Pandora Reviews 

last week I stopped by the cross county store in New York, & Dariana was very helpful and patient with me. I came in with my mind set on something, and when I seen it in person, I no longer wanted it, but didn't want to leave empty handed, so she showed me a few new items and I fell in LOVE! I ended up getting a chain and a ring that goes PERFECT with my charm bracelet! she was very informative of the product and showed me how to take care of my pieces. I never knew I had to keep up with cleaning it until Dariana told me. she is a life saver! and I recommend everyone to shop there and ask for Dariana !! 10 out of 10 I recommend !

I recently had a truly disappointing experience with customer service that left me feeling frustrated and unheard. I had reached out multiple times via email, only to receive generic responses that felt like they were simply copied and pasted, often highlighted with capital letters to reiterate supposed policies. It made me feel insignificant, and as though no one had taken the time to genuinely read my concerns. I was left feeling both frustrated and disillusioned by the lack of personal attention.

In a last-ditch effort, I decided to visit the Croydon Centrale store, and I am so glad I did. There, I had the pleasure of meeting Adriana, and I can’t express enough how wonderful she was. From the moment I spoke to her, it was clear she was not only willing to listen but genuinely cared about my situation. She took the time to understand my concerns and provided clear, thoughtful solutions. Her knowledge of the products and policies was impressive, but it was her kindness, empathy, and compassion that truly made the experience stand out.

Adriana didn’t just make me feel heard; she made me feel valued. Her approach was completely different from the impersonal interactions I had previously experienced. Thanks to her exceptional customer service, I ended up purchasing more than I originally intended. Adriana’s professionalism and genuine care for her customers are a testament to the essence of Pandora’s brand. It’s rare to encounter such a positive, personalized experience, and I believe Adriana deserves to be recognized for embodying everything that great customer service should be.

If it weren’t for Adriana’s amazing service, I might have walked away from Pandora entirely. She turned my entire experience around and reminded me of the power of truly caring customer service. I wholeheartedly recommend Adriana to anyone visiting the Croydon Centrale store. She is a true asset to Pandora, and I am incredibly grateful for her assistance.

While I always appreciated the quality and craftmanship of your jewellery, my recent experience left me quite disappointed. After picking up my charm bracelet, I noticed one of the stones was missing. I was disheartened to see it returned in this condition, especially after professional cleaning. I had expected the quality of service would reflect the high standards that Pandora is known for. It was suggested the stone had fallen out into my bag! Needless to say there was no positive outcome and I will not be shopping at Pandora again.

I recently purchased online an open and lockable locket for my wife. It said it was compatible with her ME bracelet. I bought it for her to put a small piece of fur in from our recently deceased dog. She was out on Saturday with friends and the locket fell off her bracelet and she lost it. Just a warning to anyone purchasing this locket it is not safe on the ME bracelet.

We are in 2025 and "Pandora is unavailable in my country or region" (Netherlands)

Pandora – Completely Irrelevant in 2025

I’ve been a fan of Spotify for years and have always been open to exploring other services.
- However, Pandora's utter refusal to make itself available in the Netherlands is nothing short of infuriating.
In 2025, the fact that Pandora still restricts itself to certain regions is beyond frustrating.
Pandora It’s a joke at this point.

Pandora, a service that claims to be a global player, is acting like it’s stuck in the past.
- Meanwhile, Spotify continues to grow and thrive globally, offering access to music to millions without such ridiculous geographical limitations.
It's shocking to see Pandora restricting itself so severely in such a connected world. I don’t understand how this can still be an issue in 2025.

As a fan of streaming music, I find Pandora’s regional restrictions incredibly disrespectful to its potential audience. There’s no excuse for this, and frankly, it’s just irritating.

- I’ll continue using Spotify, as it's clear Pandora doesn’t care about customers in the Netherlands.

The pharmaceutical commercials have killed iHeart killed Town Square Media and now they're going to kill Pandora and the funny part about it Pandora doesn't even know it or see it coming

Bought a ring in December and the stone fell out in January. I have called customer service and emailed constantly since the 7th January and no one has returned any of my emails or helped in anyway. I will now be looking into taking legal action. DO NOT BUY FROM PANDORA

If you order something online and have to replace it, you can't go to a shop, you have to send it back and have them replace it. Ok, I can understand that, separate storages and what not, but why does it take FOREVER for them to send something back. I have been waiting for a month for them to replace a bracelet that I got my wife for her birthday. When I finally contacted them, after 2 days I got an email that somebody is going to call me. It has been a week and of course nobody did. It feels like they employ people with two left hands. Really, really, really EXTRA slow, unresponsive and useless.

Just a fraud. Avoid the scammers. All the pandora.xx sites are scammers trying to take your money

I went into the pandora on grafton street today to change a bracelet my husband bought in November as the catch was broke asked if the girl could help me find a duplicate receipt on the computer if possible for me as I always buy pandora the manager treated me like I was a dog she roared at me then she served a gentleman that walked in while the other girl was looking for the receipt then roared over at me while she served this customer I came out crying and shaken this was the pandora at the top of grafton street the shopping centre as I work with the public I've never seen someone like this treating customers in this way I'm goi gvto go further about this the way I was left feeling was disgraceful as I treat people with respect and will never understand how a manager could treat customers this way

Purchased pandoras beautiful pave triple row ring in store 2 days ago. My finger is already green, super disappointed as it is stamped S925. For $205 spent a sterling silver ring should not turn your finger green. I will be returning it however I am weary of buying anything else from them

The items in thr store are lovely and wide variety. My criticism is the online purchase refund policy. If you purchase something online and you pick it up a store. Your options as too exchange/ store credit. In order to receive a full refund within the 30 days you have to ship it back!. Yes they give you a label to use. My question is asked if I'm picking it up in a store my purchase comes from there stock not a random warehouse. Not the best policy and should clearly be shared when ordering online.

Spent a lot of money for Christmas this year and past Christmas buying my granddaughters bracelets and charms of which I have many girls this year received a free bangle for the money I spent but when it came in it was to small for my granddaughters wrist I sent it back for exchange bigger size never received it back finally got a hold of the company telling me they can’t exchange it they returned it back to store I am so mad 😡 this is terrible business and was spending more to get charms for it also so I lost it then want to offer me only 10 % off to buy a new bracelet after all the money I spent and that one was free offer never buy there again ty

any store or company that hires or supports animal cruelty can not be trusted or good do not shop in pandora until it fires and stops the employee that has ties to animal cruelty please

Purchased a few things from pandora , my items were delivered BUT my 2300$ ring was not , pandora is ignoring my emails. Case was supposed to be escalated but no one is dealing with it. Very disappointed. I’m charged for something I didn’t receive.

Bad customer service
And bad delivery

Their customer service isn’t helpful at full. I had conversation with Shiane over the chat function and you could tell she wasn’t interested in assisting me at all. Too bad I love pandora but I guess this was my last purchase.

Terrible customer service and cheap quality.

Very poor customer service.

Last January 19 me and my wife visited the Pandora store in Genova, Italy. There is a young lady employee named Irene. She is very helpful and kind . I just want to tell the bosses of Pandora that they got a good employee at Pandora Genova via XX settembre. Good work Irene. Much appreciated 😉