Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
Company replied
Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an important package to pick up
I had an important package to pick up. I’m unsure if it was the delivery person or the parcel service that made the mistake but my package was in the wrong locker and I couldn’t get to it. I contacted the parcel service by text right when they opened and the worker, Tina, helped me get my package right away
April 6, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Vanessa, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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The worst
The worst. The only thing this company does is provide access to deliveries. They could not do that today and remote agents were no help. Waste of time. Terrible.
April 5, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Lee, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. We will reach out to you directly to better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
Great/prompt service!
Amazon gave me a code to the wrong locker, but through a quick text session with Parcel Pending/Gabriela, they were able to get my locker open and I was able to get my package late on a Sat before Easter. They were great and I highly recommend!
April 4, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bri, hank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Gabriela and the SMS team. Wishing you a wonderful day! – Brad Bishop
Convenience and peace of mind!
Tina from Parcel Pending support saved the day for me while my lockers were experiencing technical issues! This is a great service when you live in an apartment!
April 3, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Michael, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Awesome support
Awesome support! My package was jammed in the locker! The customer support solves it remotely through the text message support. Save my life and so convenient. No need to waiting for the building manager at the first day of the long weekend
April 3, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sine, hank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
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rene
i’m not sure what rene’s problem is, but she was so rude for no reason, i needed flat shoes for my sisters wedding, and instead of helping at all, she asked for things that have never been provided by amazon, at least in my experience, and when i couldn’t provide this “necessary” piece of information, Rene, very aggressively sent the “ Thank you for being the best part of Parcel Pending by Quadient and we wish you a great day! This chat is now closed.” message THREE TIMES. because i couldn’t provide her the time of delivery, bc evidently the date, order number, and tracking number aren’t enough for her!
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Katie, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. We will pull the call and review the specific concerns with Rene. We will also reach out to you directly to better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
Thank this firm is a waste of money my…
Thank this firm is a waste of money my phone hiccuped and changed the email address on my partial on my partial pending and it has a different number on it and I have not been able to find out nor has anybody been able to answer me after 30 minutes on the phone and they just hung up on me. It’s not a really a good deal. I don’t know why these firms use this. It looks like they could find something that would work better than this. I am really disappointed in in this our apartment complex. He’s really top-notch about everything except for this and I just don’t know but it’s funny. My wife’s phone still works and my iPad still works, but the phone won’t work and I can’t get any by. Explain to me why I guess you’re too stupid to understand or I’m too stupid to be able to understand and figure it out for myself probably the ladder not the farmer.
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Rick, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. If you could please email me your contact information including your email and phone number, I will look up your account and better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
Tina was quick and efficient with…
Tina was quick and efficient with helping me on my account
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jon, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Had an issue getting my package from…
Had an issue getting my package from Amazon because they forgot to scan in my package to the parcel pending locker. Erika Ramirez-Flores responded quick to my inquiry and was patient with me the whole time. I appreciate her helping me get my package quickly!
April 1, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jasmine, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Tina was very helpful and professional…
Tina was very helpful and professional and took care of my concerns quickly. 👍🏻
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Flamin, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I was helped by Andrew V
I was helped by Andrew V, who provided an exceptional and quick solution to my problem. Great experience, would recommend.
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Zachary, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Andrew V
Andrew V. was really helpful and quick! He fixed my issues and was efficient!
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
HI Emily, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Great customer service by Erika…
Great customer service by Erika Ramirez-Flores. She was very helpful and it is very much appreciated!
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sally, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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She help me with a jam package at my…
She help me with a jam package at my apartment complex. My apartment leasing office was dragging their feet and I reached out to this company twice, but Sherri was the one who resolved my issue. She was amazing with directions and she was patience while we work together. Keep up the good work, Sherri. Thank you Sherri for resolving my issue <3
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Mick, thank you for taking the time to share your feedback about the service Sherri provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Quick Fix.
Erika Ramirez-Flores communicated effectively and quickly resolved my issue.
April 2, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Viktor, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Andrew V
Andrew V. was very helpful. He helped me with two different issues. Thanks again, Andrew.
April 1, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Rebecca, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
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Erika was great!
Erika was very helpful. I was having trouble logging in my account and she helped me every step of the way.
April 1, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jaee, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I texted the customer support number and was helped very quickly
I texted the customer support number regarding being charged for a package at an address I don’t live at anymore and Andrew V. was extremely helpful and quickly removed the charge and closed my account within minutes. A huge relief! Thank you!!
April 1, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jenna, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Erika Ramirez Flores Was amazing she…
Erika Ramirez Flores Was amazing she helped me so quickly and was able to get the door open so I could get my package. She made things so easy and simple thank you
April 1, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Karmeisha, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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