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See what reviewers are saying

Rated 5 out of 5 stars

Amazing customer service Opening a new venture and have used them in previous ventures and the is a reason I keep coming back .

Rated 5 out of 5 stars

We met PanaEpos at a trade event and from first contact there was no pressure, just really good service. We went back and forth with the requirements and spec for a few months and had our insta... See more

Rated 5 out of 5 stars

We decided to install a new EPOS Till system in summer. From the first meeting with John we felt in safe hands. Installation was about 10 days from the first meeting and all was very swift and well or... See more

Company replied

Rated 5 out of 5 stars

Jason and John were great with our onboarding, and Bea has been an absolute hero, fantastic with ongoing back-office support. The back office is quite complicated (I can do the basics, but Bea is a... See more

Company replied

Company details

  1. Eftpos Equipment Supplier
  2. Business and IT Consulting Agency
  3. Card Processing Service
  4. Payment Service

Information provided by various external sources

We are the UK's leading re-seller of Panasonic hardware solutions and a premier partner of ICRTouch software, with recognised high levels of after sales support. If you need a front of house system that supports your business, and uses that latest technology, call us now on 01692 404 949


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

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Rated 5 out of 5 stars

Bea is awesome 😎

This company is amazing! Bea is an absolute credit to them. She is always on hand to help and is so quick on the computer it’s unbelievable. There is nothing she doesn’t know how to do or to resolve. Please don’t ever leave Bea. It would be a huge loss for Panaepos.
Our till is so much easier to read and all the staff find it much better after Bea has put her personal touch on it

October 3, 2019
Unprompted review
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Rated 5 out of 5 stars

A great company with excellent aftercare

A great company with excellent aftercare.
We needed to replace our dated Till system at our Social Club and PanaEpos proved the right choice from the start. The speedy install and onsite training saw us up and running just before the Christmas break with all the Staff all competent in its use.
The aftercare is superb with any teething issues sorted over the phone straight away. I have attended a couple of training sessions at their site and I am now confident in using the system for stock control so a big thank you to Bea for her excellent training and patience. Highly recommend PanaEpos.

September 25, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Can’t recommend PanaEpos and the team enough. I was dubious about changing systems but no regrets. The support is 1st class any problems are sorted quickly even on weekends the is someone on the end of the phone to help. I must also make a special mention to Bea who set my till up.

September 17, 2019
Unprompted review
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Reply from PanaEpos

Thanks for the review Tim.

We know changing your till provider can be a daunting task and we try our best to make it pain free by offering services like programming your till for you, handling the installation, unlimited free training and the first years support free.

We're glad to hear that we have succeeded in making your change over easy for you and we will pass your compliments on to Bea.

Thank you,
The PanaEpos Team

Rated 5 out of 5 stars

Great customer service

Great customer service, quick update on the till, overall we are very happy to have PanaEpos on board. Keep it up guys !!

September 17, 2019
Unprompted review
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Reply from PanaEpos

Thanks Peggotty's 162
Its been great working with you in preparation for the reopening and inspirational to watch the new Peggotty's take shape. Any changes/additions feel free to call the Support Team on 01692 404949!

Thanks,
The PanaEpos Team

Rated 5 out of 5 stars

Top notch company.

Good system, helpful and friendly people, nothing is too much trouble. We've been looking for a new till system for the pub for ages, and this is the only one we found that does the job we want.
In my opinion if you're looking for a hospitality ePOS system in East Anglia, you need look no further.

September 16, 2019
Unprompted review
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Reply from PanaEpos

Thanks David,

Glad to hear the positive feedback and that you recommend us a trusted Epos supplier for East Anglia.
We are Gold Partners to our software partner - ICRTouch for the last 2 years running and we was voted Partner of the Year this year, accolades that we're extremely proud of.

We look forward to working with you in the future!

Thanks,
The PanaEpos Team

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Rated 5 out of 5 stars

Overall i am happy to recommend…

Overall i am happy to recommend PanaEpos. We started with new tills Ryan installed and was very clean & tidy. Bea is know the pub trade exceptionally well and is extremely helpfull, we have had amazing support and training

September 10, 2019
Unprompted review
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Reply from PanaEpos

Thanks for taking the time to write a review Julie and its great to hear that your happy with the level service from us.

We always try to employee engineers with a background of working in the same industry sectors as our customers, so they can relate and understand their needs better, we're glad to hear the Bea has achieved this! We'll pass your compliments across to our installation engineer Ryan as well.

Thanks again!
The PanaEpos Team

Rated 5 out of 5 stars

Excellent service

Excellent service, always available if there’s a minor glitch
10/10 rating

September 6, 2019
Unprompted review
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Reply from PanaEpos

Thanks Cherry67,

Glad to hear you're continuously happy with the ongoing support. We look forward to working with you on your next venture.

Thanks,
The PanaEpos Team

Rated 5 out of 5 stars

Right from the off

Right from the off with dealing with sales(Jason) through to programming with Bea,and the installation of the till system was so easy and a pleasure to deal with these guys! I have used so many different tills over the years in business but must say this was the most painless. Keep up the good work guys

July 29, 2019
Unprompted review
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Reply from PanaEpos

Thanks for the shining review Philip.

We have loved working with you and your team since you came to us as a new customer this year and it's great to hear that you're happy with the level of after sales support that you've had from us.

We look forward to long relationship with you!

Thanks!
The PanaEpos Team

Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
An excellent service from the team at Panaepos, they helped me greatly before the installation with our product file. The installation was painless, clean and tidy, and the engineers made sure we knew what was happening and were happy with the routing of cables and the positioning of equipment.
Since opening the level of service has been impossible to fault.

August 31, 2018
Unprompted review
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Reply from PanaEpos

Hi Sean,

Thank you for the glowing review!

Our aim is to keep any till change over as pain free and cause as little disruption to you as possible, so it great hear that we have achieved that with you.

Thanks again,
The PanaEpos Team

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Rated 5 out of 5 stars

Excellent service.

PanaEpos, have been efficient, professional and a pleasure to deal with they have recently installed a cash register in our restaurant. Excellent service. Thanks Jason, Max and Ewan.

August 24, 2018
Unprompted review
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Reply from PanaEpos

Thanks for your continued business and its great to hear your happy with the service. If you need any further help please don't hesitate to contact us on 01692 404949 (option 2).

Kind Regards
The PanaEpos Team

Rated 5 out of 5 stars

Superb Service

I was a put in a position where I had to replace my cash register system in the take away part of my business, unfortunately it was in the busiest part of the year. I therefore needed a reliable company,Panaepos was recommended to me, from the first phone call I have been very impressed.We initially had some minor issues which as always occur at weekends, thankfully someone was on the other end of the phone to rectify this.I would recommend this company 100%.
Mark Wilson
Fishers of Hunstanton

August 16, 2018
Unprompted review
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Reply from PanaEpos

Thanks for a great review Mark. We appreciate you taking the time to leave feedback and we are glad that its so positive!

If you have any issues at any time please feel free to drop us a line on 01692 404949 or support@panaepos.com.

Kind Regards
The PanaEpos Team

Rated 5 out of 5 stars

PanaEpos certainly know their stuff

PanaEpos certainly know their stuff. They were quickly on hand to advise the best CCTV system for our requirements, they were thorough and efficient on the install. So impressed with the quality and service we will be adding to the system very soon.

August 13, 2018
Unprompted review
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Reply from PanaEpos

Thanks Mike!

We're glad you're pleased with the recommendations and CCTV installation and we look forward to working with you to extend the system soon.

Kind Regards,

The PanaEpos Team

Rated 5 out of 5 stars

Good quality equipment at a reasonable…

Good quality equipment at a reasonable price with great customer service and quick delivery and installation needed a new till and was delivered next day with an offer of a temporary one in the meantime
Highly recommend.

August 8, 2018
Unprompted review
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Reply from PanaEpos

Thank you for leaving your feedback Adam.

It's great that you're happy with the till and our prices and even better to hear that our engineers have sorted your dilemma quickly for you. If you need any help with your new till don't hesitate to call us on 01692 404949 or email support@panaepos.com.

Kind Regards

The PanaEpos Team

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Rated 5 out of 5 stars

Outstanding

In an industry where high standards of customer service are imperative, our systems need to be monitored and maintained at the drop of a hat. Pana Epos has exceeded all our expectations and we are delighted to do business with them. Fantastic!

July 25, 2018
Unprompted review
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Reply from PanaEpos

Thanks Simon,

We're glad to hear that you're really pleased with the level of service from us and thanks for taking the time to share your experience.

Kind Regards

The PanaEpos Team

Rated 5 out of 5 stars

Great!

Extremely flexible, very easy to work with, top notch!

July 24, 2018
Unprompted review
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Reply from PanaEpos

Brilliant to hear! Thanks for a great review and best of luck with your new venture and we look forward to a long relationship with you.

Kind Regards

The PanaEpos Team

Rated 5 out of 5 stars

Great service offered 5 stars

Great service offered, quick response and easy to communicate with. Will continue to use for our business 5 stars

February 28, 2018
Unprompted review
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Reply from PanaEpos

Thanks for the feedback Karl, we look forward to working with you again in the future.

Kind Regards

The PanaEpos Team

Rated 5 out of 5 stars

PanaEpos are a fantastic company to do …

PanaEpos are a fantastic company to do work with. They are always on hand to help and guide us through any issues. Daniel in particular is brilliant helping our catering and retail staff with any questions and issues.

Would recommend PanaEpos to anyone looking for a new system.

The Team at The Cathedral St John The Baptist.

January 9, 2018
Unprompted review
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Reply from PanaEpos

Hi Kate,

Thanks for such a glowing review! It's fantastic to know that you are happy with the level of support from us. After sales support is our main area of focus so we love hearing that we have another happy customer!

Kind Regards

The PanaEpos Team

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Rated 5 out of 5 stars

Great Service from Daniel

Great Service from Daniel at PanaEpos and very professional to .

December 15, 2017
Unprompted review
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Reply from PanaEpos

Thanks Christopher, glad to hear that your happy with the service you receive from Daniel.

Kind Regards

The PanaEpos Team

Rated 5 out of 5 stars

Daniel at PanaEpos services for Jupe

Daniel at PanaEpos has always provided us with a first class efficient service. Dealing with tasks in a professional manner and ensuring the job is completed quickly and smoothly. Would recommend his service .

December 15, 2017
Unprompted review
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Reply from PanaEpos

Thanks for the feedback Nicola, Daniel is very conscientious about the level of service he provides our customers so he will be glad to hear that he has another happy customer!

Kind Regards,

The PanaEpos Team

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