Amazing customer service Opening a new venture and have used them in previous ventures and the is a reason I keep coming back .
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We met PanaEpos at a trade event and from first contact there was no pressure, just really good service. We went back and forth with the requirements and spec for a few months and had our insta... See more
We decided to install a new EPOS Till system in summer. From the first meeting with John we felt in safe hands. Installation was about 10 days from the first meeting and all was very swift and well or... See more
Company replied
Jason and John were great with our onboarding, and Bea has been an absolute hero, fantastic with ongoing back-office support. The back office is quite complicated (I can do the basics, but Bea is a... See more
Company replied
Company details
Information provided by various external sources
We are the UK's leading re-seller of Panasonic hardware solutions and a premier partner of ICRTouch software, with recognised high levels of after sales support. If you need a front of house system that supports your business, and uses that latest technology, call us now on 01692 404 949
Contact info
Epos House, Scottow Enterprise Park, NR10 5FB, Norwich, United Kingdom
- 01692 404949
- sales@panaepos.com
- www.panaepos.com
I have found the Epos system installed …
I have found the Epos system installed by PANA EPOS, is perfect for our business as it’s easy to use, very reliable and comes with a host of
Feature options I can choose from to help manage the business.
The guys there are quick to respond and always resolve any issues I have in a friendly and professional manner. Great service all round.
November 2, 2017
Unprompted review
Reply from PanaEpos
Thanks for taking the time to review us. You mentioned some important points for a business to consider when choosing an EPoS system and it's reassuring for us to hear that you are happy with what we have provided.
Thanks again,
The PanaEpos Team
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We have used Panaepos for our tills
We have used Panaepos for our tills, till rolls and back office support since we opened nearly 8 years ago. Danny in particular has been great and his knowledge of the systems including our CCTV has been super. Thanks chaps!
November 2, 2017
Unprompted review
Reply from PanaEpos
Thanks for a lovely review Alison, we are pleased to hear that we have been successful in providing a extensive solution for you. I will pass your compliments on to Danny and we look forward to the next 8 years working with you!
Kind Regards,
The PanaEpos Team
Trustworthy Company 5 Star
Only known to me as John the Till, in my phone contacts!
I can’t not speak highly enough about Panaepos, nothing and I mean nothing is to much trouble for them. Professional install team, can program anything you need to sell. The software to change the till system is so user friendly, (shame Apple software wasn’t as easy!).
Just call them, amazing company.
November 2, 2017
Unprompted review
Reply from PanaEpos
Hi Phillip,
Thanks for such a complimentary review. It's fantastic to hear how well our team and software works with you and your business. Our engineers understand how much an EPoS installation can disrupt a business if it isn't done quickly and efficiently so they will be pleased to hear that they have been successful and in their ongoing support.
Thanks again!
The PanaEpos Team
Best decision I made.
Best decision I made.
"I was with PanaEpos for 6 years and the service I got from them was superb. I was approached to buy a cheaper local solution and after 6 months realised it was a big mistake and I regretted changing so returned back to the safe and reliable hands of PanaEpos. Best decision I made.
November 1, 2017
Unprompted review
Reply from PanaEpos
Hi Ben
Its great to see our long term customers come back to us, we wont let you go this time!
Kind Regards
The PanaEpos Team
We chose Panaepos due to the fact they …were local
We chose Panaepos due to the fact they were local and were recommended to us .
The lads who installed the new till system were excellent . Minimal disruption and very professional .
Since the installation, the on going support has been great, any issues resolved promptly.
We would definitely recommend them
November 1, 2017
Unprompted review
Reply from PanaEpos
Thank you Suzie for the feedback,
Glad to hear that the installation was painless and efficient. If you have any more changes to the products on your till please don't hesitate to call on 01692 404949 or emails us at support@panaepos.com.
Kind Regards,
The PanaEpos Team
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5 star staff & Great company
5 star staff & Great company who will always help and sort issues as they arise. The team are very knowledgeable and good at their job.
October 31, 2017
Unprompted review
Reply from PanaEpos
Thanks for a great review.
Its a pleasure to work with such a well respected local business group. We look forward to working with you more in the future.
Kind Regards,
The PanaEpos Team
Excellent!
Have worked with these guys for several years, they supply till systems to all three site I look after. Always professional and honest. The software and hardware they have supplied is perfect for what we need and I've found it easy to use and practical. Any technical issues have been resolved in good time and to what I'd expect. Personally I have had a fantastic experience with them!
October 30, 2017
Unprompted review
Reply from PanaEpos
Hi Dave,
Thanks for the feedback. We think its really important for us be upfront and honest with what we can offer and its encouraging to hear that acknowledged. It's obviously paid off otherwise we wouldn't have such a long standing relationship with you and many other customers!
Kind Regards
The PanaEpos Team
First Rate Service and Knowledge
Top Class Service from Daniel, the whole company ethic is fantastic. As always we have had teething issues with upgrading our system but knowing there is such a wealth of knowledge at the end of a phone puts our minds to rest.
We can not recommend PanaEpos enough, they will never let you down!
October 27, 2017
Unprompted review
Reply from PanaEpos
Hi Jason,
Thanks for such a complimentary review. Dan will blush!
It's been great working with you on upgrading your current EPoS system, I'm glad to hear you're confident that we have your back and we are looking forward to being a part of your future projects.
Kind Regards,
The PanaEpos Team
Worth every penny
I had never used a system like this and was amazed how simple it was to pick up, particularly after the training this lovely team offered us. Even our most senior Luddite staff have managed to master the system and the back up support has been second to none and available almost 24 hours a day. ( a necessary requirement in our business).
I wouldn’t hesitate to recommend it.
October 27, 2017
Unprompted review
Reply from PanaEpos
Hi Delia,
Thank you for the review. I'm glad that we've managed to get all staff of all technical abilities up to scratch! It's fantastic to hear that you are confident in the level of back up support that you receive from us as well. We look forward to working with you further.
Kind Regards
The PanaEpos Team
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As a newcomer to EPOS I was somewhat …
As a newcomer to EPOS I was somewhat nervous about installation and use of a complete system. I should not have worried PanaEpos helped us every step of the way. We were up and running within days and have reaped the benefit ever since. Great service thank you PanaEpos.
October 26, 2017
Unprompted review
Reply from PanaEpos
Thanks for the great review Nick, its great to hear how the Support Team look after you so well during your change to EPoS. If you need any further assistance, don't hesitate to call the support line on 01692 404949.
Kind Regards,
The PanaEpos Team
Very helpful staff
Very helpful staff, always on hand to upload new menus or make changes to the system when needed, they’re always professional and get the job done quickly. I would highly recommend them.
October 26, 2017
Unprompted review
Reply from PanaEpos
Thanks for the recommendation Glen, its really appreciated. We will let our support team know, they do enjoy a compliment!
Kind Regards
The PanaEpos Team
Service to top quality
Service to top quality, nothing to much trouble no matter how big or small, Daniel the technician is great and happy to help at all times. Great team.
October 26, 2017
Unprompted review
Reply from PanaEpos
Hi Andrew,
Thanks for the review. Dan and the team will be pleased to hear your feedback.
Kind Regards
The PanaEpos Team
Great team
Great team, really helpful and technical. A special thank you to Daniel Broom who has been fantastic in supporting us on an ongoing basis. Fantastic service and always on the end of the phone. 5 stars!
October 26, 2017
Unprompted review
Reply from PanaEpos
Hi Adam,
Thank you for the positive feedback, we take pride in the fact that our support team is trained to a high standard and Dan will be especially pleased to hear how happy you are with his work!
Thanks again,
The PanaEpos Team
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Very responsive team
met them at the bar show 2007, now installed in all 6 of our venues. great function and the guys are very responsive in dealing with issues or updates
October 25, 2017
Unprompted review
Reply from PanaEpos
Thanks for the great review Jake!
We have enjoyed working with you from the early days and its great to hear that you are happy with our after-sales support, every bit of feedback is really appreciated.
Kind Regards,
The PanaEpos Team
We stumbled across Panaepos by chance …
We stumbled across Panaepos by chance and are very glad we did. Their systems have been able to do everything we wanted them to do but the highlight has been the extraordinary level of support and the timeliness with which requests for help or changes to the system have been carried out.
October 20, 2017
Unprompted review
Reply from PanaEpos
Hi Andrew,
Thanks so much for a glowing review!
We are pleased to hear that you rate our after sales service. It has been a pleasure to work with The English Whisky Company and look forward to working with you further as you grow.
Kind Regards
The PanaEpos Team
Straight forward, hassle free.
Straight forward, hassle free remote support. PanaEpos are always quick to respond to support requests from site and from our Head Office. Site visits when needed are also easy to arrange, the guys they have on their team are knowledgeable, genial and happy to spend time training and explaining.
We'll be expanding our relationship with PanaEpos in the year ahead.
October 20, 2017
Unprompted review
Reply from PanaEpos
Thanks Stuart!
Fantastic feedback, its very much appreciated.
Its brilliant to hear that the Support Team are getting the job done and to a great standard. We pride ourselves on the after-sales service and the guys will be pleased to hear your feedback.
We're glad to hear that our relationship will be expanding with you just drop us a line on 01603 404949 when you're ready to chat.
Kind Regards
The PanaEpos Team
Reply from PanaEpos
Thanks very much for taking the time to review us.
We are glad to hear that you're happy with the service provided and we look forward to continuing the good relationship.
Kind Regards,
The PanaEpos Team
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