises
Dear Thomas,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you received a first class level of service from Karen. It’s wonderful to know she was able to use her expertise to find an itinerary that matched your needs perfectly and secure a fantastic price for your river cruise.
We’re also pleased that every query was handled promptly and that her friendly yet professional approach gave you confidence throughout the process. Your recommendation means a great deal to us, and we’re truly grateful for your trust in both Panache Cruises and Karen. We look forward to supporting you on this upcoming journey and many more in the future.
Best Regards,
Panache Cruises
Louise - Panache Cruises -First Class Experience
Booked our fantastic cruise through Louise at Panache Cruises. Panache were not even on our list of cruise agents to book with but through Cruise Critic received an E mail from Louise with a challenge of ‘let me see if I can beat it ‘ (another cruise line quote). Louise came back with a price that was cheaper than one of the leading cruise agents and covered everything we wished for on our list. Nothing was too much trouble and the best bit for us - this is our first cruise and I know 100% Panache cruise and Louise will look after us all the way there and all the way back which gives that added reassurance and guarantee. Nothing was too much trouble from flights, hotels, cabins Louise was so knowledgable on everything - you have that personal touch from start to finish, and also gentle reminders along the way. They also do a great loyalty and referral bonus for money off your next cruise. Will definitely use again. Thankyou Louise for an outstanding service .
March 2, 2026
Reply from Panache Cruises
Dear J. Thompson,
Thank you so much for taking the time to share this wonderful review. We’re absolutely delighted to hear that your first experience with Panache Cruises, and with Louise in particular, has been such a positive one.
Knowing that you feel fully reassured and looked after for your very first cruise means a great deal to us. We’re also thrilled that you mentioned the added touches such as our loyalty and referral benefits, we love rewarding our guests for choosing to travel with us.
Thank you again for your trust and your kind words. We can’t wait to look after you on this upcoming voyage and on many more adventures to come.
Best Regards,
Panache Cruises
Fully committed to Panache
Just booked with Panache and Karen again!
I’m fully committed through to and including 2028 with cruises from Panache.
Lots of help even for a very fussy client with specific requirements. Thank you Karen, great job.
March 4, 2026
Unprompted review
Reply from Panache Cruises
Dear Patricia,
Thank you so much for your wonderful review. We’re delighted to hear that you’ve chosen to book with Panache Cruises, and with Karen once again. Your continued trust all the way through to 2028 is an incredible compliment, and we’re truly grateful.
It’s fantastic to know that Karen has been able to support you so well, especially with your specific requirements. Thank you for your loyalty and for taking the time to share your experience. We look forward to helping you plan and enjoy many more unforgettable cruises in the years ahead.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Gerry,
Thank you for your feedback. We’re really pleased to hear that you found the process easy and that everything was explained in great detail. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Best Regards,
Panache Cruises
Nicole was excellent
Nicole was excellent. Answered questions really well and reassured me about my choices.
March 3, 2026
Reply from Panache Cruises
Dear Michael,
Thank you so much for sharing your feedback. We’re delighted to hear that Nicole provided such excellent support and was able to answer your questions clearly while giving you the reassurance you needed when making your choices. We truly appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Best Regards,
Panache Cruises
Enquired about a Mekong river cruise…
Enquired about a Mekong river cruise with Rob as had received an email detailing an offer price from £3,888 per person. I don’t actually believe that such a cruise even existed!
When I discussed it with Rob he was initially offering a similar cruise at circa £10,000 per person! He said he would look into the one I enquired about and would call me back as he couldn’t see it on his system and would call the cruise operator. This was on a Saturday and it’s now Tuesday and have had no call back.
Not the best first impression and has definitely put me off using Panache as it stands sadly.
February 28, 2026
Unprompted review
Reply from Panache Cruises
Dear Customer,
Thank you for taking the time to share your experience with us. We’re very sorry for the confusion surrounding the Mekong river cruise you enquired about, especially when the initial details didn’t appear to match the offer you had received.
There were, unfortunately, two similar itineraries in circulation at the time, which led to the initial discrepancy in pricing. We’re glad that Robert was able to come back to you with the correct cruise at the offer price you originally enquired about, but we fully appreciate that the delay in doing so affected your first impression.
By way of explanation, though not an excuse, the current conflict in the Middle East has caused some operational delays with ATP, the cruise operator, which meant it took longer than usual for us to receive the confirmation we needed. We apologise sincerely for the wait and for any uncertainty it caused.
Your feedback is incredibly valuable, and we’re committed to ensuring a smoother, clearer experience moving forward. We hope we may still have the opportunity to restore your confidence in Panache Cruises.
Best Regards,
Panache Cruises
Excellent Service
Professional and personable staff. Booked two cruises! Lisa and Wendy met our needs perfectly and I don't think anything was missed. Second time I have used Panache and wouldn't hesitate to recommend to others.
February 28, 2026
Unprompted review
Reply from Panache Cruises
Dear Tricia Rea,
Thank you so much for your lovely review. We’re delighted to hear that you found our team both professional and personable that balance is exactly what we strive for. We’re especially grateful for your continued trust in Panache Cruises. Booking with us for a second time and feeling confident enough to recommend us to others is one of the greatest compliments we can receive.
Best Regards,
Panache Cruises
Unbeatable price and service
Excellent service and cruise line knowledge from Helen. Their enthusiasm and pricing makes a compelling proposition. We had previously used Trailfinders which was a mixed experience. We have booked two Seabourn cruises with them this year and introduced our friends to Panache.
January 8, 2026
Reply from Panache Cruises
Dear Anthony,
Thank you so much for your wonderful feedback. We’re delighted to hear that Helen’s expertise, enthusiasm, and cruise line knowledge made such a strong impression. We’re especially grateful that you chose to book not just one but two Seabourn cruises with us this year, and that you’ve recommended Panache Cruises to your friends. That trust means a great deal.
We look forward to supporting you throughout your upcoming voyages and to helping you plan many more memorable journeys in the future.
Best Regards,
Panache Cruises
A very informative process.
A very informative process when booking, good advice, from personal experience. Competitively priced.
March 1, 2026
Reply from Panache Cruises
Dear Graham Davis,
Thank you for sharing your feedback. We’re delighted to hear that you found the booking process clear, informative, and supported by helpful, experience based advice. Providing competitive pricing while ensuring our customers feel confident and well guided is exactly what we aim for, so it’s wonderful to know this matched your experience. We truly appreciate you choosing us and hope to assist you again in the future.
Best Regards,
Panache Cruises
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