The parcel received by the courier on Thursday morning, the distance to be covered is 112 km, was first scanned incorrectly and instead of going to the sorting office in Dublin, it went to the sorting... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Waiting for Parceldirect to collect a parcel since 12 Jan 2026. We have emailed them 3 times in this regard but only get a computer generated response. There is no customer service phone number on... See more
Company replied
Mever buy from this website. It's purely scam. Payment is done but no order confirmation is received, parcel is never collected. I asked fkr a refund, they said yes but never received it. Stupidly, I... See more
Company replied
Company details
Information provided by various external sources
Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.
Contact info
2.6
Poor
315 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best parcel company in Ireland
Best parcel company in Ireland ! Helped me deliver a package to a loved one and it was so easy going and really great punctual service , shoutout to the customer service team and the business manager as they were so kind and helpful throughout the process ! Wouldn’t recommend a better team or a better company
March 23, 2026
Unprompted review
Reply from Parceldirect
Hi,
Thank you so much for your amazing feedback! We’re delighted to hear everything went smoothly and that our team could help throughout.
We truly appreciate your support!
Kind Regards,
PD Support
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I’ve used Parceldirect.ie a few times…
I’ve used Parceldirect.ie a few times and found it easy to use and good value for money. The ability to compare courier prices is really helpful, and most deliveries arrived on time without issues. Customer support could be a bit quicker, but overall a reliable service
March 20, 2026
Reply from Parceldirect
Hi,
Thank you for your feedback and for using our service multiple times! We’re glad you find it easy to use and good value.
We appreciate your note on response times and will work on improving this.
Kind Regards,
PD Support
Reply from Parceldirect
Hi,
Thank you for your kind feedback! We’re glad you found our service fast and our team helpful.
Kind Regards,
PD Support
Best couriers in Ireland
Best couriers in Ireland! Placed order over the weekend, collected on Monday and delivered in Canada by Thursday. Needed some help and customer support answered right away
March 20, 2026
Reply from Parceldirect
Hi,
Thanks so much for your great feedback! We’re delighted everything went smoothly and our support team could help quickly.
We really appreciate your support.
Kind Regards,
PD Support
Great service
Great service, used many times to ship to Australia. Prices always great and quick responses via email
March 4, 2026
Reply from Parceldirect
Hi,
Thank you so much for your kind feedback and for choosing our service time and time again!
We’re delighted to hear that you’ve had a great experience shipping to Australia, and that our pricing and email support have met your expectations.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind Regards,
PD Support
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Reply from Parceldirect
Hi,
Thank you for your kind words!
We’re delighted to hear that you’re happy with our prices and support. Your feedback means a lot to us, and we’re always here to help whenever you need us.
We appreciate your support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Customs issue resolved
Was sending a parcel to the U.K for my son’s birthday and it got stuck in customs. Michael and Rory, the two I dealt with in support, were quick to sort it out. Attentive and helpful service.
March 20, 2026
Reply from Parceldirect
Hi,
Thank you for your lovely feedback!
We’re delighted to hear that Michael and Rory were able to assist you promptly and help resolve the customs issue for your son’s birthday parcel to the UK. We’ll be sure to pass on your kind words to them.
It’s great to know you found the service attentive and helpful. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Great prices and customer service
Used this service many times before, always really helpful if any issues.
February 20, 2026
Reply from Parceldirect
Hi,
Thank you for your continued support and for taking the time to leave a review!
We’re really pleased to hear that you’ve had consistently positive experiences with us and that our team has been helpful whenever any issues arise.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind Regards,
PD Support
Worst courier service ever
Worst courier service ever. Didn’t even pick up parcel for 5 days and telling me every day that it’s due to be picked up today. No time slots allocated for pickup. Sender can’t keep waiting whole day for the driver to come and pickup and which they don’t even come or call.
March 13, 2026
Unprompted review
Reply from Parceldirect
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the repeated delays and lack of communication regarding your parcel collection.
We completely understand how frustrating it is to be asked to wait in without a confirmed time slot, especially when collections are then missed without any update.
Please rest assured that your feedback has been taken on board and will be raised with our courier partners to help prevent this from happening again.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
PD Support
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Terrible service
Terrible service, booked in early February to get courier to pick up birthday items from Dublin to Cork. Time was to be collected 10-5.30pm. Waiting in all day, no show. Contact Parcel Direct and they apologised and said courier will be there next day, again waited in 10-5.30pm. Again no show. Asked for refund on 4 different occasions and I am still waiting, 1 month later. Absolute terrible service, stay away.
January 29, 2026
Unprompted review
Reply from Parceldirect
Hi,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially given the importance of your delivery.
Please accept our sincere apologies for the missed collections and the inconvenience caused. This is not the standard we aim to provide.
We can confirm that your refund has now been processed and should be with you shortly. Thank you for your patience while this was resolved.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
PD Support
Avoid
Avoid. Booked a collection service for collection 3 days ago. Useless service cheap for a reason. They don't do anything. Looking for a refund is prop a waste of time.
March 5, 2026
Unprompted review
Reply from Parceldirect
Hi,
We’re sorry to hear about your experience. Your booking has now been refunded, and proof of the refund has been sent to you via email.
All the best,
PD Support
Payment done, no order booked, no refund
Mever buy from this website. It's purely scam. Payment is done but no order confirmation is received, parcel is never collected. I asked fkr a refund, they said yes but never received it. Stupidly, I forgot the fraudsters website and I payed and booked for a 2nd time a parcel. Same thing happened. I requested the bank for a refund in the end.
January 5, 2026
Unprompted review
Reply from Parceldirect
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Please contact our customer support team directly with your booking details so they can review your case and provide clarification regarding your orders and refund status.
All the best,
PD Support
Disgraceful daylight robbery
Disgraceful daylight robbery, took an oder, did not honour it, agreed to cancel and refund and months later no refund. Cowboys
February 27, 2026
Unprompted review
Reply from Parceldirect
Hi,
We’re very sorry to hear about your experience and apologise for the frustration this situation has caused. Confirmation and proof of your refund have now been sent to you via email.
All the best,
PD Support
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DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! After a small claims court decree, the owner Stephen, who also owns O suillebhans and Liberty bars will steal your money and not deliver. Book directly with the couriers, these are thieves.
February 9, 2026
Unprompted review
Reply from Parceldirect
Hi,
Apologies for this hassle, this has been referred directly to the owner now who has confirmed this has been settled now.
All the best,
PD Support
TERRIBLE EXPERIENCE
I ordered an insured package delivery worth 58,91 euro. I tried dropping it off at two different locations today, but the drop off code simply did not work. I wasted more than two hours of my day and now I need to find another shipping company. AVOID this company at all cost, customer service is also not responsive to my request regarding a refund.
February 14, 2026
Unprompted review
Reply from Parceldirect
Hi,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you encountered when attempting to drop off your shipment and understand how frustrating it must have been to visit multiple locations without being able to complete the process. We recognize that your time is valuable, and we regret the inconvenience this situation has caused.
In some cases, drop-off issues can be related to temporary technical factors at specific locations or system timing. Nevertheless, we want every shipment experience to run as smoothly as possible. Regarding your refund request, please note that response times can occasionally vary depending on inquiry volumes, but all requests are reviewed carefully.
We kindly ask that you reach out to our support team again with your shipment details so we can take a closer look at the matter and provide further clarification.
Kind regards,
PD Support
Unresponsive to complaints
Sent 2 separate parcels to France, one priority the other standard, both door to door delivery. When the priority package arrived in France the delivery driver called the recipient to let them know he was going on holidays for 10days and that the package needed to be picked up (from his house) if they wanted it at all because when he returned in 10 days he would be sending it back to Ireland because the 7 day collection date would be up. The standard parcel arrived at a different depot and they called to have pick up arranged. I raised a complaint with parcel direct because the service I booked was door to door, this was 24 weeks ago and they have become unresponsive to any emails. Avoid them, 0 customer service!!
August 25, 2025
Unprompted review
Reply from Parceldirect
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the two shipments to France and understand how concerning this situation must have been, particularly given that door-to-door delivery was the service selected. We appreciate that this did not meet your expectations and recognize how frustrating it can be when delivery arrangements differ from what was anticipated.
Delivery operations can sometimes vary depending on local depot procedures or carrier-specific circumstances. However, we understand your concerns regarding the collection requests and the communication you described. We also regret to hear that you feel your complaint has not received the level of follow-up you expected. Response times may occasionally be extended depending on case complexity and volume, but all complaints are handled through our review process.
We encourage you to contact our support team again with your reference numbers so the matter can be revisited and clarified further.
Kind regards,
PD Support
Don't trust this company
Don't trust this company. They lost a expensive item I've sent and 1 year passed and they still haven't paid the valeu despite it was insured. Costume service doesn't sort anything. They keep blaming they hired
January 22, 2025
Unprompted review
Reply from Parceldirect
Hi,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how upsetting it must be when a shipment involving a valuable item remains unresolved for an extended period. We recognize how important insured shipments are to our customers and appreciate how frustrating this situation must feel.
In cases involving loss claims, investigations may require coordination with third-party carriers and can take time to complete, particularly when additional documentation or verification is needed. While we cannot comment on the specifics of your case here, please be assured that claims are reviewed in line with the applicable terms and procedures.
We encourage you to contact our support team again with your claim reference details so the matter can be revisited and clarified further.
Kind regards,
PD Support
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dreadful company
dreadful company. i paid €137 to send an item to austraila from ireland. i used parceldirect and it was to be sent via Fedex. i was told to deliver the item to a collection point which was in a shop near me. when i got there they told me they didn't accept fedex. it was late and the item had to go the next day so i used another courier. i sent an email explaining this and they apologized and told me i'd have a refund in 5-10 days. 5 weeks later no refund, they won't respond to emails. absolutely dreadful company. i managed to get the refund in the end after threatening legal action and opening a case with the Competition and Consumer Protection Commission
December 16, 2025
Unprompted review
Reply from Parceldirect
Hi,
Thank you for your feedback.
We’re sorry to hear about the difficulties you experienced with your shipment and the inconvenience caused by the collection point issue. We understand how frustrating this must have been, especially given the time-sensitive nature of your parcel.
We note that the matter has since been resolved and appreciate your patience.
Kind regards,
PD Support
Waiting for Parceldirect to collect a…
Waiting for Parceldirect to collect a parcel since 12 Jan 2026. We have emailed them 3 times in this regard but only get a computer generated response. There is no customer service phone number on their website which is very frustrating. They have our money but we have no service.
January 19, 2026
Unprompted review
Reply from Parceldirect
Hi,
Thank you for your feedback.
We’re sorry to hear that your parcel has not yet been collected and understand how frustrating it is to receive only automated responses. We appreciate your concerns, especially as payment has already been made.
Please reply again with your booking reference so our team can review the status of your collection and follow up directly.
Kind regards,
PD Support
Lost parcel i send and never refunded
Parcel direct did read my bad review and replyed to me to contact them to arrange a refund for the parcel they lost in Us and was never delivered. I sent them an email on 18th of December 2025 and they keep ignoring my email like 20 previous emails i sent previously. Reference nr #PD8999259. This thing is going since May 2024
December 18, 2025
Unprompted review
Reply from Parceldirect
Hi,
Thank you for your message.
We’re sorry to hear about your ongoing concerns regarding shipment reference #PD8999259 and understand how frustrating it must be to feel that your emails have not received a response. We appreciate the time you’ve taken to follow up on this matter.
Please reply again via your original support thread, quoting your reference number, so the case can be located and reviewed accordingly. Our team will ensure it is directed to the appropriate department for further handling.
Kind regards,
PD Support
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